Beck & Masten Buick GMC South

Oil Change and tire rotation Roseana Vasquez did a great job calling me and had my vehicle ready as scheduled. She has a very pretty smile and I am looking forward to seeing her a Roseana Vasquez did a great job calling me and had my vehicle ready as scheduled. She has a very pretty smile and I am looking forward to seeing her again More

2012 GMC Terrain Service Visit---Nicholson 7740 Roger Paredes was my Service Advisor and he was great! He was very friendly and professional and kept me informed about progress on my car. Roger Paredes was my Service Advisor and he was great! He was very friendly and professional and kept me informed about progress on my car. More

Service for J240358 Jamie Ward helped us with having our brakes repaired and Toni explained the billing when we picked up the car. we always choose to have our work don Jamie Ward helped us with having our brakes repaired and Toni explained the billing when we picked up the car. we always choose to have our work done at a dealership and this company provides us with quality work. More

Great Service They take great care of my service needs. I purchased my truck here in 2012 and have been having them service it since then. I'm more than satisfied. They take great care of my service needs. I purchased my truck here in 2012 and have been having them service it since then. I'm more than satisfied. More

Good Experience with Kayla After a really bad experience with Jamie as the service representative, I had a great experience this week with Kayla. The AC on my Arcadia went out After a really bad experience with Jamie as the service representative, I had a great experience this week with Kayla. The AC on my Arcadia went out Monday. I quickly made an appointment and took it in. Fortunately it was only a compressor hose and Kayla had it in and out in an afternoon which was important as I had two men to get to Physical Therapy the next day. She was easy to talk to and helped me with the remote starter. . More

Gaby Cano excelent service Gaby Cano is a excelente customer service. She was a professional trying to deal with my dissapoiment with the mechanical and electric work in my car Gaby Cano is a excelente customer service. She was a professional trying to deal with my dissapoiment with the mechanical and electric work in my car with the dealer service.. More

Excellent Took care of what I needed and check what my truck needed before advising what was recommended. They where quick to attend when I showed up for the ap Took care of what I needed and check what my truck needed before advising what was recommended. They where quick to attend when I showed up for the appointment. More

GMC Sierra 2500 Service Visit GF279459 Service advisor Karla Menchaca provided excellent, friendly, thorough service & prompt follow up when repairs & service were completed. She & Frank No Service advisor Karla Menchaca provided excellent, friendly, thorough service & prompt follow up when repairs & service were completed. She & Frank Nolden also promptly arranged for a loaner vehicle when it was determined the vehicle would need to be left at the dealership. Toby reached out to check with me 6 months after the sale of the vehicle to make sure all was well & to see if he could help me with any issues. I appreciated the follow up effort he made. More

Great job! Fast and comprehensive The air conditioner in my 2014 Sierra with 45k miles stopped working so I sent an e-mail to Gaby Cano to set up a time to bring it in. She replied to The air conditioner in my 2014 Sierra with 45k miles stopped working so I sent an e-mail to Gaby Cano to set up a time to bring it in. She replied to my e-mail quickly and I was able to get my truck into the service department early the next morning. My condenser had failed, and this is such a common problem on these trucks that there is a 6 week back order on this particular part. I have a young daughter and Houston summers are hot, so a non-working air conditioner is not an acceptable option for me, after all, I bought a new truck under the impression i wouldnt have to deal with these types of failures for some time. Gaby was able to source an aftermarket condenser and have it installed the same day. I was able to pick up my truck that afternoon with virtually no disruption to my schedule. Gaby did an outstanding job in mitigating a quality issue from the manufacturer. Luckily, my extended warranty covered most of the cost of the new condenser and installation. More

"2011 GMC Terrain SLT Service Visit B6394165" Service Advisor Karla Menchaca provided friendly, excellent service. She also assisted me on getting state inspection and online help to obtain my s Service Advisor Karla Menchaca provided friendly, excellent service. She also assisted me on getting state inspection and online help to obtain my sticker. Karla went above and beyond to make my visit as smooth as possible. She also followed me to cashier for fast checkout. More