Beck & Masten Buick GMC South

Everything was great until the door handle broke off; Rosie Hernandez has great customer service at the repairs desk. My wife had extended warranty so no problem. she paid the deductible and left the to Rosie Hernandez has great customer service at the repairs desk. My wife had extended warranty so no problem. she paid the deductible and left the torrent for the repair. Soon after she got it back, I went to look at the door handle and notice the terrible paint job. The paint looked like it was just dripping off the door handle. Clearly the handle was over sprayed and allowed to ooze and dry. No quality control at all. I told her to take it back , this is not what we expected from a dealership. It took her like a couple of months but she finally took it back. They took a look at the paint and said ok. I just wanted an original GM handle, with a quality paint job to match the vehicles. Her extended warrant was about to expire in two months, so I asked if the handle itself would have any coverage after the warranty expires. The answer I got was it would have a year of coverage. Eight months go by since we got it back and the handle breaks off again. We contacted Beck n Masten only to hear it would not be covered. The coverage started when it first broke not when we took it back about the paint. They told us we could however contact the company who painted the part. Beck n Masten dealership doesn’t paint the parts????? Why are we taking it to the dealership, if they just hand the paint job over to high tech auto sound or collision or whatever …. If I wanted some cheap paint job, I’d just can spray it. So much for dealership quality. We didn’t even bother to try and see if they would do any good on their work. I’m not even sure it was a GM part anymore, why would they go through the trouble of removing the paint, priming and repainting. It is more cost efficient for them to just get some cheap aftermarket part and just paint it. I know what you’re thinking; we must be tough on the torrent. she is the first owner of an 07 with only 60,000 miles on it. Like really. And I didn’t know her at the time of purchase, but don’t even get me started on the interest rate she got from them. They saw her coming to say the least, it is outrageously high. More

My husband and I decided (April 2012) it was time to unload our gas guzzling Yukon Denali; we visited Beck and Masten and had the MOST amazing car selling/buying experience with Robert Pfister. Within a unload our gas guzzling Yukon Denali; we visited Beck and Masten and had the MOST amazing car selling/buying experience with Robert Pfister. Within an hour, Robert offered us a great trade in, listened to what I wanted in a car, and had me in a brand new Buick Verano! I appreciated his willingness to work with us; he was never pushy, but very knowledgeable and most importantly - he CARED that we drove away pleased with our new car. We were so pleased in fact, that we sent our son to Robert recently, to purchase a truck. Again, Robert made what sometimes is a grueling experience (shop, trade, finance, etc.) a very good one - and our son drove off in his first financed vehicle, very happy! I have recommended Robert Pfister at Beck & Masten to many of my friends, and next time we are in the market to buy, we will go right back to Robert. Thanks, Darla Hickman More

Rosie and Raul were awesome. I needed a key fob reprogrammed that I had purchased on the internet. It was defective, but these two employees went out of their way to fix it. It didn't take long, reprogrammed that I had purchased on the internet. It was defective, but these two employees went out of their way to fix it. It didn't take long, and they were very courteous and professional. Those two were wonderful! More

Buying the 2010 gmc was quick, Justin was friendly and helpful throughout the sale, He worked hard on getting everything I wanted and got the payments in my ballpark. Thanks to him and the staff for a gre helpful throughout the sale, He worked hard on getting everything I wanted and got the payments in my ballpark. Thanks to him and the staff for a great experience. More

I was in the market for a new "used" car and Mike B. went out of his way to find me the perfect car. We told him what I wanted and what I can afford and he came thru for me. Even drove the car t Mike B. went out of his way to find me the perfect car. We told him what I wanted and what I can afford and he came thru for me. Even drove the car to my work. Thank you so much for making my experience easy I am very greatful. Love my CR-V ! More

Mike was very friendly even picked me up from my work so I can see the car and test drive it. Best Sales Person I have ever had. I did not feel pressured and I love my new vehicle. I can see the car and test drive it. Best Sales Person I have ever had. I did not feel pressured and I love my new vehicle. More

This was the best car buying experience I have had thus far. Latonya Briscoe was very pleasant, friendly, and extremely helpful. She made everything easy and I appreciated her explaining all the details far. Latonya Briscoe was very pleasant, friendly, and extremely helpful. She made everything easy and I appreciated her explaining all the details of my beautiful new Buick LaCrosse. Linda Charmaigne was also fantastic and very helpful. The little things both of these ladies did (like phone calls checking in and thank you notes) made the experience worth talking about to others. Everyone from the front counter to the service department have been great. I will definitely recommend this dealership and the sales personnel I worked with to my friends and others. My husband came in with me and stated he wished his recent purchase of a new vehicle (at a different dealership) would have been as great as mine. I am confident we will both be back in the future. Thank you. More

It seemed like one thing after another kept going wrong. For instance they filled the truck up before we left and didn't put gas cap back on and then when I had to drive all the way there and say it was mis For instance they filled the truck up before we left and didn't put gas cap back on and then when I had to drive all the way there and say it was missing they had none in stock and I was pushed from one department to another. Also, the x- radio was never set up and we are still not using it because never set up. Then we were told a card would come in the mail to do the review and fill it out bring it back for full tank of gas we have waited and waited then when we went to dealership they said you have to do online wow!!! Then my husbands name was spelled wrong on all paperwork and we were told to call title office they said no call dealership crazy!!! Our windshield wipes were broke brand new truck!! The sales man didn't want to work with us at all. I would never ever recommend this dealership to anyone and would never go back to the dealership. Once you purchase the vehicle they just write you off. More

I just came from purchase at Beck & Masten South Gulf Freeway. It was a fantastic experience since the first email I got from Ricardo Garza. That day I have stopped at other Buick dealer that gave a much Freeway. It was a fantastic experience since the first email I got from Ricardo Garza. That day I have stopped at other Buick dealer that gave a much higher price and no incentives and good treated at all. I sent an email to Beck and Masten and by that Saturday night I have already a confirmation that somebody from their sales staff would contact me on Monday, which happened indeed. I received an email from Ricardo Garza, asking me what were the car type and trim I was interested in. He never asked me for my phone number. Later the same day I had the first suggestion from him and the price was very attractive for the Verano Convenience trim that I decided to ask for the superior leather trim. The next day I had a second offer from Ricardo with a car matching exactly my specifications. So, we arranged for Friday for me to stop by. I took my corolla for them to appraise and the offer was fair. On top of that they still strove to give me a better rate than the market on the financing. In less than 2 hours I was driving my brand new Buick Verano back home (in Katy). So, it's worth driving there even if you live far way. I definitely recommend both Beck & Masten and Ricardo Garza. I would definitely recommend them. More