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Beck & Masten Buick GMC South

Houston, TX

4.6
2,851 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,851 reviews

January 12, 2021

Good customer service and excellent friendliness , good price, quality work, excellent respect, good sale dept, good experience, good finance dept, good service dept, good quality More

by JUANV.TAMSERVICES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson Torres
Jan 14, 2021 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 12, 2021

It is in good location quick service just wish they were able to add air when they saw it under while truck was in service and wish they would fix speaker in the back since it is a Denali. No one came out t More

by Darce23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Escalon
Jan 15, 2021 -

Beck & Masten Buick GMC South responded

Hello and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 12, 2021

My advisor was very helpful, wonderful customer service. She did her walk around with me. She presented all extra maintenance I needed. Will definitely bring me car back to her More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Jan 15, 2021 -

Beck & Masten Buick GMC South responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Beck & Masten Buick GMC South, we value our customers and we look forward to seeing you on your next visit. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 12, 2021

Mr. Broughton was and has been the best sales person that I have ever dealt with in 60 years of buying vehicles. Mr. Broughton treated me honest, fair, respectful and represented Mr. Anthony Morelli "The New More

by WAD_45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monty Broughton
Jan 14, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 11, 2021

Too many customers where not social distancing could open doors without customers standing in the way very uncomfortable with covid-19 being out there should not schedule that many people at a time are here More

by SHELIADOBSON57
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jamie Ward
Jan 13, 2021 -

Beck & Masten Buick GMC South responded

Your feedback has been forwarded on to our team and we are currently looking into this matter.

January 11, 2021

I called Beck and Masten Monday. Jenny Andaur (Salesperson) along with the finance department got me approved with the best deal possible within minutes. I drove from Mississippi to Texas the nex More

by Jcoach2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Andaur
Jan 14, 2021 -

Beck & Masten Buick GMC South responded

Thank you for writing this fantastic review and for giving us such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 11, 2021

Even though COVID-19, I received a good service . The computer were down but they make sure I receive the price as soon as possible More

by ISABELLEBRAULT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will hill
Jan 14, 2021 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 11, 2021

Today was my second bad experience with this dealership service department. My appointment was at 3: 00 and I just left with no results Rose More

by discojoe615
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
January 10, 2021

Love the dealership. Have bought at least 4 vehicles. Service needs a little work though. It came in for a wobble. They gave me an estimate but trouble is the severely scratched up one of the rims More

by tpcomer1975
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gina ?
Jan 13, 2021 -

Beck & Masten Buick GMC South responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 10, 2021

Sales rep was friendly and worked with us. I feel like we could’ve negotiated the price a little better, but it was within our budget. More

by THEHAPPYLALS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willie
Jan 13, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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