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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,850 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,850 reviews

December 26, 2020

Michelle Guerrero was an amazing sales person, will definitely recommend to friends and family. She definitely made our day by going out of the way to help us get the price we were looking for. Thank y More

by cvczarodriguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle Guerrero
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Dec 29, 2020 -

Beck & Masten Buick GMC South responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 25, 2020

The service was fine. My wife wasn’t happy about how long it took to pick the vehicle up. So far it is still working fine. More

by Bryan W.
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gina is the only one I talked to from service, she was friendly and responded to my text messages. Chris, our salesman was no help in this situation.
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Dec 28, 2020 -

Beck & Masten Buick GMC South responded

Thanks for taking the time to leave us your feedback, Bryan. We do appreciate your family's patience while Gina worked with you on the service side. Our team strives to properly diagnose and repair any issues the first time around so we are glad to hear that your vehicle is now performing well. Please let us know if there's anything else we can do for you. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 25, 2020

Horrible customer service on the Service side. Management needs to improve. I regret making a purchase here on this dealership. I’m still waiting for them to fix my trucks issue. More

by JOSEJMNZ11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rosie Hernandez, Jamie Ward, Manny Escalon
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Dec 31, 2020 -

Beck & Masten Buick GMC South responded

We’ve received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss your visit. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 24, 2020

Awesome people who tend to your needs. Great service all around. Definitely recommend! Been coming here for a few years and I’ve always gotten great quality service. More

by BARRERA.A13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby , Manny Escalon
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Dec 28, 2020 -

Beck & Masten Buick GMC South responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Beck & Masten Buick GMC South, we value our customers and we look forward to seeing you on your next visit. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 24, 2020

Everyone was very helpful and Chris was great! I feel like he did everything he could to get us the best deal. There was some miscommunication between services which caused us to wait several hours for o More

by ROSA.ROMERO_94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dominguez , Jason Beck
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Dec 28, 2020 -

Beck & Masten Buick GMC South responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership and we appreciate your patience as we worked through your purchase. It's wonderful to hear Chris and team were helpful during your visit and please reach out to us directly with any additional needs. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 24, 2020

Terrible customer service, and disregard for customers time. Dishonesty, I could go on, but I don’t feel that you deserve my efforts since you have no consideration for me. Do not contact me again. You ha More

by augusta6146
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Nora Torres
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Dec 31, 2020 -

Beck & Masten Buick GMC South responded

We acknowledge your review and are currently looking into the events you’ve detailed.

December 23, 2020

Great communication with sale persons by Willy and Ena. Earl great finance person as well. Some minor issue with another finance but beside thay great service. More

by Eddis Zepeda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ena , Willy and Earl.
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Dec 28, 2020 -

Beck & Masten Buick GMC South responded

Congratulations on your new vehicle, Eddis! I do apologize for the minor difficulties you experienced getting your new vehicle but I'm glad to hear that the communication from Willy, Ena & Earl helped to smooth out the process. It is imperative to us that we make the car-buying experience painless and efficient from the initial negotiations to the final paperwork. Please let us know if there is anything else about your purchase that you'd like to discuss. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 23, 2020

Its was good wish I had gotten more on my trade in and somene money off the jeep next day found somo cosmetic damage in diferente areas More

by Brenesjeremy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William I o
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Dec 28, 2020 -

Beck & Masten Buick GMC South responded

We appreciate you leaving this feedback about your experience. Although you rated us 5 stars, we'd still love to learn more about your specific experience, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 23, 2020

Everyone at the dealership is very nice and attentive to details. The wait for service was very long, but they were short handed. Thank you More

by ADRIENE.RUSSELL2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
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Dec 28, 2020 -

Beck & Masten Buick GMC South responded

Thanks for your great review, Adriene. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 22, 2020

Service Department is EXCELLENT!!!Preferred Service Service Department is EXCELLENT!!! Preferred Service Advisor is Gabby Andreu but she was detained in a meeting. Nora stepped in to do a great job!! More

by janemanessshelby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabby Andreu. Nora , Manny Escalon
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Dec 28, 2020 -

Beck & Masten Buick GMC South responded

Thank you for your kind feedback! We're very happy to hear that your experience with Gabby, Nora and team was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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