Beck & Masten Buick GMC South

The entire staff, beginning with Robert, was very nice, answered all questions professionally, but with a neat personal touch. I was happy with the final price and with the financing arrangement. Leaving answered all questions professionally, but with a neat personal touch. I was happy with the final price and with the financing arrangement. Leaving the dealership, I thought to myself that this may have been the most satisfying experience ever at an automobile dealership. That says a lot for a person who is in his senior years! Every indicator that I looked for was met with outstanding customer satisfaction. In fact, they exceeded my expectations. I left with a feeling of having met and created new friends. Larry Vaughn More

What a great experience!!!1 I tried to make a decision on a car more or less from the convenience of my home. I dealt with so many dealerships. I had a down payment and a Monthly max. Some of them did not on a car more or less from the convenience of my home. I dealt with so many dealerships. I had a down payment and a Monthly max. Some of them did not even take the time to call back. Others told me to step up my "Game" if I wanted a new car. Until Robert (Pfister) called me. I explained what I had to offer and he went to work. He called back in a reasonable time with offers and info. He never pressured me, but was honest and to the point. I drove more than an hour to the dealership and got the car I wanted. I paid a little more than I originally budgeted, but as the old saying goes: " You can't win them all" I can't say enough about the way I was treated. How refreshing. I recommend this dealer to anybody. (Beck and Masten South) Thank You, Leo More

OUR EXPERIENCE WITH OUR SALESMAN WAS VERY WONDERFUL DOWN TO EARTH EXPERIENCE. WE ENJOYED THE WAY ROBERT HANDLED HIS SHOWING TO US ON OUR NEW ACADIA DENALI. HE WENT THE EXTRA TO MAKE US HAPPY AND EXPLAINED I TO EARTH EXPERIENCE. WE ENJOYED THE WAY ROBERT HANDLED HIS SHOWING TO US ON OUR NEW ACADIA DENALI. HE WENT THE EXTRA TO MAKE US HAPPY AND EXPLAINED IN DETAIL THE WHOLE SYSTEM FROM GPS, RADIO, AND, OF COURSE OUR ONSTAR. WE WILL SPREAD THE WORD TO ANY FRIENDS WE KNOW TO TALK WITH ROBERT-HE IS ONE GREAT SALESMAN AND HAS THE ANSWERS IN FULL DETAILS FOR OUR NEW SUV. THANK YOU FOR MAKING OUR NEW CAR BUYING EASY. RONNIE AND BIRDIE SELK More

My husband decided out of the blue that he wanted a new truck after setting his eye on a 2014 Denali. We meet up with a sales person on Friday around 6pm. After going over prices we agreed that we would co truck after setting his eye on a 2014 Denali. We meet up with a sales person on Friday around 6pm. After going over prices we agreed that we would come back Saturday afternoon and sign for the truck since the sales guys told us we would qualify for a rebate if we had a credit union acct. Saturday morning my husband and I met up quickly at a credit union to open the acct. When my husband got out of work we quickly rushed to Beck and Masten to sign only to find out that they were no longer giving us that deal. Apperantly someone messed up with the numbers and Chad was the person that approached us to give us the "bad news" and he was nothing but uprofessional and defensive with us. He kept telling us "why didnt you sign yesterday," "you should have signed yesterday." That was not what we wanted to hear and that is not how you handle that type of situation. He simply stereotyped my husband and myself as a young couple who probably couldn't afford that truck and began getting defensive with us. Little did he know that my husband is a bussiness owner and I an educator, combined we make more than enough money to purchase that truck cash. In fact, we were also thinking about purchasing a terrain for our growing family. We will be going in on Monday to speak to the owner and we will not be purchasing any vehicles from them EVER! More

Went to the dealership to look at trucks and was referred to Frank Nolden. He made our process quick and painless. Frank took good care of me and got me a great deal. I will definitely be a return custom to Frank Nolden. He made our process quick and painless. Frank took good care of me and got me a great deal. I will definitely be a return customer in the future. More

I started looking for a GMC Acadia on Sept 11th and by Sept 24 I was driving home my new 2014 GMC Acadia exactly how I wanted it and the price I wanted to pay. Toby was the best sales person that I have Sept 24 I was driving home my new 2014 GMC Acadia exactly how I wanted it and the price I wanted to pay. Toby was the best sales person that I have ever dealt with - this vehicle was my dream car and he made it happen without any flaws and in a timely manner. I was a Happy customer and if I ever need to purchase another vehicle I know where I'll be going. Don't waste time anywhere else - this is the best dealer in town. Beside the best sales person Beck and Masten has the best finance and after-market guy too! More

We enjoyed our experience purchasing a new Denali GMC at Beck & Masten. Anthony was super friendly and no-non sense. We love our new truck. Beck & Masten. Anthony was super friendly and no-non sense. We love our new truck. More

I can't say enough good things about the service department at Beck and Masten. I called Jaime Ward looking for someone to help me since the dealership close to me did not want to help me. I have department at Beck and Masten. I called Jaime Ward looking for someone to help me since the dealership close to me did not want to help me. I have a 2009 Acadia that was acting up really bad and knew something was seriously wrong but the dealership closest to me did not want to investigate the real problem since I did not have a "check engine light" that came on. They had told me to "just drive it until the check engine light comes on" and then we can help you. When I spoke to Jaime he was more than willing to help me and provide me with a loaner car while my car was being evaluated and worked on. The service team gladly took my car in, got it to act up and called me to let me know what the problems were. I had to have 3 coils replaced in addition to the main computer of my car. They quickly ordered the parts and took car of all the problems. The service manager Manny Escalon was so nice and made it a point to make sure I was being taken care of, the loaner car was adequate and that I was getting the service I expected. I just could not get over how professional things were handled and how well they treated their customers. Even though this dealership is much further away from my home, I will definitely be giving them all my business since they willing to make sure their customers are well taken care of and provide excellent service. Thank you again to Jaime Ward for all your help. You and your team are awesome. More

My wife and I went to Beck and Masten South to buy a used Suv. We ended up buying a used 2011 Tahoe. We took the Tahoe home and started to notice some issues with the car and wanted to trade it back in becau Suv. We ended up buying a used 2011 Tahoe. We took the Tahoe home and started to notice some issues with the car and wanted to trade it back in because my wife and I usually keep our cars for 6-7 years and we didn't want a bad one. Josh took good care of us and let us trade the car back in for what we paid for it and found us another one that we were very pleased with.... Very good customer service!!!! Wouldn't hesitate to buy from him again! More

Very bad experience. I bought a used car on 4-30-2013 and traded in my car . Today is June 8th and they have not paid off Wells Fargo for the car they bought from me. Wells Fargo shows I still own the car an traded in my car . Today is June 8th and they have not paid off Wells Fargo for the car they bought from me. Wells Fargo shows I still own the car and behind on loan for 2 months. My credit rating And credit has already been affected. I still do not have plates for the car I bought either! Other poor service as well. Horrible experience and very upset about damage to my credit. Oh by the way the car I traded in they have already sold .......... More