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Beck & Masten Buick GMC South

Houston, TX

4.6
2,880 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,880 reviews

September 07, 2017

BEST SERVICE EVER 8G311871 Staff was very knowledgeable and very friendly I felt right at home when I was there. Waiting area is great they have waters and cookies. Would recomm More

by RAYMOND ROQUE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabrielle Cano
Sep 07, 2017 -

Beck & Masten Buick GMC South responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. We are pleased to hear about your great experience at Beck & Masten Buick GMC South! If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Manny Escalon | Service Manager

September 07, 2017

Fast and great service Great and fast service. Really nice people to work with, they explain and work with you to tell any problem with your car or truck. Great place will b More

by Raulperez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosaena vasquez
Sep 08, 2017 -

Beck & Masten Buick GMC South responded

Raul, thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience at Beck & Masten Buick GMC South! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Manny Escalon | Service Manager

September 05, 2017

Oil change The staff is great! They always take care of me. Toni is awesome and always has a smile! Manny is great and very kind, I loved the service. More

by Keilahchantal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toni de la rosa , Manny Escalon
Sep 06, 2017 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write this review. I am very happy to hear that Toni and I could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Manny Escalon | Service Manager

September 04, 2017

Great experience in service department!!! Thanks to Roger Paredes for making my service experience a terrific one!!! I purchased new tires and from beginning to end received top quality servic More

by LizAnn427
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rogelio Paredes
Sep 05, 2017 -

Beck & Masten Buick GMC South responded

We are committed to providing top quality service and we're ecstatic to hear that your experience with Roger reflected this dedication. We appreciate the time it took for you to give us this feedback. At Beck & Masten Buick GMC South, we value our customers and we look forward to seeing you on your next visit. Sincerely, Manny Escalon | Service Manager

September 02, 2017

Karla Menchaca is a great asset Every time I come here, I have a help by Karla Menchaca who always help me understand what to expect with the services being done. Always attentive More

by Superwoman18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karla Menchaca
Sep 04, 2017 -

Beck & Masten Buick GMC South responded

Thank you so much for your review! We really appreciate your business and are so happy that Karla could provide great service to you and your vehicle. We look forward to serving you again! Sincerely, Manny Escalon | Service Manager

August 30, 2017

Outstanding Service Exceptional, experienced, courteous staff. Was done as promised. Thank you everyone for your great support/service. Great Dealership. Service Mgr. cam More

by Bert1950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez, Manny Escalon
Aug 31, 2017 -

Beck & Masten Buick GMC South responded

Thank you so much for your review! We really appreciate your business and are so happy that Rosie and I could provide you a great service experience. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, Manny Escalon | Service Manager

August 24, 2017

quick and easy Service tech was very friendly and I was in and out very quickly. I went in for an oil change and recall notice. Both items were taken care of and I w More

by Poppa1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabrielle Cano
Aug 25, 2017 -

Beck & Masten Buick GMC South responded

Thank you for your outstanding rating of our service department. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write the review. It really matters to our dealership! Sincerely, Manny Escalon | Service Manager

August 23, 2017

Excellent service, all hands on deck always Jocelyn was very helpful, she answered all of my questions and the one she couldn't answer she immediately found someone who could. Everyone is always More

by Lisette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jocelyn
Aug 25, 2017 -

Beck & Masten Buick GMC South responded

Thanks so much for taking the time to share your feedback with us!  It's wonderful to hear Jocelyn and our team were helpful during your visit. If you have any questions or concerns, please do not hesitate to come see us. Sincerely, Nickole Kamran Marketing and Business Development Manager 832.775.1793

August 23, 2017

GREAT PEOPLE, GREAT SERVICE As always, Jamie Ward, Manny Escalon, Luis and all the service personnel, took care of my 2015 GMC Sierra like it was their own. Everything was done o More

by SANDAVI17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Garland, Jamie Ward, Manny Escalon
Aug 25, 2017 -

Beck & Masten Buick GMC South responded

Thank you for writing this amazing review of our dealership. At Beck & Masten Buick GMC South, we strive to provide all of our patrons with 100% customer satisfaction and it's encouraging to hear that Chad, Jamie, Luis and I did just that. Don't hesitate to call or stop in if you should have any additional questions or concerns. Sincerely, Manny Escalon | Service Manager

August 21, 2017

Oil change I have always chose this dealership to take care of my maintenance needs on my truck. They are very friendly and complete the work in a very timely wa More

by Jaybird
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ILSE and Jocelyn
Aug 25, 2017 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write this great review We feel our service department is what makes Beck & Masten Buick GMC South special. Reviews like yours help us to make sure that we are continuing to provide our customers the friendly, quick and comfortable service experience that our dealership is known for. I am glad to hear that you were pleased with your visit. We would love to work with you again in the future. Sincerely, Manny Escalon | Service Manager

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