Back

Beck & Masten Buick GMC South

Houston, TX

4.6
2,836 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
Contact Dealership

12820 Gulf Fwy

Houston, TX

77034

Directions

By Type

Showing 2,836 reviews

July 11, 2017

Oil Change & Tire Roatation Gabrielle was responsive to my time constraints and provided took the time to go over the multi-point vehicle inspection checklist. I had an appointm More

by Ellyson F. Dyson, Jr.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toni, Gabrielle Cano
Jul 12, 2017 -

Beck & Masten Buick GMC South responded

Hi Ellyson and thanks for the great feedback! We're very happy that Gabrielle was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Manny Escalon | Service Manager

July 10, 2017

The service was great and they didnt make me wait long. my vin #CZI54669, I WENT IN FOR AN OIL CHANGE AND THE SERVICE WAS EXCELLENT I WOULD RECOMEND THIS DEALERSHIP. there IS NO HASSLE, NO WAIT AND GOOD SER More

by mADELYNNE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
iSLE GREAT CUSTOMER SERVICE
Jul 11, 2017 -

Beck & Masten Buick GMC South responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Manny Escalon | Service Manager

July 10, 2017

Great Service Rosie has always giving me great service. She has always went out her way to try and get my truck back to me as soon as possible. David More

by 2012 GMC vin# 2CF204481
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Jul 11, 2017 -

Beck & Masten Buick GMC South responded

Thank you for the glowing review! We're glad to have Rosie on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Manny Escalon | Service Manager

July 10, 2017

Always friendly and ready to assist you. I never have had a bad experience. The service personnel are always readily to help you in anyway. They ask if you would like something to drink or a More

by rieb115
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toni
Jul 11, 2017 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience at Beck & Masten Buick GMC South. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Manny Escalon | Service Manager

July 10, 2017

Oil change My experience today at this dealership was very good. I came in for an oil change and tire rotation and was told it will probably take about 2 hours, More

by EsmeraldaO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosaena Vasquez and Toni
Jul 11, 2017 -

Beck & Masten Buick GMC South responded

We appreciate the kind words, Esmeralda. We look forward to seeing you again in the future! Sincerely, Manny Escalon | Service Manager

July 10, 2017

In and Out Service Vin #GB663669 Everything was explained thoroughly and completed promptly. I was quoted 1 hour and a half and I was out within the hour. The waiting area was clean a More

by 2016 Buick #GB663669
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karla Menchaca, Jocelyne
Jul 11, 2017 -

Beck & Masten Buick GMC South responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Manny Escalon | Service Manager

July 10, 2017

Five Star Service Isle was exceptionally professional. I came in for a routine oil change with a seven am appointment. I was promptly waited on. I was in and out with More

by MMDumas
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ilse and Toni
Jul 11, 2017 -

Beck & Masten Buick GMC South responded

Thank you for this great review! We're excited to hear that Isle took care of you! He is a great asset and we appreciate all he does. Sincerely, Manny Escalon | Service Manager

July 09, 2017

Service- EG229510 I get all my maintenance done here and always glad to be back. They are fairly fast and always willing to help. I will definitely continue to do my bu More

by juan23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabrielle Cano and Toni
Jul 11, 2017 -

Beck & Masten Buick GMC South responded

We're excited to hear that Gabbrielle and Toni took care of you and that everything went smoothly. We hope to see you again in the future. Sincerely, Manny Escalon | Service Manager

July 09, 2017

Service Department I took my vehicle for an oil change and tire rotation. The service didn't took long. And I was satisfied with the work they did on my vehicle. Will co More

by ash1243
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosaena Vasquez & Toni
Jul 11, 2017 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with their overall experience. We look forward to working with you again! Sincerely, Manny Escalon | Service Manager

July 08, 2017

Excellent Customer service Gabbi did an excellent job of keeping me informed on the progress of my repair. I really appreciate the fact that she went above and beyond for me. More

by Sharon F Charo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabrielle Cano and Toni
Jul 10, 2017 -

Beck & Masten Buick GMC South responded

Sharon, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Regards, Manny Escalon | Service Manager

...
262
...