Beck & Masten Buick GMC South

Should be named Bait and Manipulation Found the exact truck that I wanted at another dealer and they offered me a what I thought was a fair price. After a quick online search I see the sam Found the exact truck that I wanted at another dealer and they offered me a what I thought was a fair price. After a quick online search I see the same truck for $2000 less as a special offer. So I emailed them the listed VIN and told them I was ready to buy that truck at that price. The online guy never would email me an answer. He was at fleet, selling a lot of vehicles and hadn't had breakfast. I guess I was supposed to feel sorry for him and think I was missing out on something? So I called and he answered right away. He said hadn't had time to check email all day (this is the Internet salesman!) I said please don't waste my time, if you have the truck at that price I'll head your way. Yes we have it come right now he said. I get there with a friend (who will also be in the market for a vehicle soon) and he is too busy to meet with me so I get another guy. Nice guy and the truck was ready for a test drive when I arrived. He wanted to check my trade in which takes about an hour and it's a ridiculous offer. Then he quickly gives me a monthly payment amount. So I said I'll just buy the truck and sell my old one myself. He said I did not qualify for the discount price. I said why not and he flashed a piece of paper at me and told me I was on the "do not call list." At this point I thought he was joking so I said take me off and let's make a deal. He said we can't do that and offered me the same price as the first dealer. Then he kept talking about what a great price it was and how they needed to at least make a small profit. I asked once more if he would honor the website price which I showed him a printout. He said no. WOW! I went back to the first dealer who told me from the start this would happen. Apparently they do it all the time. Thank you Beck and Maston for wasting 2 hours of my life that I can't get back. With all the regulation these days I can't believe this scam is legal. They obviously have no problem with deceptive practices -- who knows what else they get away with. Do not call list ....lol More

Great! I always have a good experience when I bring my car in for service. Rosie is great and takes care of me. Service is always done the right way, and I I always have a good experience when I bring my car in for service. Rosie is great and takes care of me. Service is always done the right way, and I have never had a problem after the service has been performed. The waiting room is always clean and comfortable to wait in. Everyone there is always nice and friendly. I wouldn't take my care anywhere else. More

GREAT SERVICE Came in after 9 am to get my Saturn Vue checked. I was informed by Charlie it would be a long wait I could leave it or come back. I told Him it okay i Came in after 9 am to get my Saturn Vue checked. I was informed by Charlie it would be a long wait I could leave it or come back. I told Him it okay i'll come back walked out the office into Mr. Manny he asked me if I was taken care of. I told him no. He said we gonna take care of you today. He told Charlie to get me a rent a car for 2 days and solve my problem. Charlie got my SUV in and out in 1 day and I told him to please keep my bill under $700.00 my bill was 675.26.. I was thankful because I'm retired and my income is minimum. I will say THANK YOU FOR A JOB WELL DONE. More

xxx Dealership dont honor nothing Baught a 07 jeep Grand Cherokee srt8 from them trouble since the first week i had it. Dont wanna own up to fixing it. Vehicles been in and out the sho Baught a 07 jeep Grand Cherokee srt8 from them trouble since the first week i had it. Dont wanna own up to fixing it. Vehicles been in and out the shop and ive had it 3 months. What a discrase of a place to call a dealer. more like we sell xxx come on in. More

Bad Truck....GREAT Service!!!! The team at Beck n Masten South is AH-Mazing!!!!! I got ahold of a bad truck (mechanically), they worked night and day to put me into another truck a The team at Beck n Masten South is AH-Mazing!!!!! I got ahold of a bad truck (mechanically), they worked night and day to put me into another truck and make the situation right. Every team member involved should pat themselves on the back. This is my 3 vehicle from Beck n Masten....never had a bad experience. This last situation could have been much, much worse, but the professionalism and compassion that was shown blew me away! Thank you guys for making me a happy GMC owner!!!! More

Sorry Recall Svc Follow Thru My 2007 Saturn Ion's involved w/the massive GMC recalls for the ignition switch. I took it in to Beck & Masten, Gulf Fwy, Houston & was told parts h My 2007 Saturn Ion's involved w/the massive GMC recalls for the ignition switch. I took it in to Beck & Masten, Gulf Fwy, Houston & was told parts had to be ordered because they weren't able to keep up w/the demand. I said, Ok, fine. 6 weeks later they called to say parts were in & to schedule an appt. to get recall svc done. I said, great, let's do it @ 7:00 am, Tues., Sept. 30. Today, is that day. I took off from work to make this happen. I hand over my recall appt. letter, the svc guy looks up the info on my car & says, "let me check if the parts are here." It takes a phone call to the parts dept. & him walking back there to check himselft to tell me they don't have the parts. WHAT!!!!!!!! You order the parts, they come in, you call me to come in, I come in, AND YOU DON'T HAVE THE PARTS!!!!!!!!! I know they're swamped, but come on. I don't have the time to waste because of their broken process. He's offering me gas for my inconvenience but that little Saturn only holds 13 gallons. I will have lost almost $200 in income by the time this is done as it will be my 3rd personal visit to the dealership to make this happen. More

Excellent Service Justin Seureau is a wonderful, highly-skilled sales representative, who made the purchase of our new Yukon XL a smooth and seamless transaction, from Justin Seureau is a wonderful, highly-skilled sales representative, who made the purchase of our new Yukon XL a smooth and seamless transaction, from start to finish. Beck and Masten is so fortunate that this young man is a part of their sales team. We knew what we were looking for the day we first contacted Justin, and he fully understood that, and there was no typical salesman aggression...simply guidance in the right direction. We will not hesitate to recommend Beck and Masten, and Justin, to friends and family who are searching for a quality vehicle. Thank you, Justin, and Beck and Masten. The Keeners More

Let Down! Purchased a "certified " preowned piece of junk vehicle that has been plagued with problems since I drove it home! Horrible service past the sale, w Purchased a "certified " preowned piece of junk vehicle that has been plagued with problems since I drove it home! Horrible service past the sale, waste! More

Justin did a great job communicating with us and working on the best deal for our family. He was honest and helpful. He was not pushy and did not get put of did a great job communicating with us and working on the best deal for our family. He was honest and helpful. He was not pushy and did not get put off when we wanted to look at another dealership. We did not feel pressured to make the deal quickly and that was appreciated. Very nice young man. Our finance representative was also very helpful and was able to answer questions for us to make us feel at ease. More