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370 Reviews of Beck & Masten Buick GMC - Service Center
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June 14, 2018
Great customer service We Bring all our cars for service here and recommend to everyone. Lee is a great service advisor always has a great attitude and I’m in and out no pro We Bring all our cars for service here and recommend to everyone. Lee is a great service advisor always has a great attitude and I’m in and out no problem. More
by JJ Rojas
Employees Worked With
Lee Velazquez
June 07, 2018
Oil change & wipers I came in this afternoon to get a routine oil change and wipers replace. Understanding that the wait can somewhat be lengthy I waited patiently. When I came in this afternoon to get a routine oil change and wipers replace. Understanding that the wait can somewhat be lengthy I waited patiently. When I came upon taking care of the charges I noticed that the wipers hadn’t been replaced. Not wanting to wait another lengthy time frame, Melissa Solis then assured me it would be a priority to get it replaced and to compensate me for the confusion she gave me a complementary oil service for my next visit. The fact that Melissa wasn’t the one who initially assisted me but took time in comforting and assuring me that every will be done proptly. It’s great customer service such as Melissa’s that binds and builds great repore amongst the GMC community and customers. More
by Gabriel.Rios_GMC
Employees Worked With
Melissa Solis
May 15, 2018
Experience You can not ask for a better staff! They are always friendly, helpful and caring. Will go the extra mile to help their customers. Will continue to go You can not ask for a better staff! They are always friendly, helpful and caring. Will go the extra mile to help their customers. Will continue to go there for all my vehicular needs. Also, Dee is the best! 😉 More
by S. Menefee
Employees Worked With
Dee
May 13, 2018
JoeB Response to May 10’s Service Issue with computer message on system of wife’s Malibu. Issue discovered and new assemble ordered to correct issue. Shuttle cab service was excellent Issue with computer message on system of wife’s Malibu. Issue discovered and new assemble ordered to correct issue. Shuttle cab service was excellent with a very interesting operator. More
by JoeB
Employees Worked With
Steve Sherman
May 01, 2018
Do not get service done here. I brought my vehicle in for warranty service repairs, i was told 2 days to repair. The vehicle was there for 6 days with no phone call. When i went to I brought my vehicle in for warranty service repairs, i was told 2 days to repair. The vehicle was there for 6 days with no phone call. When i went to pick up the vehicle 2 of the repairs were not done. I also found a new scratch on it that someone poorly tried to repair. When i asked about the scratch they denied it happening there, i showed pictures of the vehicle to the manager the day i dropped it off with no scratch, i was then talked to rudely, and told i was being denied service, and to take it to another dealership to be finished. More
by CHIP
Employees Worked With
Erik Ochs
April 26, 2018
Service repair Brought my 2014 SRX in for repair of strut on rear lift door. Parts were ordered and repair made the next day after notification of receipt of needed Brought my 2014 SRX in for repair of strut on rear lift door. Parts were ordered and repair made the next day after notification of receipt of needed part. I reported late in the day and was told service personnel had gone. Service Tech, Erik Ochs installed the strut himself. Not only did Mr. Ochs display a high degree of professionalism, he had my car washed for me. Having worked with the public for 40+ years, it is refreshing to encounter a real pro like Mr. Ochs and his employer, Beck and Masten More
by Carmen
Employees Worked With
Erik Ochs
April 04, 2018
Great service department Your service department is so friendly. Very knowledgeable about our truck and the care it needs. In one year we Weill see John Pendergraff with ou Your service department is so friendly. Very knowledgeable about our truck and the care it needs. In one year we Weill see John Pendergraff with our trade in and the purchase of a vehicle. More
by LGR1941
Employees Worked With
I take, was great. Friendly, knowledge and helpful with outrage decision regarding service.
March 28, 2018
My experience I would highly recommend Beck and Masten GMC service department especially ERIK he is wonderful I have been working with him for a year or year and a I would highly recommend Beck and Masten GMC service department especially ERIK he is wonderful I have been working with him for a year or year and a half he has always taken care of me always been polite courteous very very helpful. They have excellent service I have always been in and out very quickly More
by Debbie Johns
Employees Worked With
Erik Ochs
March 26, 2018
Windshield replacement I recently used Tamok’s Auto Glass to replace my windshield on my 2015 GMC Canyon SLT 4x4. Mike did an excellent job and I would use his services agai I recently used Tamok’s Auto Glass to replace my windshield on my 2015 GMC Canyon SLT 4x4. Mike did an excellent job and I would use his services again. More
by David
Employees Worked With
Erik Ochs
March 25, 2018
Great Service I was greeted immediately. Dropped off my car for oil change. Told them the time I was coming back and received a call before that. I was greeted immediately. Dropped off my car for oil change. Told them the time I was coming back and received a call before that. More
by E. Loureiro
Employees Worked With
Joe Hughes
