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Beck & Masten Buick GMC South
Houston, TX
2,848 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
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Showing 2,849 reviews
October 17, 2020
Third vehicle from beck and Masten dealership, great work. Rosie Hernandez was very professional and helped me out with my tail lights didn’t cost anything under warranty thanks work. Rosie Hernandez was very professional and helped me out with my tail lights didn’t cost anything under warranty thanks More
by DARRELRWALSH
Verified CustomerEmployees Worked With
Rosie Hernandez
October 17, 2020
The experience was made very stress free thanks to Ada Pasasin. Ada answered all of our questions. I would highly recommend Beck & Masten Buick GMC South to all my friends. Pasasin. Ada answered all of our questions. I would highly recommend Beck & Masten Buick GMC South to all my friends. More
by hbnpl
Employees Worked With
October 17, 2020
Great overall experience. The entire process was fast and easy, no pressure to complete a deal. I would return to purchase another vehicle in the the future. easy, no pressure to complete a deal. I would return to purchase another vehicle in the the future. More
by JRR2.JOEY
Employees Worked With
October 16, 2020
great service . have been doing buissness here for years and always have been completely satisfied. my vehicle is always ready on time and always returned clean. and always have been completely satisfied. my vehicle is always ready on time and always returned clean. More
by REEDVYROSTEK
Employees Worked With
Rosie Hernandez, Jamie Ward, Manny Escalon
October 16, 2020
Best service experience , I will keep bringing my vehicles to Beck&Masten for any maintenance and repairs specially if they have friendly and professional people like the way they do vehicles to Beck&Masten for any maintenance and repairs specially if they have friendly and professional people like the way they do More
by ORLANDOPASASIN
Employees Worked With
Rosie Hernandez, Manny Escalon
September 06, 2019
Disappointed I recently purchased a truck from here and they were supposed to call me to fix the tire sensors even though the salesman wrote down on the contract a I recently purchased a truck from here and they were supposed to call me to fix the tire sensors even though the salesman wrote down on the contract and still today no call and no answer also they were supposed to call me to see if I was approved by other banks since I got the truck on Labor Day and I keep calling Ricardo Garza in finance and no answer or call back More
by Miguel
Employees Worked With
Ricardo Garza
August 08, 2019
Truck was serviced I had my trucks transmission serviced by them besides the fact that truck sat there 6 weeks no one could ever return calls when i would call truck cam I had my trucks transmission serviced by them besides the fact that truck sat there 6 weeks no one could ever return calls when i would call truck came out missing bolts on headlight grill was damaged had scratches that were not there, grease on steering wheel grease on keys finger prints everywhere. Tried reaching out too them and could never get a call back as usual. Please don't waist you're time with these people have made this issue a night made and a terrible experience. Given Beck n masten a bad name. Im sure Mr. Beck would hate too hear how y'all cant manage too return calls or clean vehicles up when finished. More
by Gmcsierra
Employees Worked With
Service manager.
May 02, 2019
Disgusting My husband was having his vehicle worked on and I went to pick the truck up after the work was completed. The man who I dealt with made inappropriate My husband was having his vehicle worked on and I went to pick the truck up after the work was completed. The man who I dealt with made inappropriate comments and made physical advances toward me that were not WELCOME!! I will never come here again! I drove away that day disgusted and needing to take a shower after dealing with that xxxxxxxx. More
by RebeccaS
Employees Worked With
Jamie Ward
April 11, 2019
Unbelievably Poor Salesmanship and Follow up Sent an inquiry in on a new GMC truck on 4/1 Monday night/Tuesday morning. Received generic email back from Emerly. I Responded to email with a questi Sent an inquiry in on a new GMC truck on 4/1 Monday night/Tuesday morning. Received generic email back from Emerly. I Responded to email with a question at 9:30 am on Tuesday. (Never got a response). Called in to the store and asked for Emerly , ended up leaving a message on vm. around 11am.( No call back or email response.) Called back in around 4pm asked for Emerly and it went to vm ,so this time I didn’t leave a message and went back to the operator. I asked for another internet mgr who was not Emerly and was sent to service (I think). I got back to operator and let her know that she had sent me to service, and asked the operator to get me to an internet manager but not Emerly this time, (she sent me back to Emerly’s voicemail.) I got back to operator and asked if I could get a manager and she immediately hung up on me. So I Got on to chat through their website, they were polite when I was explaining that i hadnt been contacted back and just wanted to know the answer to a question about dealer ad ons. But she couldn’t answer question and said they would bring my concerns to a manager, since i had not gotten any responses, and have them call me. (Never got a call or email from ANYONE ) Wednesday I Got on chat again later (AROUND 10 am) and chat representative said they see my previous conversation and don’t know why I haven’t received a contact back from a manager and would bring this to the attention personally. (I never got a response from ANYONE) I tried again on Friday using the chat to get the GM’s email address but the representative would not give me the email address, but promised to get a manager involved. (I was shocked I could not get a contact email to the GM.) A couple days later I did get an email that was an automatic follow up set up in the CRM and I did respond to that - they said they "would get a manager to call " (IT HAS BEEN TWO WEEKS AND I STILL HAVE NOT RECEIVED ANY CONTACT). I do not know what else I could have done to possibly purchase a vehicle from this dealership. Completely piss poor. More
by Shockingly Disappointed Consumer
Employees Worked With
Emerly & internet crew handling the Chats.
