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Beck & Masten Buick GMC South

Houston, TX

4.6
2,880 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,880 reviews

August 16, 2017

excellent I been going to this dealership for years the service is great I bought my 2010 Buick Lacrosse from this dealership and they have took care of every i More

by mrmickey713
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabrielle Cano /Toni
Aug 16, 2017 -

Beck & Masten Buick GMC South responded

Thank you for the feedback! We are happy to hear of your positive experience at Beck & Masten Buick GMC South, and we are grateful you chose us for your automotive needs. We look forward to serving you again in the future! Sincerely, Manny Escalon | Service Manager

August 15, 2017

👍service This place is great! The people are nice and friendly. I'm definitely going to come back to this dealership for service also for my future car. 😎 More

by Luis 😎
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toni ??, Jamie Ward, Elias Pasos
Aug 16, 2017 -

Beck & Masten Buick GMC South responded

Luis, thanks for the great review! Please come visit us if you need anything else, be it service or sales. Sincerely, Manny Escalon | Service Manager

August 15, 2017

Service BF233914 The team here is awesome. Took my car in for service and Ilse was super great. Have been going here for service and will continue to do so. More

by Kel99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ilse
Aug 16, 2017 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to give us feedback at Beck & Masten Buick GMC South. We're glad to hear that Ilse and the rest of the service team were able to give you an overall positive experience. Thank you for your continued business and we look forward to your next visit! Sincerely, Manny Escalon | Service Manager

August 14, 2017

Great customer service The service personnel were very processional and friendly. Great prices too! Recommended other work needed and service took the time that said. Thanks More

by Carlos R Guzman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosaena Vasquez
Aug 15, 2017 -

Beck & Masten Buick GMC South responded

Carlos, thank you for the feedback! We are happy to hear of your positive experience at Beck & Masten Buick GMC South, and we are grateful you chose us for your automotive needs. We look forward to serving you again in the future! Sincerely, Manny Escalon | Service Manager

August 11, 2017

Great service My experience with the service dept was great!!! The staff was helpful, friendly. My GMC Sierra 1500 vin#EZ262770 was serviced and a recall repaired More

by Stephens,mal 01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosaena Vasquez was great very helpful and toni at the cashier was great
Aug 14, 2017 -

Beck & Masten Buick GMC South responded

We appreciate your review! Thank you for choosing Beck & Masten Buick GMC South for your automotive needs. Sincerely, Manny Escalon | Service Manager

August 11, 2017

Excellent customer service I was scheduled for an oil change. I was greeted and received great customer service. I was out of there in 30 minutes. I recommend Beck & Masten Sout More

by Alexis Sagredo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabrielle Cano
Aug 11, 2017 -

Alexis Sagredo responded

My last 8 vin # is G6134652

Aug 14, 2017 -

Beck & Masten Buick GMC South responded

Alexis, thank you for the feedback! We are happy to hear of your positive experience at Beck & Masten Buick GMC South, and we are grateful you chose us for your automotive needs. We look forward to serving you again in the future! Sincerely, Manny Escalon | Service Manager

August 10, 2017

GREAT. MY VEHICLE IS A GMS SIERRA ID # 3GTU2VEC9EG563031 GREAT SERVICE. VEHICLE ID #3GTU2VEC9EG563031 VERY FRIENDLY SERVICE. I CAME IN FOR AN OIL CHANGE. I ENJOYED THE COOKIES AND COFFEE. AC WAS PLENTY CO More

by JAMES3803
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ILSE AND JOCELYN, Rosie Hernandez
Aug 10, 2017 -

Beck & Masten Buick GMC South responded

We appreciate the time it took for you to assign our dealership with such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Mark Tigner - mtigner@lorensen.com

August 09, 2017

best service and fast service with great attitude It was a great service just when you enter the door they greet you with a smile with a great attitude and fast service they have coffee made for you t More

by Fernie9090
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
RosAnna Vasquez #82830 -vintage E6160206 she was a very nice person with your great smile and great attitude she was awesome
Aug 10, 2017 -

Beck & Masten Buick GMC South responded

Thank you for the feedback! We are happy to hear of your positive experience at Beck & Masten Buick GMC South, and we are grateful you chose us for your automotive needs. We look forward to serving you again in the future! Sincerely, Mark Tigner - mtigner@lorensen.com

August 09, 2017

everyone is very courteous everyone was very nice. There was a small problem with a rebate that was expired .It all got worked out. They took action & gave us a credit. which is More

by Rita Saul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ilse Davila
Aug 10, 2017 -

Beck & Masten Buick GMC South responded

It's unfortunate to hear about the initial difficulties you experienced at Beck & Masten Buick GMC South, but we’re glad to hear that things have been smoothed over by our team. It is imperative to us that we make a positive experience for our guests. Please let us know if there's any other automotive need we can assist you. Sincerely, Mark Tigner - mtigner@lorensen.com

August 08, 2017

Always accommodating! BJ262840 - Service department is thorough and communicates well to keep me informed about my vehicle's maintenance status. This visit was only for a r More

by caplesclan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosaena Vasquez
Aug 08, 2017 -

Beck & Masten Buick GMC South responded

We appreciate your review! Thank you for choosing Beck & Masten Buick GMC South for your automotive needs. Sincerely, Manny Escalon | Service Manager

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