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Beck & Masten Buick GMC South

Houston, TX

4.6
2,836 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,836 reviews

March 25, 2021

Came in thinking I wasn’t gonna get approved and Jose Cuellar helped in proving me wrong and getting me into my 2017 Yukon Denali.🙌 More

by GARCIA_07_07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Garland
Mar 26, 2021 -

Beck & Masten Buick GMC South responded

I am happy we were able to work with you to get you into the vehicle of your dreams. Please don't hesitate to reach out to us for any future needs! Thanks again. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 25, 2021

Wonderful sales personnel (Jason Ruppert). They are professional and their customer services is top-notch. I won't go anywhere else to purchase a vehicle. My parents and I have each purchased two vehi More

by KDMac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Beck, Rosie Hernandez, Shannon Eiler
Mar 26, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your kind words about your experience at Beck & Masten Buick GMC South! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything – be it sales or service! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 24, 2021

This dealership has been my preferred dealership for the last seven years. First , the buying experience was excellent. The service department, by far the best. More

by JTURRUBI
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elyza Sanchez
Mar 26, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 24, 2021

Always very attentive when I arrive at my scedualed time, my service person is most helpful. Store is clean and welcoming, friendly staff thru out More

by HARRIS516
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elyza Sanchez
Mar 26, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 24, 2021

Lost one of the lock lugs while doing rotation on tires , then made me come to pick them up & waited an hour to tell me they ordered the wrong ones , I am still currently waiting to get them back. More

by ERASTOELIZALDE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Nora
Mar 25, 2021 -

Beck & Masten Buick GMC South responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 23, 2021

Everyone from sales to finance here at this dealership is very professional and courteous, also very detailed.Irma Rogers made the whole process very easy in a timely manner. More

by jackie_d_butler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irma Rogers, Mohammed Qureshi, Nora Torres
Mar 26, 2021 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write this review, Jackie. We are pleased to hear that Irma was able to provide an efficient and overall positive experience. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 23, 2021

There was an issue with my car but the staff worked to have it resolved as quickly as possible. I appreciate the hard work and effort in making things right. More

by teresadgonzales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David, Elyza Sanchez
Mar 26, 2021 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write this review, Teresa. Our highest priority is satisfying our guests and we are delighted to know that our team made sure the issue with your car was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 22, 2021

A Wonderful experience! Sales Manager Frank Nolan and our sales rep Jason, took excellent care of us and helped us purchase our new 2021 Terrain! More

by KAYFTOWNSEND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nolan
Mar 24, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 22, 2021

It was awesome working with ivan vega on purchasing my new 2021 gmc sierra. My experience was really good. Staff provided excellent service. Highly recommend ! More

by s.arturo18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Vega
Mar 24, 2021 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 21, 2021

My family and I were treated with respect since the moment we got there and everybody did everything they could to get us a great deal. More

by RANDVILL.87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharlene and the sales manager
Mar 23, 2021 -

Beck & Masten Buick GMC South responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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