Beck & Masten Buick GMC South

Rosie and Raul were awesome. I needed a key fob reprogrammed that I had purchased on the internet. It was defective, but these two employees went out of their way to fix it. It didn't take long, reprogrammed that I had purchased on the internet. It was defective, but these two employees went out of their way to fix it. It didn't take long, and they were very courteous and professional. Those two were wonderful! More

Buying the 2010 gmc was quick, Justin was friendly and helpful throughout the sale, He worked hard on getting everything I wanted and got the payments in my ballpark. Thanks to him and the staff for a gre helpful throughout the sale, He worked hard on getting everything I wanted and got the payments in my ballpark. Thanks to him and the staff for a great experience. More

I was in the market for a new "used" car and Mike B. went out of his way to find me the perfect car. We told him what I wanted and what I can afford and he came thru for me. Even drove the car t Mike B. went out of his way to find me the perfect car. We told him what I wanted and what I can afford and he came thru for me. Even drove the car to my work. Thank you so much for making my experience easy I am very greatful. Love my CR-V ! More

Mike was very friendly even picked me up from my work so I can see the car and test drive it. Best Sales Person I have ever had. I did not feel pressured and I love my new vehicle. I can see the car and test drive it. Best Sales Person I have ever had. I did not feel pressured and I love my new vehicle. More

This was the best car buying experience I have had thus far. Latonya Briscoe was very pleasant, friendly, and extremely helpful. She made everything easy and I appreciated her explaining all the details far. Latonya Briscoe was very pleasant, friendly, and extremely helpful. She made everything easy and I appreciated her explaining all the details of my beautiful new Buick LaCrosse. Linda Charmaigne was also fantastic and very helpful. The little things both of these ladies did (like phone calls checking in and thank you notes) made the experience worth talking about to others. Everyone from the front counter to the service department have been great. I will definitely recommend this dealership and the sales personnel I worked with to my friends and others. My husband came in with me and stated he wished his recent purchase of a new vehicle (at a different dealership) would have been as great as mine. I am confident we will both be back in the future. Thank you. More

It seemed like one thing after another kept going wrong. For instance they filled the truck up before we left and didn't put gas cap back on and then when I had to drive all the way there and say it was mis For instance they filled the truck up before we left and didn't put gas cap back on and then when I had to drive all the way there and say it was missing they had none in stock and I was pushed from one department to another. Also, the x- radio was never set up and we are still not using it because never set up. Then we were told a card would come in the mail to do the review and fill it out bring it back for full tank of gas we have waited and waited then when we went to dealership they said you have to do online wow!!! Then my husbands name was spelled wrong on all paperwork and we were told to call title office they said no call dealership crazy!!! Our windshield wipes were broke brand new truck!! The sales man didn't want to work with us at all. I would never ever recommend this dealership to anyone and would never go back to the dealership. Once you purchase the vehicle they just write you off. More

I just came from purchase at Beck & Masten South Gulf Freeway. It was a fantastic experience since the first email I got from Ricardo Garza. That day I have stopped at other Buick dealer that gave a much Freeway. It was a fantastic experience since the first email I got from Ricardo Garza. That day I have stopped at other Buick dealer that gave a much higher price and no incentives and good treated at all. I sent an email to Beck and Masten and by that Saturday night I have already a confirmation that somebody from their sales staff would contact me on Monday, which happened indeed. I received an email from Ricardo Garza, asking me what were the car type and trim I was interested in. He never asked me for my phone number. Later the same day I had the first suggestion from him and the price was very attractive for the Verano Convenience trim that I decided to ask for the superior leather trim. The next day I had a second offer from Ricardo with a car matching exactly my specifications. So, we arranged for Friday for me to stop by. I took my corolla for them to appraise and the offer was fair. On top of that they still strove to give me a better rate than the market on the financing. In less than 2 hours I was driving my brand new Buick Verano back home (in Katy). So, it's worth driving there even if you live far way. I definitely recommend both Beck & Masten and Ricardo Garza. I would definitely recommend them. More

I've been in the automotive industry for over 40 years. Normally I would contact the service writer with issues before my wife would take the vehicle in for service. This time I let my wife take her vehic Normally I would contact the service writer with issues before my wife would take the vehicle in for service. This time I let my wife take her vehicle in and deal with the service department on her own. She dealt with Rosie this time, also with Gloria and Rosie on other issues in the past. These ladies have taken excellent care of my wife every time. We live in Baytown, 25 miles away from the dealership, but I don't feel it's a problem driving that far for the service and attention we get. Thanks again girls for taking great care of my wife, she loves dealing with you two. More

We had a wonderful experience at Beck and Masten. I started my search online and found a vehicle I was interested in. Ricardo responded very quickly to my questions, and had the vehicle ready for us to started my search online and found a vehicle I was interested in. Ricardo responded very quickly to my questions, and had the vehicle ready for us to see when we arrived. Ricardo and Chad were very friendly and took every effort to make sure we were happy with our purchase. More