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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.5
2,806 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,806 reviews

March 10, 2021

Rosie is a great service advisor. She keep you in the loop as my truck was getting worked on. Fast service parts was on hand More

by DSHOOKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2021 -

Beck & Masten Buick GMC South responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Rosie does for Beck & Masten Buick GMC South and our customers. Hope to see you again soon! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 10, 2021

Took two weeks to get parts to repair a 2020 Truck - steering gear failure - I believe GM is aware of steering issues and should have parts readily available or provide a loaner vehicle More

by Bill P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gaby Cano
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2021 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us, Bill. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 10, 2021

Frany was excellent, very professional and kept me up to date and managed expectations. She was very professional and a great asset for your dealership. More

by colex701
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2021 -

Beck & Masten Buick GMC South responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 10, 2021

Very nice people to work with!! Will be going back again. Wish they had a hand wash car wash. Thank you for all of your help. More

by bobkatwindsor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elyza Sanchez
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Mar 12, 2021 -

Beck & Masten Buick GMC South responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 09, 2021

The ladies were fantastic! Very polite and professional! They where on top of everything! Only thing please text back ASAP and not next day thanks More

by MICHAELDUQUE88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 09, 2021

Friendly and fast got what I wanted in and out thank you will be back again thanks to Toby = fleet and Isaac in finance great job thanks again More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toby Ohnesorge
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Mar 11, 2021 -

Beck & Masten Buick GMC South responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 09, 2021

Great outstanding service! Edwin Chavez was very helpful, polite and direct. He had us in and out and we are beyond satisfied. I will recommend him to everyone. More

by Selindapena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Chavez
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Mar 11, 2021 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write this review. We are pleased to hear that Edwin was able to provide an efficient and overall positive experience. Please come see us for any future needs. We hope to be of service to you again in the future. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 09, 2021

Miss Rosie she is very nice thanks miss Rosie for all you help and be to friendly with all people I happy for you help More

by Supereusebio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 11, 2021 -

Beck & Masten Buick GMC South responded

Hi and thanks for the great feedback! We're very happy that Rosie was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 09, 2021

Horrible customer service , no one returns calls. No one could answer a simple question. I wanted my remote start installed since before the New Year. I hope to never have to go back. You need to have a zer More

by MELISSA1771
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gaby Cano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren, Shannon Eiler
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Mar 16, 2021 -

Beck & Masten Buick GMC South responded

Melissa, we want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 09, 2021

Excellent sell personal. Anthony & Jason were very helpful & kind. Had the Denali clean & ready to drive off. A very speedy transition from trade in to new More

by Lyndap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Qureshi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Beck
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Mar 11, 2021 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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