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Beck & Masten Buick GMC South

Houston, TX

4.6
2,880 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,880 reviews

July 28, 2017

Great customer service!!! Had my oil and filter changed today with state inspection also. Got checked in by Rosaena at 12:15 and I was driving out at 1:15 with a great job done More

by Bpnovelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosaena Vasquez
Jul 31, 2017 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We're glad to have Rosaena on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Manny Escalon | Service Manager

July 28, 2017

oil change service customer service provided by Rosaena Vasquez was of very high quality, very informative of the services of my oil change, and pricing was very competi More

by highvoltagelucas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosaena Vasquez
Jul 31, 2017 -

Beck & Masten Buick GMC South responded

Thank you for the wonderful review! I am happy to hear that everything went well for you. I will pass your feedback along to Rosaena. Drive safely. Sincerely, Manny Escalon | Service Manager

July 28, 2017

great dealership!!!! I have been taking my truck here for a long time and the staff is always great. The service is fast and the waiting area is comfortable. More

by Jesse Gavin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosaena Vasques
Jul 31, 2017 -

Beck & Masten Buick GMC South responded

Thank you for the wonderful review! We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Sincerely, Manny Escalon | Service Manager

July 27, 2017

Aswome!!! Very fast and they explain everthing. Good customer service. Very friendly!!will recommend to family and friends. My kids love to come with me they en More

by Marco Araujo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toni
Jul 28, 2017 -

Beck & Masten Buick GMC South responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Manny Escalon | Service Manager

July 26, 2017

Went in for oil change. Had a great experience. GG164698 had a great experience would go back again. Rosie Toni Jocelyn were a great help. They were kind and courteous. They took care of my vehicle. More

by Rojray1980
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toni and Jocelyn, Rosie Hernandez, Manny Escalon
Jul 27, 2017 -

Beck & Masten Buick GMC South responded

It is wonderful to hear that our staff at Beck & Masten Buick GMC South was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Manny Escalon | Service Manager

July 26, 2017

Oil Change Service. GG143936 had a Great Experience with the service! Rosaena Vasquez was really kind and courteous. I would go back anytime for any other services. Great More

by LaBigRed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosaena Vasquez
Jul 27, 2017 -

Beck & Masten Buick GMC South responded

We are truly grateful for this awesome review! We are thrilled that Rosaena was able to take care of you. She is a great asset to our team and we appreciate him providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you in the future. Sincerely, Manny Escalon | Service Manager

July 26, 2017

Very friendly Service was good and smiling faces. Work was done in a good amount of time. When you make a appointment you get out quicker. That's all More

by redbeauty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ilse,Advisor Toni
Jul 27, 2017 -

Beck & Masten Buick GMC South responded

We appreciate your review! Thank you for choosing Beck & Masten Buick GMC South for your automotive needs. Sincerely, Manny Escalon | Service Manager

July 25, 2017

Oil change I called the day before my service and was able to make an appointment for the next morning. The staff was friendly, helpful, and fast. More

by Santanagarci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodeaba Vasquez
Jul 27, 2017 -

Beck & Masten Buick GMC South responded

We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Manny Escalon | Service Manager

July 24, 2017

Excellent Service Ms Vasquez always greet me with a friendly smile and make sure my vehicle is well taken care in a timely manner. Today I arrived early for an oil chan More

by oleblu72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roseaena Vasquez & / Toni
Jul 25, 2017 -

Beck & Masten Buick GMC South responded

Thank you for sharing this great feedback with us. We feel our service department is what makes Beck & Masten Buick GMC South special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Manny Escalon | Service Manager

July 24, 2017

Repair 2DG122586 My advisor Jamie Ward was very helpful on helping me with my check engine light problem and Toni was also very helpful when checking out. More

by Mikea343
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toni , Jamie Ward
Jul 25, 2017 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write this review. We're glad to have Jamie and Toni on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Manny Escalon | Service Manager

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