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Beck & Masten Buick GMC South

Houston, TX

4.6
2,836 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,836 reviews

June 28, 2017

AC Repair AC was not working. Brought the vehicle in on a Friday just be sure that it would be serviced on Saturday. Mr. Roger Paredes assured us that the AC w More

by DESS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Paredes
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write this review. We are pleased to hear that Roger was able to provide an efficient and overall positive experience. Regards, Manny Escalon | Service Manager

June 27, 2017

oil change review Really like that I was able to book a same day appointment on line. I was out in 1 hour, pretty awesome! I will definitely be booking my services on l More

by Jaime
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosaena Vasquez, Jamie Ward
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

Rosaena, thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be happy to hear that you left Beck & Masten satisfied. We look forward to doing service with you again in the future! Manny Escalon | Service Manager

June 27, 2017

Great service They know what they are doing. They have a great smile they have great employee they have a great attitude everybody was so awesome the manager that t More

by Fernie9090
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Ward
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Manny Escalon | Service Manager

June 26, 2017

Always great service! They are always professional and caring. I have purchased two vehicles from the dealership and have used the service department for all my vehicle nee More

by ScottGMCdriver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosaena Vasquez, Manny Escalon
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

Thank you so much for the wonderful compliments!! We couldn't be more pleased to hear ourselves described as professional and caring. We hope you have enjoyed the cars you purchased and we look forward to seeing you again whether for routine service or another purchase. Thanks again!! Manny Escalon | Service Manager

June 26, 2017

It was good I love the service at this location. I am always greeted by every employee. They are all nice and professional. I highly recommend everyone to come to More

by Buick2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toni and Gaby
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

Thanks for your outstanding review! We're glad to hear that Toni and Gaby took care of you during your visit! Please let us know if there's anything else we can do for you. Manny Escalon | Service Manager

June 26, 2017

excellent service they alway help me when i bring my car in! just good service don't matter what going on they help me to the os they ability. AF233110 More

by thomasre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Ward, Manny Escalon
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Thomas, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Beck & Masten South's Service Department. Manny Escalon | Service Manager

June 26, 2017

Fast, friendly My experience with Beck & Masten has always been amazing. They are always nice, clean fast and friendly. I would definitely recommend any and all of m More

by Mamawof5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabrielle Cano/ Toni
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Glad to hear that you are consistently impressed with the service we offer here at Beck & Masten South. If there is anything more we can do for you please come back and see us any time! Take care! Manny Escalon | Service Manager

June 24, 2017

Friendly customer service The staff in the service department are always friendly. The wait is typically a bit long but the prices are low and they always have water and fresh More

by Karran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ilse, Rosie Hernandez
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Thanks for your great review, Karran. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Manny Escalon | Service Manager

June 24, 2017

Fast service Employees were helpful and nice. They offered their specials which was helpful. They also offer free refreshments while you wait. And explained the se More

by hdzdulce89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabrielle Cano
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Manny Escalon | Service Manager

June 24, 2017

Good Service I had good service at Beck and Masten when I went in to get my oil changed. Abby and Toni helped me and were courteous in dealing with getting thejob More

by Rosey1945
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abby Toni
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Rose, thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Manny Escalon | Service Manager

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