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Beck & Masten Buick GMC South

Houston, TX

4.6
2,881 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,881 reviews

February 16, 2018

Purchased extended warranty from Karla. Joshlyn processed payment. Gaby took vehicle in for service. Excellent service. Facility was clean and staff was professional. Will visit More

by Codytruck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karla, Jocelyne, Gaby
Feb 20, 2018 -

Beck & Masten Buick GMC South responded

Cody, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with their overall experience. We look forward to working with you again. Sincerely, Manny Escalon | Service Manager

February 15, 2018

Great service A very comfortable place to wait for oil changes or any car sevice to get done at good pdople really recomend for future car buyers More

by Lovelove
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jocelyne and frany zepeda zaval
Feb 20, 2018 -

Beck & Masten Buick GMC South responded

We appreciate the kind words. We look forward to seeing you again in the future! Sincerely, Manny Escalon | Service Manager

February 13, 2018

service was good Good service. friendly, was in and out fast. price was good. workers were helpful. my second care at this dealer ship. will come back again More

by shelly123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jocelyn
Mar 14, 2018 -

Beck & Masten Buick GMC South responded

Thank you for the feedback, Shelly! One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. Sincerely, Manny Escalon | Service Manager

February 09, 2018

Rafael was fantastic...the dealership, not so much I tried for 8 days to get someone from Beck & Masten to contact me back regarding a truck for my son. I called, emailed, submitted an inquiry online, More

by Canyon1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ricardo Garza, Nickole Kamran, Rafael Benavides
Mar 14, 2018 -

Beck & Masten Buick GMC South responded

I am sorry to hear about your experience. I assure you we are committed to promptly resolving this issue. Please don't hesitate to contact us with any questions you may have. Sincerely, Nickole Kamran Marketing and Business Development Direct: 832.775.1793

February 07, 2018

They do what they say. They always do good work on my trucks. They have been servicing my trucks since 1990 and they do it in a timely matter and am always please. Keep up More

by Del#Deer Park
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karla Menchaca
Mar 14, 2018 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your kind words! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything – be it sales or service! Sincerely, Manny Escalon | Service Manager

February 02, 2018

Service Every time I visit this dealership, the visit is very pleasant. I always feel like I’m at home. Frany is an excellent greeter. She knows her job and h More

by Cary the man
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zaval
Mar 14, 2018 -

Beck & Masten Buick GMC South responded

Thank you so much for your feedback, Cary. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Frany. Please let us know if we can ever help you in the future. Sincerely, Manny Escalon | Service Manager

January 20, 2018

Rafael Benavides is above and beyond in excellence! This dealership has great atmosphere. People are happy here and my salesperson (Rafael Benavides) was professional and personable, knowledgeable and More

by CindyAB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Benavides
Jan 22, 2018 -

Beck & Masten Buick GMC South responded

Cindy, thank you so much for the wonderful review of your experience at Beck & Masten Buick GMC South. Rafael is one of the best at his career and your review is spot on. We love hearing from great customers like yourself that continue to spread all the good things our dealership is doing to take care of its customers and the community. Thanks again for your loyalty and business. Sincerely, Nickole Kamran Marketing and Business Development Direct: 832.775.1793

December 30, 2017

Outstanding Rafael was amazing very courteous!! Excellent salesman! it felt like we We’re his proirity he kept up very well informed on our purchase of our truck! More

by Bengerardo97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Benavides
Jan 02, 2018 -

Beck & Masten Buick GMC South responded

Thank you for sharing your feedback! Rafael is wholly devoted to the success of our guests’ experiences and we are both lucky and proud to have him on our team. Please let us know if we can ever help you in the future. Sincerely, Nickole Kamran Marketing and Business Development Direct: 832.775.1793

December 27, 2017

Bad service Took my truck in at 1130 am to get a new tire and an oil change. Said it would be 2-3 hrs because I didn’t have an appt which the first time I went a More

by 1234567
Recommend Dealer
No
Employees Worked With
Rosie Hernandez, Jamie Ward, Manny Escalon
December 22, 2017

Poor advertisement I went to this place with a internet sale price in mine, emailed the lady, she even called me to confirm and I specifically told her what I needed in More

by Ashleybruiser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Torres
Jan 05, 2018 -

Beck & Masten Buick GMC South responded

I am disappointed to hear our dealership was unable to provide the business you needed. We always aim for 100% customer satisfaction; however, it is apparent we have fallen short of this goal during your most recent visit. We appreciate you taking the time to share your experience and leave this review. Reviews like these help highlight specific areas in need of improvement as we are continuously looking for new ways to improve our dealership. We'd like to do whatever it takes to regain your future business. Please contact me at your earliest convenience so that we can work together to resolve this issue. Sincerely, Nickole Kamran Marketing and Business Development Direct: 832.775.1793

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