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Beck & Masten Buick GMC South

Houston, TX

4.6
2,881 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,881 reviews

October 19, 2017

Happy customer I would really like to recommend Rafael Benavides for an awesome, nice and patient salesperson if you are looking for a vehicle ask for him he will he More

by Elizondo81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Benavides
Oct 20, 2017 -

Beck & Masten Buick GMC South responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Rafael. Please let us know if we can ever help you in the future. Sincerely, Nickole Kamran Marketing and Business Development Direct: 832.775.1793 Mobile: 832.318.5905

October 19, 2017

One and Done. I contacted Rafael and he showed me what I was asking for in less than 5 minutes. He also got everything ready for me so I wasn't stuck waiting around More

by Steve Susman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Benavides
Oct 20, 2017 -

Beck & Masten Buick GMC South responded

Steve, thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that Rafael provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Nickole Kamran Marketing and Business Development Direct: 832.775.1793 Mobile: 832.318.5905

October 18, 2017

Excellent customer service I called to inquire on getting an extended warranty. My service advisor was Karla Menchaca. She was very knowledgeable, very professional, and such a More

by Dennis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karla Menchaca
Oct 19, 2017 -

Beck & Masten Buick GMC South responded

Dennis, it's important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Nickole Kamran Marketing and Business Development Direct: 832.775.1793 Mobile: 832.318.5905

October 16, 2017

Wonderful service for my GMC Yukon Denali I brought my truck in to repair the door handle on the passenger side. I was helped by Rosaena, Gaby, and Jocelyne. The attitudes were phenomenal!!! More

by tee,jr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosaena, Gaby, and Jocelyne, Jamie Ward
Oct 16, 2017 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Nickole Kamran Marketing and Business Development Direct: 832.775.1793 Mobile: 832.318.5905

October 09, 2017

great service because it was fast and everybody was nice and price was fair would always do my services in that location thanks all the staff l More

by lozano10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
jocelyne,
Oct 16, 2017 -

Beck & Masten Buick GMC South responded

Thanks for the great review! Please come visit us if you need anything else, be it service or sales. Sincerely, Nickole Kamran Marketing and Business Development Direct: 832.775.1793 Mobile: 832.318.5905

October 07, 2017

Great service Very professional, great service very friendly. Always smiling and customer friendly. The service techs are super through. I come here for all of our More

by Bspears
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosanna Vasquez, jocelyne and service tech
Oct 16, 2017 -

Beck & Masten Buick GMC South responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Nickole Kamran Marketing and Business Development Direct: 832.775.1793 Mobile: 832.318.5905

October 06, 2017

Life Changing No flooded cars here! This was by far the best car buying experience of my life. Rafael Benavides was hands down the most courteous and helpful salesm More

by GMCMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Benavides
Oct 16, 2017 -

Beck & Masten Buick GMC South responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Nickole Kamran Marketing and Business Development Direct: 832.775.1793 Mobile: 832.318.5905

October 05, 2017

Great Customer Service Rafael was very attentive to our needs in looking for a truck, he was very friendly and professional and took great care of us! Would definitely recom More

by jae0817
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Benavides
Oct 06, 2017 -

Beck & Masten Buick GMC South responded

Congratulations on your purchase, and thank you so much for taking the time to share your feedback with us!  We work hard to make sure our guests have a remarkable experience.  We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, Nickole Kamran Marketing and Business Development Manager 832.775.1793

October 05, 2017

Friendly & Fast The service team is friendly and does their best to get the work done as fast as possible! These are some Great People, who are willing to work with More

by rwd1010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Beck, Rosie Hernandez
Oct 06, 2017 -

Beck & Masten Buick GMC South responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Manny Escalon | Service Manager

October 05, 2017

Service vin # FG242747 Great to deal with, each and every visit is timely and professional, I am notified each and every time before work is done just fantastic prop to dea More

by jbfbass29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy lead service tech, Rosie Hernandez, Jamie Ward, Manny Escalon
Oct 06, 2017 -

Beck & Masten Buick GMC South responded

We appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Manny Escalon | Service Manager

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