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Beck & Masten Buick GMC South

Houston, TX

4.6
2,851 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,851 reviews

January 10, 2021

I have be going to beck and masten for the great service i get at this place and the prince on the trucks they are the lowest on town More

by JORGE.L.PEREZ66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mohammed Qureshi, Rosie Hernandez, Jamie Ward, Manny Escalon, Shannon Eiler
Jan 13, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 09, 2021

I have been doing business with Beck and Masten for years and every day they get better and better. Their service department is outstanding. Manny and his crew go above and beyond with their service. Rest In More

by PJRS4683
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mohammed Qureshi, Rosie Hernandez, Jamie Ward, Manny Escalon, Shannon Eiler, Reputation .com
Jan 12, 2021 -

Beck & Masten Buick GMC South responded

Thank you for writing this fantastic review and for giving us such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 09, 2021

I have bought my last threes new GMC Sierras from Beck and Masten Dealership. Frank Nolden is the finest Sales Representative and Sales manager I have ever had the pleasure of doing business with. He has More

by Richard Davis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willie in new car sales , Rosie Hernandez, Manny Escalon
Jan 09, 2021 -

Beck & Masten Buick GMC South responded

Thank you Mr. Davis for your business and loyalty to Beck and Masten South Sales and Service. Sincerely, Manny Escalon Service Director.

January 09, 2021

I was very pleased with the service they did a great job and i will be coming back miss gina was very nice and we appreciated . More

by Brendamayes72454
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gina
Jan 12, 2021 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review, Brenda! We really appreciate your business. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 08, 2021

The finance department isn’t very apt to returning phone calls or providing the paperwork you request. I’m still waiting on paperwork for the warranties I purchased after several attempts. More

by MICHELLEXLOPEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na
Jan 19, 2021 -

Beck & Masten Buick GMC South responded

Hi Michelle, Thank you for taking time leave let us know about your experience. Our finance director would like to talk with you more about your recent visit. Please call our main line 713-947-4111 and ask for Shannon Eiler. You can also reach him by email at seiler@beckmasten.net Sincerely, Victoria Gilliland vgilliland@beckmasten.net

January 08, 2021

I had a good experience at Beck & Masten GMC South. The service was good and the employees were friendly. However, the finance piece was a bit lengthy. Had to wait too long to see someone. More

by mariadenisechurch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Camilo (Sales), Ashley (Internet Sales), Ky (Finance)
Jan 11, 2021 -

Beck & Masten Buick GMC South responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 08, 2021

Its the better in Houston Area... excellent service...Fast and good work. Customer service is very helpful and friendly. Appreciate the help with my Gmc truck. More

by jaimedeleonm78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
Jan 11, 2021 -

Beck & Masten Buick GMC South responded

Jaime, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 08, 2021

Took my SUV Friday by noon and didn't get my car back until Tuesday late afternoon. The customer service was not good at all. They didn't want to check my brakes even though that's the reason I went in. More

by Mr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
The service personnel dealt with are not listed
January 07, 2021

Great experience so far and communication was on point not overwhelming. I enjoyed the whole thing and Richard wrapped it up quickly for me, very professional! More

by LAMONTADAMS89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard wohl
Jan 11, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 07, 2021

Being doing business with Becken Masten for years . customer service always excellent service . Always very clean . excellent atmosphere . As soon as you drive up some one is always there to greet you More

by eflores719
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oil change representative Ilaza excellent service , Rosie Hernandez, Jamie Ward, Manny Escalon
Jan 11, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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