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Beck & Masten Buick GMC South

Houston, TX

4.6
2,880 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,880 reviews

August 01, 2017

Service/Oil Change The Service here is top notch, fast and not too expensive. Rose is a wonderful service advisor. I would recommend Beck And Masten! I like how you can More

by MaggiesCar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosaena Vasquez
Aug 02, 2017 -

Beck & Masten Buick GMC South responded

We are pleased to hear that you had an excellent experience with Rose and the rest of our team. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Manny Escalon | Service Manager

August 01, 2017

Great customer service Great customer service, the employees are well trained and friendly. The work they do here is great never had any complaints. I would recommend getti More

by Ramirez,r
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Aug 02, 2017 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write this great review. It is wonderful to hear that our staff at Beck & Masten Buick GMC South was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with them. If you have any questions about the work that was done please feel free to contact us. Sincerely, Manny Escalon | Service Manager

July 31, 2017

Brake inspection and replacement, multi-point inspection. Service department kept me updated on the repairs and the job was done in a timely manner. The truck was clean and ready when I arrived to pick it up More

by steve4660
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toby Ohnesorge and Rogelio Paredes., Toby Ohnesorge
Aug 02, 2017 -

Beck & Masten Buick GMC South responded

Steve, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Manny Escalon | Service Manager

July 31, 2017

very friendly and quick I was greeted fast and everyone was friendly and very helpful. The service was helpful because they let me know exactly what my vehicle needed and how More

by Scooby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ilse Davila/German Jaunes
Aug 02, 2017 -

Beck & Masten Buick GMC South responded

Thank you for your kind words. We feel our service department is what makes Beck & Masten Buick GMC South special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Manny Escalon | Service Manager

July 31, 2017

Jocelyne and Gaby Customer service was outstanding; these two ladies were very friendly and professional. Although my wait time was a little longer. I appreciate the se More

by kesha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jocelyne and Gaby
Aug 02, 2017 -

Beck & Masten Buick GMC South responded

Thanks for your great review, Kesha. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Manny Escalon | Service Manager

July 31, 2017

Service Review Great service from the service department. My advisor was Gabby. She was very pleasant and knowledgeable and provided great service. Happy to have th More

by Wp
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gabby
Aug 02, 2017 -

Beck & Masten Buick GMC South responded

Thank you for the excellent review! It is great to know that Gabby was able to provide you with a pleasant and knowledgeable service. Please feel free to stop by if there is anything else we can do to help you. Sincerely, Manny Escalon | Service Manager

July 30, 2017

very good service Rosaena Vasquez has taken care of my service needs every time I visit the service dept. she is very professional.GG374584 had my oil changed 9:00ouy 1 More

by thomas.turner0318
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosaena Vasquez
Jul 31, 2017 -

Beck & Masten Buick GMC South responded

We are truly grateful for this awesome review! We are thrilled that Rosaena was able to take care of you. She is a great asset to our team and we appreciate her providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you in the future. Sincerely, Manny Escalon | Service Manager

July 29, 2017

Oil Change Service " Oil Change Service" I was provided with great customer services from ISLE and Toni. The two ladies were acknowledgeable and treated me with First C More

by wswanson35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ISLE, Toni
Jul 31, 2017 -

Beck & Masten Buick GMC South responded

Thank you so much for your review! We really appreciate your business and are so happy that Isle and Toni could provide great service to you and your vehicle. We look forward to serving you again! Sincerely, Manny Escalon | Service Manager

July 29, 2017

Oil Change Service I have been taking my car here for a long time and I always get wonderful service from informative and helpful people. Great prices make it definitely More

by SCT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karla Menchaca
Jul 31, 2017 -

Beck & Masten Buick GMC South responded

Thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Sincerely, Manny Escalon | Service Manager

July 29, 2017

Great service , very professionals and the service consultant tried to help me as much as she could. The work performed in my truck was very fast not to mention i More

by Calderona616
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karla, Menchaca
Jul 31, 2017 -

Beck & Masten Buick GMC South responded

Thank you for your kind words. We feel our service department is what makes Beck & Masten Buick GMC South special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Manny Escalon | Service Manager

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