Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
426 Reviews of Beck & Masten Buick GMC - Service Center
Sort by
May 01, 2018
Do not get service done here. I brought my vehicle in for warranty service repairs, i was told 2 days to repair. The vehicle was there for 6 days with no phone call. When i went to I brought my vehicle in for warranty service repairs, i was told 2 days to repair. The vehicle was there for 6 days with no phone call. When i went to pick up the vehicle 2 of the repairs were not done. I also found a new scratch on it that someone poorly tried to repair. When i asked about the scratch they denied it happening there, i showed pictures of the vehicle to the manager the day i dropped it off with no scratch, i was then talked to rudely, and told i was being denied service, and to take it to another dealership to be finished. More
by CHIP
Employees Worked With
Erik Ochs
April 26, 2018
Service repair Brought my 2014 SRX in for repair of strut on rear lift door. Parts were ordered and repair made the next day after notification of receipt of needed Brought my 2014 SRX in for repair of strut on rear lift door. Parts were ordered and repair made the next day after notification of receipt of needed part. I reported late in the day and was told service personnel had gone. Service Tech, Erik Ochs installed the strut himself. Not only did Mr. Ochs display a high degree of professionalism, he had my car washed for me. Having worked with the public for 40+ years, it is refreshing to encounter a real pro like Mr. Ochs and his employer, Beck and Masten More
by Carmen
Employees Worked With
Erik Ochs
April 04, 2018
Great service department Your service department is so friendly. Very knowledgeable about our truck and the care it needs. In one year we Weill see John Pendergraff with ou Your service department is so friendly. Very knowledgeable about our truck and the care it needs. In one year we Weill see John Pendergraff with our trade in and the purchase of a vehicle. More
by LGR1941
Employees Worked With
I take, was great. Friendly, knowledge and helpful with outrage decision regarding service.
March 28, 2018
My experience I would highly recommend Beck and Masten GMC service department especially ERIK he is wonderful I have been working with him for a year or year and a I would highly recommend Beck and Masten GMC service department especially ERIK he is wonderful I have been working with him for a year or year and a half he has always taken care of me always been polite courteous very very helpful. They have excellent service I have always been in and out very quickly More
by Debbie Johns
Employees Worked With
Erik Ochs
March 26, 2018
Windshield replacement I recently used Tamok’s Auto Glass to replace my windshield on my 2015 GMC Canyon SLT 4x4. Mike did an excellent job and I would use his services agai I recently used Tamok’s Auto Glass to replace my windshield on my 2015 GMC Canyon SLT 4x4. Mike did an excellent job and I would use his services again. More
by David
Employees Worked With
Erik Ochs
March 25, 2018
Great Service I was greeted immediately. Dropped off my car for oil change. Told them the time I was coming back and received a call before that. I was greeted immediately. Dropped off my car for oil change. Told them the time I was coming back and received a call before that. More
by E. Loureiro
Employees Worked With
Joe Hughes
March 21, 2018
Great service! Allen is always friendly and helpful in my service visits. My kids enjoy the kid zone while we wait and the staff is efficient in getting my car in an Allen is always friendly and helpful in my service visits. My kids enjoy the kid zone while we wait and the staff is efficient in getting my car in and out! More
by Ashbuch2018
Employees Worked With
Allen Poehl
March 14, 2018
Incompetent is an understatement This is my second trip today at this dealership. I purchased a vehicle in July 2017, with an extended warranty, as well as the advantage customer mai This is my second trip today at this dealership. I purchased a vehicle in July 2017, with an extended warranty, as well as the advantage customer maintenance plan that covers free oil changes. When I arrived for my scheduled appointment this morning, I was told my information was not in the system so I'd have to pay out of pocket for my oil change--mind you, I brought my vehicle in for an oil change in November, 2017 (was told the same thing then) and this "little mistake" was supposed to be notated and corrected then. After calling around in the finance department to contact the finance manager I purchased the agreement with (Enrique), I was told he wasn't in, and no one else could "find" the legal documents I signed with Enrique. I ended up speaking to Ceaser in the finance department, who proudly boasted about being a 15 year veteran, but couldn't assist me because he had no idea where the paperwork was housed. Needless to say, I had to drive back home, retrieve my documents, and drive back to the dealership to show them the documents they can't seem to find. They certainly didn't have any difficulty "finding" and "cashing" the check I wrote for the advantage plan, nor did they have difficulty receiving my down payment for the extended warranty I purchased with them. I have been immensely inconvenienced and frustrated and to add insult to injury, Steve Sherman, the Asst. Service Manager, stated, "I don't have a way to right this wrong." I will be lodging a formal complaint for the dealership's incompetence. More
by KPorter
Employees Worked With
Enrique Landaverde, Steve Sherman, Cesar Morin
March 13, 2018
Customer Feedback Outstanding customer service by Itaty. Professional, courteous, and responsible. Informed the cutomer prior to authorizing work license plate light b Outstanding customer service by Itaty. Professional, courteous, and responsible. Informed the cutomer prior to authorizing work license plate light bulb out. Very good about that. Keep up the good work. More
by Rey1
Employees Worked With
Itaty and Joe Hughes
March 09, 2018
Service overall was great, I was given a loaner while my truck had work done. The shuttle drivers were also really friendly. I’ve always taken my truck there overall was great, I was given a loaner while my truck had work done. The shuttle drivers were also really friendly. I’ve always taken my truck there and will continue to. More
by Lilly28
Employees Worked With
Naz
