Beck & Masten Buick GMC - Service Center

Great communication and quick service. Karla was fantastic and easy and a pleasure to work with Karla was fantastic and easy and a pleasure to work with More

Customer service gets worse everytime I come for service. For my oil changes, they left trash in my car. Next time I asked for a reminder sticker and they threw it on there with a random number. If I would h For my oil changes, they left trash in my car. Next time I asked for a reminder sticker and they threw it on there with a random number. If I would have came back when that sticker said, my engine would've been in trouble. This last time, oil change was about 65 to 69 dollars. With "Tax" the guy told me 85 to 89 dollars ! I said that's some tax ! He said yup. I looked for a qpon and he didn't want to do it. He said Mr. Avila had to handle it. I said ok. Then the young man said, You really gonna wait for $25 ? I said uh yeah. 😐 After 10mins. He said come here. And took it off. I looked at my receipt and it was 57.42 ???? I just left. I told him myself that customer service was getting worse. He said Whaatt??? I said I won't be back. And he said it again. More

Keandre was very helpful with my service appointment. The facility is always clean and the folks that work there are always very nice! Kuddos to the leadership team The facility is always clean and the folks that work there are always very nice! Kuddos to the leadership team More

Went for an oil change and other services and Syquioa went above and beyond to help me went above and beyond to help me More

Great dealership to buy your new truck they will work with you to get your business with you to get your business More

My advisor’s name was not on ticket, so he got no updates. On day 3 I finally called and was told car was ready. Car came out very dirty, took it back to wash by my request. Left and saw dash stic updates. On day 3 I finally called and was told car was ready. Car came out very dirty, took it back to wash by my request. Left and saw dash sticker not updated, car computer not updated. Called and they suggested I come back. Spent 45 min in waiting room to be told work was in fact actually done, and could leave now that sticker and computer were updated. Advisor walked me to car, motor oil residue and drips were all over driver side door so he went to get a rag. He came back out and I had found 5 other places on doors and windows that motor oil had come from mechanic gloves and leaked across my car doors and windows. He wiped down and I left. That was my experience. More

The service was great. The service lady was great. The time was great. Have a blessed day The service lady was great. The time was great. Have a blessed day More

I’m disappointed with my service I thought my oil pan and cap Was going to be replaced It was patched and cap Was going to be replaced It was patched More

Service advisor was great, had an appointment with them in the am and still 2.5 hours just for an oil change. And when I get the auto back the oil meter was never updated and had oil stains all over my pa in the am and still 2.5 hours just for an oil change. And when I get the auto back the oil meter was never updated and had oil stains all over my panel. The only reason I am going to this dealer is because I have a warranty for so many oil changes. If was not because of this I would use some one else. I have had this discuss with the dealership before, you can sell all the cars you want but if you don’t have a service team to back up the dealership. Then you will never get repeat customers or great referrals. So please get this issue fix More

The bouncing of one person to another to help with service is terrible. My problem up to now has not resolved. service is terrible. My problem up to now has not resolved. More