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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,836 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,836 reviews

October 04, 2024

Once again unhappy about service, not the oil change. Phone service and customer service was horrible More

by 6631harleybear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
William
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Oct 10, 2024 -

Beck & Masten Buick GMC South responded

6631harleybear, I’m sorry for the inconvenience you faced regarding the lack of communication from our service team. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database with the name provided in your review, so I would greatly appreciate it if you could get in touch with me at DFuimaono@Group1Auto.com. Your cooperation will help us resolve this issue promptly. Thank you, Dee Fuimaono Service Manager

October 04, 2024

Rosie is the best service representative one could ask for! She is knowledgeable and professional! More

by lesleyrozo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
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Oct 12, 2024 -

Beck & Masten Buick GMC South responded

Hello, we're happy you found Rosie to be so supportive during your experience here at Beck & Masten Buick GMC South. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 04, 2024

Service advisor was very professional, kept me updated on my truck status. Response on service was prompt and very thorough, I was very pleased . I recommend your dealership. More

by Rswa1956@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
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Oct 12, 2024 -

Beck & Masten Buick GMC South responded

Hi, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC South. Thanks for the recommendation, and have an amazing day!

October 02, 2024

Very friendly and professional group. From the initial greeting to financing. My total experience was pleasant. More

by LaTricia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Joya, Jazmin Sandoval, Earl Alphonse
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Oct 05, 2024 -

Beck & Masten Buick GMC South responded

Hi Latricia, your wonderful feedback and rating mean a lot to us. Please let us know if there is anything else we can do for you; we are more than happy to help!

October 01, 2024

If you’re in need of a used or new vehicle please ask for Ada Pasasin. She is very helpful & knowledgable. More

by Hlerma
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mohammed Qureshi, Orlando Pasasin
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Oct 04, 2024 -

Beck & Masten Buick GMC South responded

Hi, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC South. We hope you have a great day!

September 30, 2024

Ada was exceptional assisting with the purchase of my 2025 GMC Denali HD Ultimate. Her professionalism, timely and effective communication were top notch. More

by Edward
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2024 -

Beck & Masten Buick GMC South responded

Hi Edward, thanks for your praise and kind comments about Ada. We are always more than happy to assist you if anything else comes up. Take care!

September 30, 2024

I bought mini vehicles from them and they are the best in the business they always have the vehicle you’re looking for Ena is always been the best at Selling me a vehicle More

by b.carpenter55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ena Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2024 -

Beck & Masten Buick GMC South responded

Hi, thanks for your praise and kind comments about Ena. We hope you have a great day!

September 30, 2024

By far, the Worst experience I’ve had with a service department. Goes to show not only the leadership lacks communication and customer service;, but the service department follows suit. Rosie Hernandez More

by alexlacy76
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
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Oct 05, 2024 -

Beck & Masten Buick GMC South responded

alexlacy76, I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due to your recent service with us. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Hannah Wilson Service Manager hannahwilson@Group1Auto.com

September 30, 2024

Exceptional… The knowledge of Lizz Castillo on the availability and interest in helping me with my needs was fantastic. Finance department was quick and on point. Truly recommend More

by Royser90
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lizz Castillo
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Oct 05, 2024 -

Beck & Masten Buick GMC South responded

Hi, thanks for your praise and kind comments about Lizz and team. We are always more than happy to assist you if anything else comes up. Take care!

September 27, 2024

Best dealership in Houston Texas for best deals and service. I recommend Beck and Masten to my friends and family. More

by Mike
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sarah Buffington
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Sep 30, 2024 -

Beck & Masten Buick GMC South responded

Hi Mike, thank you for your kind review; we are happy to pass along your comments to Beck and Masten here at Beck & Masten Buick GMC South! Feel free to reach out to us if you need anything. Have a wonderful day.

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