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Beck & Masten Buick GMC South

Houston, TX

4.6
2,836 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,836 reviews

June 21, 2017

Great fast service I'm went in for a break check, I thought I was going to be there for most of the afternoon. I was pleased to have only waited about an hour and a half More

by Loguzman1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

We're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Beck & Masten South for your vehicle needs. Manny Escalon | Service Manager

June 21, 2017

Friendly Service I went in for my regularly scheduled maintenance. I was greeted with a smile. The service was prompt and done professionally. I'd recommend Beck and M More

by rbwallace8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to share your experience at our service center. I'm glad to hear you found us professional, fast, and neat. If there is any automotive need we can help with in the future, don't hesitate in contacting us. Manny Escalon | Service Manager

June 21, 2017

Experience on 6/20/17 I took my vehicle in for an oil change and routine service. The service was fairly quick even though it was lunch time. I appreciate the cleanliness More

by howardjohnson09
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karla
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Thank you for the excellent review! It is great to know that Karla was able to provide you with a professional and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Manny Escalon | Service Manager

June 21, 2017

Great Service I would highly recommend Beck and Masten Service department. The service I received was very professional and Gabrielle did her best to keep me inform More

by cmiranda02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabrielle Cano
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Wow, thank you for the kind words! We will pass your feedback along to Gabrielle and the rest of our service team. Regards, Manny Escalon | Service Manager

June 20, 2017

Quality service I purchased my truck here new, and have lifetime oil changes for $14.95. So I keep coming back for quality, friendly customer service as well as the More

by Siouxsie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ilse and Toni
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Manny Escalon | Service Manager

June 20, 2017

great dealer sales and service Had a great salesman in Mr. Franklin Nolden and service reps are all top notch and friendly. Service hours are good and scheduling is easy online afte More

by Frmnjack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franklin Nolden, Rosie Hernandez
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Thanks for the great review! Please come visit us if you need anything else, be it service or sales. Best, Manny Escalon | Service Manager

June 20, 2017

Rosie is awesome great device excellent work Hi, my name is Francis Savedra and I'm writing to say that Rosie is an awesome person excellent service employee she is always going that extra mile t More

by Excellent 1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
When Rosie is out I go with Jamie ward whom is also a good service employee , Rosie Hernandez
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Thank you for writing about your visit with us! I am happy to hear that Rosie was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We can't wait to work with you again; feel free to call us with any questions or concerns. Manny Escalon | Service Manager

June 20, 2017

Excellent Drop off my truck for service waiting on a loaner the staff are very nice and friendly not just with me but with everyone that walk in through the do More

by gomez18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karla, Menchaca
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Manny Escalon | Service Manager

June 20, 2017

Great customer service. Great service! I had an appt and had no wait time for me to drop of my pick up. Karla was great at explaining everything and giving me all the informa More

by Ymeza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karla Menchaca
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Thank you for such a great review! We're so pleased that everything went well for you. Come again, Manny Escalon | Service Manager

June 19, 2017

Helpful and friendly service with great expertise. Service staff were friendly and professional. Timely repair on my vehicle and kept me updated. The repair was done properly with no glitches or dela More

by HQP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rogelio Paredes
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

I am happy to hear that everything went well for you. I will pass your feedback along to Rogelio and the rest of the team. Thanks, Manny Escalon | Service Manager

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