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Beck & Masten Buick GMC South

Houston, TX

4.6
2,880 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,880 reviews

June 23, 2017

Excellent Took care of what I needed and check what my truck needed before advising what was recommended. They where quick to attend when I showed up for the ap More

by LORENZO V UMANZOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rogelio Paredes
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

We're happy to hear that we could be so helpful during your recent visit with us. We look froward to serving you again. Regards, Manny Escalon | Service Manager

June 22, 2017

GMC Sierra 2500 Service Visit GF279459 Service advisor Karla Menchaca provided excellent, friendly, thorough service & prompt follow up when repairs & service were completed. She & Frank No More

by GMCGUY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karla Menchaca, Frank Nolden III, & cashiers I do not know names of that worked 6-21-17, Toby Ohnesorge
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Manny Escalon | Service Manager

June 22, 2017

Great job! Fast and comprehensive The air conditioner in my 2014 Sierra with 45k miles stopped working so I sent an e-mail to Gaby Cano to set up a time to bring it in. She replied to More

by Luis2995
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gabrielle Cano
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Manny Escalon | Service Manager

June 22, 2017

"2011 GMC Terrain SLT Service Visit B6394165" Service Advisor Karla Menchaca provided friendly, excellent service. She also assisted me on getting state inspection and online help to obtain my s More

by Jose L Santoyo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karla Menchaca
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Jose, thank you so much for taking the time to write this awesome review! We are lucky to have Karla on our team and glad she was such a help to you. Best, Manny Escalon | Service Manager

June 21, 2017

Great fast service I'm went in for a break check, I thought I was going to be there for most of the afternoon. I was pleased to have only waited about an hour and a half More

by Loguzman1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

We're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Beck & Masten South for your vehicle needs. Manny Escalon | Service Manager

June 21, 2017

Friendly Service I went in for my regularly scheduled maintenance. I was greeted with a smile. The service was prompt and done professionally. I'd recommend Beck and M More

by rbwallace8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to share your experience at our service center. I'm glad to hear you found us professional, fast, and neat. If there is any automotive need we can help with in the future, don't hesitate in contacting us. Manny Escalon | Service Manager

June 21, 2017

Experience on 6/20/17 I took my vehicle in for an oil change and routine service. The service was fairly quick even though it was lunch time. I appreciate the cleanliness More

by howardjohnson09
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karla
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Thank you for the excellent review! It is great to know that Karla was able to provide you with a professional and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Manny Escalon | Service Manager

June 21, 2017

Great Service I would highly recommend Beck and Masten Service department. The service I received was very professional and Gabrielle did her best to keep me inform More

by cmiranda02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabrielle Cano
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Wow, thank you for the kind words! We will pass your feedback along to Gabrielle and the rest of our service team. Regards, Manny Escalon | Service Manager

June 20, 2017

Rosie is awesome great device excellent work Hi, my name is Francis Savedra and I'm writing to say that Rosie is an awesome person excellent service employee she is always going that extra mile t More

by Excellent 1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
When Rosie is out I go with Jamie ward whom is also a good service employee , Rosie Hernandez
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Thank you for writing about your visit with us! I am happy to hear that Rosie was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We can't wait to work with you again; feel free to call us with any questions or concerns. Manny Escalon | Service Manager

June 20, 2017

Excellent Drop off my truck for service waiting on a loaner the staff are very nice and friendly not just with me but with everyone that walk in through the do More

by gomez18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karla, Menchaca
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Manny Escalon | Service Manager

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