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Beck & Masten Buick GMC South

Houston, TX

4.6
2,836 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,836 reviews

July 31, 2017

Jocelyne and Gaby Customer service was outstanding; these two ladies were very friendly and professional. Although my wait time was a little longer. I appreciate the se More

by kesha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jocelyne and Gaby
Aug 02, 2017 -

Beck & Masten Buick GMC South responded

Thanks for your great review, Kesha. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Manny Escalon | Service Manager

July 31, 2017

Service Review Great service from the service department. My advisor was Gabby. She was very pleasant and knowledgeable and provided great service. Happy to have th More

by Wp
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gabby
Aug 02, 2017 -

Beck & Masten Buick GMC South responded

Thank you for the excellent review! It is great to know that Gabby was able to provide you with a pleasant and knowledgeable service. Please feel free to stop by if there is anything else we can do to help you. Sincerely, Manny Escalon | Service Manager

July 30, 2017

very good service Rosaena Vasquez has taken care of my service needs every time I visit the service dept. she is very professional.GG374584 had my oil changed 9:00ouy 1 More

by thomas.turner0318
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosaena Vasquez
Jul 31, 2017 -

Beck & Masten Buick GMC South responded

We are truly grateful for this awesome review! We are thrilled that Rosaena was able to take care of you. She is a great asset to our team and we appreciate her providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you in the future. Sincerely, Manny Escalon | Service Manager

July 29, 2017

Oil Change Service " Oil Change Service" I was provided with great customer services from ISLE and Toni. The two ladies were acknowledgeable and treated me with First C More

by wswanson35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ISLE, Toni
Jul 31, 2017 -

Beck & Masten Buick GMC South responded

Thank you so much for your review! We really appreciate your business and are so happy that Isle and Toni could provide great service to you and your vehicle. We look forward to serving you again! Sincerely, Manny Escalon | Service Manager

July 29, 2017

Oil Change Service I have been taking my car here for a long time and I always get wonderful service from informative and helpful people. Great prices make it definitely More

by SCT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karla Menchaca
Jul 31, 2017 -

Beck & Masten Buick GMC South responded

Thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Sincerely, Manny Escalon | Service Manager

July 29, 2017

Great service , very professionals and the service consultant tried to help me as much as she could. The work performed in my truck was very fast not to mention i More

by Calderona616
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karla, Menchaca
Jul 31, 2017 -

Beck & Masten Buick GMC South responded

Thank you for your kind words. We feel our service department is what makes Beck & Masten Buick GMC South special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Manny Escalon | Service Manager

July 28, 2017

Great customer service!!! Had my oil and filter changed today with state inspection also. Got checked in by Rosaena at 12:15 and I was driving out at 1:15 with a great job done More

by Bpnovelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosaena Vasquez
Jul 31, 2017 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We're glad to have Rosaena on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Manny Escalon | Service Manager

July 28, 2017

oil change service customer service provided by Rosaena Vasquez was of very high quality, very informative of the services of my oil change, and pricing was very competi More

by highvoltagelucas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosaena Vasquez
Jul 31, 2017 -

Beck & Masten Buick GMC South responded

Thank you for the wonderful review! I am happy to hear that everything went well for you. I will pass your feedback along to Rosaena. Drive safely. Sincerely, Manny Escalon | Service Manager

July 28, 2017

great dealership!!!! I have been taking my truck here for a long time and the staff is always great. The service is fast and the waiting area is comfortable. More

by Jesse Gavin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosaena Vasques
Jul 31, 2017 -

Beck & Masten Buick GMC South responded

Thank you for the wonderful review! We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Sincerely, Manny Escalon | Service Manager

July 27, 2017

Aswome!!! Very fast and they explain everthing. Good customer service. Very friendly!!will recommend to family and friends. My kids love to come with me they en More

by Marco Araujo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toni
Jul 28, 2017 -

Beck & Masten Buick GMC South responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Manny Escalon | Service Manager

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