Beck & Masten Buick GMC South

I can't say enough good things about the service department at Beck and Masten. I called Jaime Ward looking for someone to help me since the dealership close to me did not want to help me. I have department at Beck and Masten. I called Jaime Ward looking for someone to help me since the dealership close to me did not want to help me. I have a 2009 Acadia that was acting up really bad and knew something was seriously wrong but the dealership closest to me did not want to investigate the real problem since I did not have a "check engine light" that came on. They had told me to "just drive it until the check engine light comes on" and then we can help you. When I spoke to Jaime he was more than willing to help me and provide me with a loaner car while my car was being evaluated and worked on. The service team gladly took my car in, got it to act up and called me to let me know what the problems were. I had to have 3 coils replaced in addition to the main computer of my car. They quickly ordered the parts and took car of all the problems. The service manager Manny Escalon was so nice and made it a point to make sure I was being taken care of, the loaner car was adequate and that I was getting the service I expected. I just could not get over how professional things were handled and how well they treated their customers. Even though this dealership is much further away from my home, I will definitely be giving them all my business since they willing to make sure their customers are well taken care of and provide excellent service. Thank you again to Jaime Ward for all your help. You and your team are awesome. More

My wife and I went to Beck and Masten South to buy a used Suv. We ended up buying a used 2011 Tahoe. We took the Tahoe home and started to notice some issues with the car and wanted to trade it back in becau Suv. We ended up buying a used 2011 Tahoe. We took the Tahoe home and started to notice some issues with the car and wanted to trade it back in because my wife and I usually keep our cars for 6-7 years and we didn't want a bad one. Josh took good care of us and let us trade the car back in for what we paid for it and found us another one that we were very pleased with.... Very good customer service!!!! Wouldn't hesitate to buy from him again! More

Very bad experience. I bought a used car on 4-30-2013 and traded in my car . Today is June 8th and they have not paid off Wells Fargo for the car they bought from me. Wells Fargo shows I still own the car an traded in my car . Today is June 8th and they have not paid off Wells Fargo for the car they bought from me. Wells Fargo shows I still own the car and behind on loan for 2 months. My credit rating And credit has already been affected. I still do not have plates for the car I bought either! Other poor service as well. Horrible experience and very upset about damage to my credit. Oh by the way the car I traded in they have already sold .......... More

Fantastic experience. Robert took care of us from the moment I talked to him on the phone. Not only did he get me in the car that I wanted, he got me a better deal than I could have imagined. He was ve moment I talked to him on the phone. Not only did he get me in the car that I wanted, he got me a better deal than I could have imagined. He was very professional and couteriois. He explained everything up front. I would highly recommend Robert to anyone looking for a good experience in buying a car. More

I visited this dealership after going to Beacon Credit Union web site which indicated that Beck & Masten South had the vehicle I was looking for. Mr Phister contacted me and sent me a picture and a more Union web site which indicated that Beck & Masten South had the vehicle I was looking for. Mr Phister contacted me and sent me a picture and a more detailed description of my vehicle-of-interest. Mr Phister was very responsive to my needs and questions and provided service above and beyond my expectations. The vehicle was clean and in near perfect condition. The add- ons I purchased were installed in a timely and professional manner while I drove a very nice loaner car. My overall experience at Beck & Masten was very pleasant and unstressful, unlike some of my previous car buying experiences. I believe this truck will serve me well for many years and I would recommend this dealership, as well as Mr. Phister, to anyone. Beck & Masten South gets a 5 star rating from me. More

Robert was great with helping me buy my new car. After my purchase I came in a few months later and he remembered exactly who I was too! Friendly face, friendly service, and a good experience in buying my my purchase I came in a few months later and he remembered exactly who I was too! Friendly face, friendly service, and a good experience in buying my first car. Thanks Robert! More

The people at this dealership were very friendly and knowledgable. They were able to answer any questions which I had and were able to present other alternatives. Mr. Robert Pfister was a very knowledga knowledgable. They were able to answer any questions which I had and were able to present other alternatives. Mr. Robert Pfister was a very knowledgable salesman that took it on himself to try and get me what I wanted. The people at this dealership were all very polite and made it seem that they wanted to try their best to get me what I wanted the most practical way. More

We went to look at vehicles on a very cold and rainy day. Without any hesitation, Robert moved vehicles around, let us drive several, and educated us about the vehicles we were looking at. He answered all of Without any hesitation, Robert moved vehicles around, let us drive several, and educated us about the vehicles we were looking at. He answered all of our questions and was able to compare similar vehicles from other brands. We told him we would be back in a few weeks. When we next talked to Robert, we gave him the list of what we wanted and he proceeded to find it. While in limbo, he loaned us vehicles and kept in touch about the one they were having delivered. When we received our new Acadia, we went through an orientation session with Robert that was nothing short of amazing. This man knows his vehicles and he cares about his customers. You couldn't ask for more. Beck and Masten should be proud to have an employee of this caliber. More

Everything was great until the door handle broke off; Rosie Hernandez has great customer service at the repairs desk. My wife had extended warranty so no problem. she paid the deductible and left the to Rosie Hernandez has great customer service at the repairs desk. My wife had extended warranty so no problem. she paid the deductible and left the torrent for the repair. Soon after she got it back, I went to look at the door handle and notice the terrible paint job. The paint looked like it was just dripping off the door handle. Clearly the handle was over sprayed and allowed to ooze and dry. No quality control at all. I told her to take it back , this is not what we expected from a dealership. It took her like a couple of months but she finally took it back. They took a look at the paint and said ok. I just wanted an original GM handle, with a quality paint job to match the vehicles. Her extended warrant was about to expire in two months, so I asked if the handle itself would have any coverage after the warranty expires. The answer I got was it would have a year of coverage. Eight months go by since we got it back and the handle breaks off again. We contacted Beck n Masten only to hear it would not be covered. The coverage started when it first broke not when we took it back about the paint. They told us we could however contact the company who painted the part. Beck n Masten dealership doesn’t paint the parts????? Why are we taking it to the dealership, if they just hand the paint job over to high tech auto sound or collision or whatever …. If I wanted some cheap paint job, I’d just can spray it. So much for dealership quality. We didn’t even bother to try and see if they would do any good on their work. I’m not even sure it was a GM part anymore, why would they go through the trouble of removing the paint, priming and repainting. It is more cost efficient for them to just get some cheap aftermarket part and just paint it. I know what you’re thinking; we must be tough on the torrent. she is the first owner of an 07 with only 60,000 miles on it. Like really. And I didn’t know her at the time of purchase, but don’t even get me started on the interest rate she got from them. They saw her coming to say the least, it is outrageously high. More

My husband and I decided (April 2012) it was time to unload our gas guzzling Yukon Denali; we visited Beck and Masten and had the MOST amazing car selling/buying experience with Robert Pfister. Within a unload our gas guzzling Yukon Denali; we visited Beck and Masten and had the MOST amazing car selling/buying experience with Robert Pfister. Within an hour, Robert offered us a great trade in, listened to what I wanted in a car, and had me in a brand new Buick Verano! I appreciated his willingness to work with us; he was never pushy, but very knowledgeable and most importantly - he CARED that we drove away pleased with our new car. We were so pleased in fact, that we sent our son to Robert recently, to purchase a truck. Again, Robert made what sometimes is a grueling experience (shop, trade, finance, etc.) a very good one - and our son drove off in his first financed vehicle, very happy! I have recommended Robert Pfister at Beck & Masten to many of my friends, and next time we are in the market to buy, we will go right back to Robert. Thanks, Darla Hickman More