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Beck & Masten Buick GMC South

Houston, TX

4.6
2,838 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,838 reviews

September 19, 2017

Awesome service department I have used Rosie Hernandez since I bought my Yukon. She is very congenial, professional and knowledgeable. It is a pleasure doing business with her More

by billyb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toni, Alex, Rosie Hernandez
Sep 24, 2017 -

Beck & Masten Buick GMC South responded

First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Rosie assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Sincerely, Nickole Kamran Marketing and Business Development Manager 832.775.1793

September 17, 2017

Very Satisfied !! Agent Karla Menchaca - Excellent work done , got my truck fixed and washed in no time. Thanks Karla and the Beck n Masten Team for the GREAT SERVI More

by ONDGAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karla Menchaca
Sep 24, 2017 -

Beck & Masten Buick GMC South responded

Your great feedback truly made our day. We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Sincerely, Nickole Kamran Marketing and Business Development Manager 832.775.1793

September 16, 2017

Excellent Went to get a diagnostic on my 15 gmc crew cab, Karla Menchaca was my consultant and was very helpful. She set me up with a loaner vehicle and was in More

by Freddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karla Menchaca
Sep 24, 2017 -

Beck & Masten Buick GMC South responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. If there is anything else we can do for you, please feel free to give us a call. Sincerely, Nickole Kamran Marketing and Business Development Manager 832.775.1793

September 15, 2017

In just a simple few words, agent Karla Menchacha, was great Karla Menchacha was very, professional and cares about her customer's satisfaction, I will definitely recommend people to Beck and Masten referring th More

by Richard Johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karla, Menchacha and Toni (cashier)
Sep 24, 2017 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review, Robert. We are very happy to hear that we could be so helpful during your recent visit with us. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, Nickole Kamran Marketing and Business Development Manager 832.775.1793

September 14, 2017

Very Satisfied!! My experience at the dealership was very satisfying! I would like to say thank you to Toni and Jamie for helping me and making sure my experience was More

by Cjennings1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toni, Jamie Ward
Sep 24, 2017 -

Beck & Masten Buick GMC South responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Toni and Jamie. Please let us know if we can ever help you in the future. Sincerely, Nickole Kamran Marketing and Business Development Manager 832.775.1793

September 12, 2017

Very helpful and friendly Karla was great! She was very helpful with what I needed and friendly. She even helped me wrangle my kids and get them in the car. A huge breath of f More

by JenGarey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karla Menchaca
Sep 13, 2017 -

Beck & Masten Buick GMC South responded

Hi and thank you for this great review! We're excited to hear that Karla took care of you! She is a great asset and we appreciate all she does. Sincerely, Manny Escalon | Service Manager

September 11, 2017

Great customer service! Great and professional service from all the staff. The wait time for an oil change is very long even if an appointment is made ahead of time. More

by Juan Carlos Morales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosaena Vasquez
Sep 13, 2017 -

Beck & Masten Buick GMC South responded

Thanks for your great review, Juan Carlos. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Manny Escalon | Service Manager

September 08, 2017

Vehicel Inspection I made an appointment with Rosaena Vasquez who is very nice and professional. I mean the whole staff is professional but she makes you feel comfortabl More

by Cathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosaena Vasquez
Sep 08, 2017 -

Beck & Masten Buick GMC South responded

Thank you so much for your review! We really appreciate your business and are so happy that Rosaena could provide great service to you and your vehicle. We look forward to serving you again! Sincerely, Manny Escalon | Service Manager

September 07, 2017

BEST SERVICE EVER 8G311871 Staff was very knowledgeable and very friendly I felt right at home when I was there. Waiting area is great they have waters and cookies. Would recomm More

by RAYMOND ROQUE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabrielle Cano
Sep 07, 2017 -

Beck & Masten Buick GMC South responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. We are pleased to hear about your great experience at Beck & Masten Buick GMC South! If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Manny Escalon | Service Manager

September 07, 2017

Fast and great service Great and fast service. Really nice people to work with, they explain and work with you to tell any problem with your car or truck. Great place will b More

by Raulperez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosaena vasquez
Sep 08, 2017 -

Beck & Masten Buick GMC South responded

Raul, thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience at Beck & Masten Buick GMC South! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Manny Escalon | Service Manager

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