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Beck & Masten Buick GMC South

Houston, TX

4.6
2,880 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,880 reviews

August 07, 2017

Customer Service was Excellent Gabrielle Cano provided good customer advice on vehicle and also viewed customer accomidation by Manny,Tv was having bad reception assisted by other e More

by Norma Figueroa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabrielle Cano, Manny Escalon
Aug 08, 2017 -

Beck & Masten Buick GMC South responded

We appreciate your time to share us this review. I am pleased that we were able to provide you a great customer service. Your comment is a great help for us so that we can improve our facilities to promote a comfortable visit to all of our customers. Thank you and please don’t hesitate to contact us if you have any questions or concerns about your car. Sincerely, Manny Escalon | Service Manager

August 06, 2017

Customer service I went there for an.oil change. The day before 4th of July. I did not have an appointment. So I thought I was going to be there for ever. I was in and More

by Jason Galvan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Escalon
Aug 07, 2017 -

Beck & Masten Buick GMC South responded

Thank you for the review, Jason. We appreciate you taking the time to do this. We try to make adjustments to the daily schedule for those customers we need to walk in and out without a scheduled appointment. I am very happy we were able to accommodate your vehicle! Take care! Sincerely, Manny Escalon | Service Manager

August 05, 2017

Great service department FG404588 - Have taken my truck there since purchase. Always feel Rose is very attentive and great to work with. Service department is available to ans More

by 2015Denali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rose Vazquez
Aug 07, 2017 -

Beck & Masten Buick GMC South responded

Thanks for the great feedback! We're very happy that Rose was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Manny Escalon | Service Manager

August 05, 2017

Oil change The staff is warming and friendly.. Ilse and Toni were very helpful and super courteous. My oil change was performed in less than an hour. More

by LoveMyTerrain
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ilse and Toni
Aug 07, 2017 -

Beck & Masten Buick GMC South responded

Thanks for your leaving us a positive review! It's delightful to hear that Ilse and Toni have been helpful and courteous. We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Manny Escalon | Service Manager

August 05, 2017

Saved our lives Went in for the normal tire rotation and oil change. found out that the tires had dry rot and were also worn out. master brake cylander also had to b More

by JJFisher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Ward
Aug 07, 2017 -

Beck & Masten Buick GMC South responded

Thank you for reviewing your service experience with us! I'll be sure to pass your thanks on to Jaime and we look forward to working with you in the future. Sincerely, Manny Escalon | Service Manager

August 04, 2017

Mohammad A Khan 11602 Corkwood Dr. Houston Tx. 77089, I always take my GMC Acadia 2011 SLT to Beck & Masten on 12820 Gulf Freeway Houston Tx.77034 I bought this vehicle from this dealer . They always prov More

by mak123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ROSAENA VASQUEZ ( OIL CHANGE SERVICE)
Aug 07, 2017 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with excellent service, and I am extremely happy to hear that Rosaena and Jamie were able to satisfy that. Please let us know if there's anything else we can do for you. Sincerely, Manny Escalon | Service Manager

August 04, 2017

Oil change Had an appointment and it took no time for them to finish up the work. i have had issues in the past with services sometimes taking up to 3hrs for an More

by Monica Quintero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby
Aug 07, 2017 -

Beck & Masten Buick GMC South responded

We appreciate your time to share us this review. I'm very happy to hear that Gaby was of such help to you during your recent experience. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail. Sincerely, Manny Escalon | Service Manager

August 03, 2017

Best Customer Service Ever! I have been taking my truck for oil changes and maintenance since I purchased my Yukon two years ago. I love the excellent service I always receive t More

by SoniaAlvarez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabby, Karla and Jocelyne. Rosa in oil change is awesome! , Manny Escalon
Aug 04, 2017 -

Beck & Masten Buick GMC South responded

Thank you for your outstanding rating of our service department. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write the review. It really matters to our dealership! Sincerely, Manny Escalon | Service Manager

August 02, 2017

Sevice Dept Experience The Service Dept. at Beck & Masten is by far the best 'shop experiences' in town. They've work on my 2012 GMC Canon since purchased and have regularl More

by Juan Gonzales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TONI, Rosie Hernandez, Manny Escalon
Aug 03, 2017 -

Beck & Masten Buick GMC South responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication.  We appreciate the time it took for you to give us this feedback.  At Beck & Masten Buick GMC South, we value our customers and we look forward to seeing you down the road. Sincerely, Manny Escalon | Service Manager

August 02, 2017

Service Department Most Helpful Service advisor quoted me a time frame for the repairs to my vehicle. The time quoted time frame was spot on. Thanks for your help! More

by G T Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toni, Rosie Hernandez
Aug 02, 2017 -

Beck & Masten Buick GMC South responded

We appreciate your review! Thank you for choosing Beck & Masten Buick GMC South for your automotive needs. Sincerely, Manny Escalon | Service Manager

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