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464 Reviews of Beck & Masten Buick GMC - Service Center
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November 16, 2023
We purchased extended warranty for the Cadillac Escalade 2020 when we bought the car in july that we canceled within 30days of purchase. We went to the dealer in person to cancel and were told to cancel onl 2020 when we bought the car in july that we canceled within 30days of purchase. We went to the dealer in person to cancel and were told to cancel online within their office to a website they provided. We left assuming everything was in order and waited for the refund. We checked in 30days as was instructed and still no refund. We called back and were told this was dealt with by group one auto and was given a number to call. Group one auto are the worst to deal with no one called you back and they just ask you to leave a message online and someone will get back to you. When someone did get back she checked and said the policy was never canceled. She then assisted us and said the policy was now cancelled this was on Sep 13th and that the refund would be returned back to the dealership to issue to the lender within 30days. We are now mid November still no refund!! We try to call group one auto we can’t get anyone all you get is an online page you leave a message they give you a ticket and no one ever responds, or if they do it’s to give you a ticket number and we have several of these. I have used beck and masten before to purchase a vehicle but Never again! This is the worst service ever and am very dissatisfied and very unhappy about all of this. My husband and I are now considering legal action to help us resolve this matter we’ve tried to reach out to them on so many occasions to no avail. To everyone out there Don’t buy extended warranty with them and then try to cancel you will encounter this same issue. More
by tsitsichind98
Employees Worked With
Andrew
November 06, 2023
I purchased a 2022 GMC 3500 dually, every service i ask them to relearn tire position after rotation, it has never been done. I made a service appointment for Monday and explained that i wanted a oil chan them to relearn tire position after rotation, it has never been done. I made a service appointment for Monday and explained that i wanted a oil change, washer not working, program keyless entry, rotate tire valves 180 opposite, fill tires to 65lbs and relearn tire position I took off work and they said i will have to leave truck one to 3 days i said ok i will need a loaner they said they have none but was willing to get me a rental, but i would have to come back tomorrow to pick it up. I did not want to take another day off work so i told them to do the oil change and tires and i would make another appointment for next Monday to complete the rest. The following Monday i brought the truck back and stated the work to be completed, program keyless entry, repair washer not working, turn valve stems opposite, air tires to 65lbs relearn tire position and picked up a rental, Thursday i received a text that they have ordered spray nozzles and stated tires have been rotated valve stems. Saturday another text the spray nozzles came in and installed keyless entry, vehicle is ready for pickup. I arrived after lunch payed for keyless program (as agreed) and waited 30 minutes for them to bring truck around. The service adviser noticed the valve stems were not rotated and wanted to bring the truck back in i said no, they already had the truck 6 days. When i arrived home i looked at my bill they charged me for rotating valve stems (that was not done) that they should have done when they were off the truck during rotation. Relearn and air pressure were not completed This has me wondering did they even complete the oil change? More
by Crazy D
Employees Worked With
Justin Uriarte was doing his job
June 14, 2023
Could not get anyone to call me back for a simple windshield issue that I bought supplemental insurance for. After purchasing more than 10 vehicles in the last 8 years, I will take my business somewh windshield issue that I bought supplemental insurance for. After purchasing more than 10 vehicles in the last 8 years, I will take my business somewhere else. Professionalism doesn’t stop after sales More
by Randy.walls5
Employees Worked With
Finance will not answer or return a call, Georgia Aplon, Georgia Aplon
May 11, 2023
Worst car dealership to deal with. We bought a Hyundai Veloster from this location. Within having it 3 days we called them and said the car had some strange noise. We took it in abo We bought a Hyundai Veloster from this location. Within having it 3 days we called them and said the car had some strange noise. We took it in about 2 days later to have them do a diagnostic and they told us the Fly wheel was bad and it was under Hyundai warranty. We then took it to Hyundai to have it service, we had to wait almost a week to schedule and appointment and another 4-5 days for hyundai diagoise it. The transmission and flywheel was bad and needed replacement. The car was NOT under warranty and wanted $7400 to repair. After trying to call Beck and Masten for the whole day and not able to get in touch with any of the Manager. I decided to drive in and talk to them about the situation. They said they can do a swap. Which in my mind I was thinking I would get the amount I paid for the Veloster, $17,500 back and apply to the new car. Well this was not the case. they did a trade in and only gave us 14,500 for the car. I had to negotiate and they ended up giving us $15,000 for the car. They gave us no deal toward the new car and we paid pretty much full price. After waiting around their financial office for 2 hours to get service because they just upgraded their system due to being bought by a new company. It was just us in the building waiting for them to figure things out. To sum it up, we had a car for 5 days. lost $2500 because THEY SOLD US A BAD CAR. Instead of trying to make it right and giving us a decent deal on a new one. We had no choice but to pay full price on the new one. Our saleman Aaron Jones was very good but there are limitation on what he can do without his manager approval. The manager not wanting to make things right really left us salty in this whole situation. This whole situation Bernardo Melendez (manager) never even try to talk to us or make things right. I had to call his office about 20 times to even talk to him. More
by Luann
Employees Worked With
Georgia Aplon, Georgia Aplon
May 03, 2023
The service writer Rodrigo needs training in customer service. I have been taking my vehicle at this location since 2011, and up to last month my expectations were exceeded. Rodrigo greeted me with a not service. I have been taking my vehicle at this location since 2011, and up to last month my expectations were exceeded. Rodrigo greeted me with a not caring attitude and informed me of incorrect information about my vehicle. I will be coming back for services, but do not deal with Rodrigo. More
by Francisco Vasquez
Employees Worked With
Rodrigo
December 20, 2022
Bad service could not fix my car and still in the shop they said can not find anything wrong with it Has been going to shop for more than 7 months for the same problem they said can not find anything wrong with it Has been going to shop for more than 7 months for the same problem More
by Atiya.jamal
Employees Worked With
Lee
December 20, 2022
my car has had visited the service back and forth for 8 months and still did not get fixed. The engine light with engine power reduced and still showing the same thing. The manager kept saying could not 8 months and still did not get fixed. The engine light with engine power reduced and still showing the same thing. The manager kept saying could not find anything More
by Atiya.jamal
Employees Worked With
Lee the service department director
