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Beck & Masten Buick GMC South

Houston, TX

4.6
2,836 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,836 reviews

March 30, 2021

The service was very good, sales person was friendly and helpful, we appreciate her speaking Spanish to us. Finance person was professional, overall very good service. More

by celiasmorales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 28, 2021

Always good service. Always friendly. Will always bring my car to them and have to bring my little dog Pepper in, when I come in. More

by ecole1951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez, Manny Escalon, Gaby Cano
Mar 30, 2021 -

Beck & Masten Buick GMC South responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 28, 2021

Passing through decided to stop just to look around but we ended up talking to a very nice sales woman name Charlene very professional so we ended up buying a 2021 GMC Sierra. Great place to purchase a veh More

by ESMERDELEON.ED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlene Rocket
Mar 30, 2021 -

Beck & Masten Buick GMC South responded

Thanks for this marvelous review and congratulations on your new car! We are so pleased that Charlene was able to provide you with such exceptional service. Enjoy your new 2021 GMC Sierra! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 28, 2021

I really appreciate the way I was treated . The sales staff went above and beyond to help me buy my truck . Finance department made sure I understood the paperwork. I would recommend Beck and Masten sout More

by Jarrett Silvey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Beck & Masten Buick GMC South responded

Jarrett, thank you for writing this fantastic review and for giving us such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 26, 2021

My visit started very bad then this lady that works there her name Sharlene was a god send . I was ready to walk out until her came . The lady in fro t was very rude . Than the salesman came and he qas just More

by SWEETPEAQ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony Morelli
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sharlene don’t no her last name , Shannon Eiler
Mar 29, 2021 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 26, 2021

Ada Pasasin was the sales person that helped us. She was fantastic!! She made the process of finding and purchasing our new vehicle as pleasant and easy as it could possibly have been. We found a vehicle w More

by jobewalker0313
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Beck & Masten Buick GMC South responded

Congratulations on your new vehicle, Jobe. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Ada was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 26, 2021

Jennifer Pasasin was great to work with. In and out in less than three hours. Price was good. Finance dept. quick and very, very easy. More

by TEXAS.CHAMPS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Pasasin, Orlando Pasasin
Mar 29, 2021 -

Beck & Masten Buick GMC South responded

Thank you for this review. We really appreciate you leaving us your input. We are very pleased to hear that Jennifer could make your car shopping experience so pleasurable and stress free. We are glad to hear you are loving your new car. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 26, 2021

They made my car buying experience easy. I highly recommend the dealer to everyone, the staffs are friendly and helpful. I’ll be returning in the future for another vehicle purchase. And Jose Luis wa More

by MOISESM_84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Luis cuellar
Mar 29, 2021 -

Beck & Masten Buick GMC South responded

We love hearing about customers that have a terrific experience at our dealership, Moises! We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 26, 2021

Terrible service. Didn’t call when it was finished. When I picked up my truck, it said low on fluid because they forgot to fill it. Called back next day because of concerns and no one has returned call. More

by Kfisher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gaby Cano
Mar 29, 2021 -

Beck & Masten Buick GMC South responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 26, 2021

Very disappointed with the service department operation. Very disappointed with the service department operation. Wait time let me have plenty of time to observe. My writer seem to be more interested in se More

by XMajor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
Mar 29, 2021 -

Beck & Masten Buick GMC South responded

Thank you for your feedback. Our customers are our top priority, and it appears that your recent experience with our staff does not reflect that. Please don't hesitate to contact me so that we can discuss this issue in greater depth. We hope to hear from you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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