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372 Reviews of Beck & Masten Buick GMC - Service Center
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January 23, 2018
Thorough and efficient The service was excellent! The staff was friendly and helpful. My car was ready faster than expected. I recommend Beck and Masten for quality service! The service was excellent! The staff was friendly and helpful. My car was ready faster than expected. I recommend Beck and Masten for quality service! More
by Karen
Employees Worked With
Zach
January 09, 2018
Excellent service in the service department Joe Hughes demonstrated his skill in customer service during my visit, when I arrived Joe checked my vehicle and had a good understanding of what my v Joe Hughes demonstrated his skill in customer service during my visit, when I arrived Joe checked my vehicle and had a good understanding of what my vehicle needed I was very impressed with his ability to diagnose my issue. My vehicle was repaired the same day which is unbelievable service that was very helpful and saved me money on a rental vehicle. Excellent service on my vehicle how refreshing Thanks again Joe. More
by Les123
Employees Worked With
Joe Hughes
January 08, 2018
Great service from Steve! Beck and Masten has been selling and servicing our family for over 25 years. I trust them with all of my family members autos and have even switched Beck and Masten has been selling and servicing our family for over 25 years. I trust them with all of my family members autos and have even switched a Ford customer to GMC! Great Dealership! More
by Will
Employees Worked With
Steve Sherman
December 29, 2017
excellent service dept Vinnie runs an excellent service dept. They are always helpful, knowledgeable, and willing to go the extra mile for their customers.I recommend them h Vinnie runs an excellent service dept. They are always helpful, knowledgeable, and willing to go the extra mile for their customers.I recommend them highly! More
by ChampionBuyer
Employees Worked With
Vennie Trevino
December 20, 2017
Excellent service and determined to fix the issue! I had an intermittent noise coming from rear of car when AC was on and at idle or parked. Erik Ochs (service rep) and Curtis Hofheinz (master technic I had an intermittent noise coming from rear of car when AC was on and at idle or parked. Erik Ochs (service rep) and Curtis Hofheinz (master technician) were determined to find it even though it was difficult since it only occurred occasionally. they were both patient and tested my Denali for a few days until they found the cause and were able to locate. thankfully, the noise is gone and really do not believe that there are 2 other guys that would have found been so thorough and patient. thanks for effort, Erik and Curtis More
by fsfuse
Employees Worked With
Curtis Hofheinz, Erik Ochs
December 18, 2017
Best service for over 8 years Professional, courteous, honest and dependable. Will not take my Sierra anywhere else. If you need hmm service, this is the place to go. Thanks guy Professional, courteous, honest and dependable. Will not take my Sierra anywhere else. If you need hmm service, this is the place to go. Thanks guys! More
by Mlp
Employees Worked With
Erik Ochs
December 09, 2017
Great Service! Joe was extremely helpful! Everything was was great from start to finish. The free carwash is a nice touch every time you bring your vehicle in for s Joe was extremely helpful! Everything was was great from start to finish. The free carwash is a nice touch every time you bring your vehicle in for service. More
by BSky
Employees Worked With
Joe Hughes
December 05, 2017
Frustrated and less than honest Erik Ochs was my service consultant on both trips. The first trip 8/14/17. I had a vibration while driving 70 after 5 days, I got it back and there wa Erik Ochs was my service consultant on both trips. The first trip 8/14/17. I had a vibration while driving 70 after 5 days, I got it back and there was STILL a vibration while driving 70. When i went to pick it up, the air pressure sensor had not been reset. When it was reset, the tires were as follow 25LF, 55 RF, 32 LR and 59RR. We corrected this before I left but after 5 days you would think everything should be correct. I took it back in on 10/13/17. I told Erik that not only did it still have a vibration, but the transmission was popping/clanking sometimes while slowing down. After 5 days, the vibration is ALMOST fixed, all they did was balance it, and the transmission is still popping. When I call on the following Thursday to find out what is going on, I was told that it would be ready. I asked him what the heck was wrong, and he replied that they had to do a bigtime "road force balance". I said so it took you a week to balance my tires? He was rude and his exact comment was - 'Hey, I got it fixed'. Anyway, that has been my experience with Beck and Masten Service. The rental car person was awesome.. The communication lousy, the promptness lousy and the service coordinator lousy...........update 12/5/17 A customer service manager called me to discuss the problems I had at this dealership service department. After a day of investigating, he called back and suggested that I take the vehicle elsewhere. I am glad I did. I took my vehicle to Weisner GMC/Buick in Conroe. Pam took care of my me. The vibration was solved by replacing three tires that were out of GMC specs. Furthermore, I had someone break in my vehicle snapping the lock out of the driver side door. I had asked Eric to replace the lock. He told me that it could not be done and a new door skin was required since since the area around the lock had been used to pry out the lock and was slightly dented. He quoted me $2,200 to fix this. Pam at Weisner fixed the whole thing for $475 - no new door skin and paint job needed. The Beck and Masten service department and especially Eric Ochs are a bunch of incompetent shysters - stay away from them! I would highly recommend taking your vehicle to Weisner GMC/Buick. More
by Scott Wright
Employees Worked With
Erik Ochs
December 04, 2017
Outstanding service department Drove in, Eric took my information walked me to the waiting room had coffee and donut and before I knew it car was ready and washed. Drove in, Eric took my information walked me to the waiting room had coffee and donut and before I knew it car was ready and washed. More
by Navarrete, Robert
Employees Worked With
Erik Ochs, John Gerges
November 26, 2017
Thank you GMC Cypress My service was fast and easy. Everyone there has always been nice and helpful. Thank you Naz for your friendly, professional service. I will be going My service was fast and easy. Everyone there has always been nice and helpful. Thank you Naz for your friendly, professional service. I will be going back again for any further service needs I may need. More
by Pam
Employees Worked With
Naz Haq
