Beck & Masten Buick GMC - Service Center

Service beyond expectations We expect service to be organized and accurate, we don't expect it to be exceptional and adaptive. Erik Oches, my service rep, redefines the experienc We expect service to be organized and accurate, we don't expect it to be exceptional and adaptive. Erik Oches, my service rep, redefines the experience by anticipating my needs, adjusting his hours to mine - even after hours, and delivering precise, accurate service that constantly exceeds expectations. Mike in sales is also simply amazing and worked incredibly hard to get me an incredibly great deal on my new truck - very happy! More

Great Service Mike and Allen provided excellent service for my recent recall. There even found another issue and provided service for it also! Thank you so much Mike and Allen provided excellent service for my recent recall. There even found another issue and provided service for it also! Thank you so much More

Oil Change Good job! I also got a complimentary car wash. Maegan thanks for always looking out for me. Also thanks to Justin for stepping up to get my paperwork Good job! I also got a complimentary car wash. Maegan thanks for always looking out for me. Also thanks to Justin for stepping up to get my paperwork done while you were assisting another customer. More

Long Standing & Pleased I have dealt with B & M for decades. The Sales Team has consistently been professional, personable, and knowledgeable. This has included the late St I have dealt with B & M for decades. The Sales Team has consistently been professional, personable, and knowledgeable. This has included the late Steve Bench and Enrique but what is the foundation of my long loyalty to B&M is their quality service dept and for me that has long been led by Steve Sherman. Steve's consistent and exemplary service has kept me coming back to B&M for decades. One additional comment of recognition is related to Pete Trammell. Pete's personal assistance has been most appreciated as well. More

Allen was great! Allen was very helpful! He went above and beyond to make my experience a pleasant one. Excellent service and a great price. I will definitely be br Allen was very helpful! He went above and beyond to make my experience a pleasant one. Excellent service and a great price. I will definitely be bringing my car back to B&M! More

Wonderful service received My car was recently in the shop. I took it in and AJ took great care of my vehicle and provided me with a loaner until the problem was fixed. I wanna My car was recently in the shop. I took it in and AJ took great care of my vehicle and provided me with a loaner until the problem was fixed. I wanna thank AJ for being so patient and courteous with me. Will be back. More

Great experience Eddie Tijerina has been my service advisor from day one. He is professional as well as personable. I felt like I was being taken care of by a close Eddie Tijerina has been my service advisor from day one. He is professional as well as personable. I felt like I was being taken care of by a close friend right off the bat. I appreciate it and look forward to doing more business in the future. More

Simply the Best I have been working with Erik on fleet and personal vehicles now for over 15 years and he is without a doubt the best service writer I have ever worke I have been working with Erik on fleet and personal vehicles now for over 15 years and he is without a doubt the best service writer I have ever worked with. He is extremely knowledgeable and takes the time to listen so he can accurately communicate to the service department the problem with the vehicle. We have never had a vehicle that was not fixed correctly the 1st time every time in the years of dealing with Erik! More

Service advisor Lee Velazquez I've been a Beck and Masten customer since 2002. At first the service back then was a little slow. But once Lee became my advisor things improved 100 I've been a Beck and Masten customer since 2002. At first the service back then was a little slow. But once Lee became my advisor things improved 100 %!!! Lee takes care of me and my whole family!! It doesn't matter if it's an oil change or service that is a few days , Lee does an amazing job. He does an excellent job communicating the status of you vehicle and if possible he will have you in a loaner while your vehicle is being worked on. I refer friends and coworkers to Beck and Masten North all the time. Thank You Beck and Masten and Lee!!!! More