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Beck & Masten Buick GMC South

Houston, TX

4.5
2,765 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,765 reviews

February 16, 2024

During my purchase with beck and Masten Gulf Freeway, Rafael displayed a high level of customer service. There wasn’t a negative aspect regarding the sale and I’ll be purchasing a vehicle in the future f More

by haroldwhiting53
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Benavides
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2024 -

Beck & Masten Buick GMC South responded

We're thrilled to hear about the high level of customer service provided by Rafael during your purchase with Beck and Masten Gulf Freeway South. It's fantastic that your experience was without any negative aspects, and we appreciate your commitment to purchasing future vehicles from Rafael and our dealership. Thank you for choosing us, and we look forward to serving you again in the future!

January 26, 2024

The sales department at this dealership is great. Service department unfortunately is HORRIBLE! Our service advisor never answered his phone for starters. We have a 2024 vehicle that had a sensor go More

by alwisnoski
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Albert Ramirez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2024 -

Beck & Masten Buick GMC South responded

Thank you for bringing this to my attention. I apologize for the lack of communication and the inconvenience you experienced. I would like an opportunity to address your concerns and to earn your business, please contact me at hannahwilson@Group1Auto.com. I look forward to speaking with you. Hannah Wilson, Service Manager

December 08, 2023

Ada was phenomenal. She was very informative and attentive to my needs. She was very outgoing and eager to assist me with finding the exact vehicle I wanted. Ada made s More

by PC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2023 -

Beck & Masten Buick GMC South responded

Ada is an outstanding professional! Her informative and attentive approach, coupled with her eagerness to assist you in finding the perfect vehicle. Congratulations on your new vehicle!

December 06, 2023

Very pleased with Ada Pasasin; helping out with diferent vehicles purchased. Muy satisfecho con Ada Pasasin; ayudando con diferentes vehículos comprados. More

by judithmoran40@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2023 -

Beck & Masten Buick GMC South responded

¡Felicitaciones por su nuevo vehículo! Estamos encantados de que Ada le haya brindado una experiencia de ventas excepcional. ¡Nuestro objetivo final es su satisfacción! Esperamos poder ayudarle en el futuro.

November 27, 2023

We love Miss Ada. She’s AMAZINGGGG!!! Hardworking and so helpful. She has sold us a few cars over the years. Go see Ada! ♥️ More

by Jeri and Molly Nixon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Beck & Masten Buick GMC South responded

Ada has made a lasting impression with her amazing service and hardworking nature! Building such a strong relationship and trust over the years speaks volumes about her dedication to her customers. Thank you for your business!

November 27, 2023

Ada was particularly warm and welcoming to my wife and four of our children who traveled over 1000 miles to purchase a vehicle at B and M South. The vehicle price, service and accommodations (by Will Hill More

by Attorney Barnet Levine
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cindy Montoya also contributed initially...
Nov 30, 2023 -

Beck & Masten Buick GMC South responded

It sounds like Ada and the team at Beck & Masten Buick GMC Gulf Freeway – South went above and beyond to make your family's car purchase experience exceptional! Our warmth, consideration, and attention to detail, like placing a ribbon on your wife's newly purchased SUV, made the occasion even more special. It's wonderful to hear about such thoughtful gestures and outstanding service, especially when making a significant purchase. This kind of personal touch can truly elevate the entire experience. Congratulations on your new SUV!

November 23, 2023

Ms.Ada was a pleasure to work with. Very helpful and patient. She knows her job well. More

by larryalonzo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohammed Qureshi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Beck & Masten Buick GMC South responded

It's fantastic to hear that you had a great experience and that Ada provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 23, 2023

I was looking for a late model Chevy/GMC 3500 dually. After searching locally with hardly any inventory at the price I was looking for I started looking nationwide. I ran across a Certified Preowned 2020 More

by Marc Carey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maximo Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Negrete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Gomez
Nov 30, 2023 -

Beck & Masten Buick GMC South responded

It's fantastic to hear about your positive experience at Beck & Masten Buick GMC Gulf Freeway – South while purchasing your Chevy 3500 High Country! Securing a Certified Preowned vehicle that met all your requirements is impressive, and it's great that Maximo, Jorge, and Marco were instrumental in facilitating the deal and making the process smooth. Their exceptional service and teamwork left a lasting impression on you, especially considering your extensive experience buying cars and trucks. Congratulations on your new Chevy 3500 High Country!

November 16, 2023

Ada Pasasin was our sales person. She was very knowledgeable about the vehicles and very patient. She was very helpful. She facilitated a quick transit. Very sincere and values her re More

by Kachro
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Khalil
Nov 18, 2023 -

Beck & Masten Buick GMC South responded

Congratulations on your new vehicle! We are thrilled that Ada provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

November 16, 2023

Ada was a great saleswoman. Very informative, very patient with me, and i left happy with my purchase. More

by Brandon Amaya
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2023 -

Beck & Masten Buick GMC South responded

Congratulations on your new vehicle! We are thrilled that Ada provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

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