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328 Reviews of Beck & Masten Buick GMC - Service Center
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December 20, 2017
Excellent service and determined to fix the issue! I had an intermittent noise coming from rear of car when AC was on and at idle or parked. Erik Ochs (service rep) and Curtis Hofheinz (master technic I had an intermittent noise coming from rear of car when AC was on and at idle or parked. Erik Ochs (service rep) and Curtis Hofheinz (master technician) were determined to find it even though it was difficult since it only occurred occasionally. they were both patient and tested my Denali for a few days until they found the cause and were able to locate. thankfully, the noise is gone and really do not believe that there are 2 other guys that would have found been so thorough and patient. thanks for effort, Erik and Curtis More
by fsfuse
Employees Worked With
Curtis Hofheinz, Erik Ochs
December 18, 2017
Best service for over 8 years Professional, courteous, honest and dependable. Will not take my Sierra anywhere else. If you need hmm service, this is the place to go. Thanks guy Professional, courteous, honest and dependable. Will not take my Sierra anywhere else. If you need hmm service, this is the place to go. Thanks guys! More
by Mlp
Employees Worked With
Erik Ochs
December 09, 2017
Great Service! Joe was extremely helpful! Everything was was great from start to finish. The free carwash is a nice touch every time you bring your vehicle in for s Joe was extremely helpful! Everything was was great from start to finish. The free carwash is a nice touch every time you bring your vehicle in for service. More
by BSky
Employees Worked With
Joe Hughes
December 05, 2017
Frustrated and less than honest Erik Ochs was my service consultant on both trips. The first trip 8/14/17. I had a vibration while driving 70 after 5 days, I got it back and there wa Erik Ochs was my service consultant on both trips. The first trip 8/14/17. I had a vibration while driving 70 after 5 days, I got it back and there was STILL a vibration while driving 70. When i went to pick it up, the air pressure sensor had not been reset. When it was reset, the tires were as follow 25LF, 55 RF, 32 LR and 59RR. We corrected this before I left but after 5 days you would think everything should be correct. I took it back in on 10/13/17. I told Erik that not only did it still have a vibration, but the transmission was popping/clanking sometimes while slowing down. After 5 days, the vibration is ALMOST fixed, all they did was balance it, and the transmission is still popping. When I call on the following Thursday to find out what is going on, I was told that it would be ready. I asked him what the heck was wrong, and he replied that they had to do a bigtime "road force balance". I said so it took you a week to balance my tires? He was rude and his exact comment was - 'Hey, I got it fixed'. Anyway, that has been my experience with Beck and Masten Service. The rental car person was awesome.. The communication lousy, the promptness lousy and the service coordinator lousy...........update 12/5/17 A customer service manager called me to discuss the problems I had at this dealership service department. After a day of investigating, he called back and suggested that I take the vehicle elsewhere. I am glad I did. I took my vehicle to Weisner GMC/Buick in Conroe. Pam took care of my me. The vibration was solved by replacing three tires that were out of GMC specs. Furthermore, I had someone break in my vehicle snapping the lock out of the driver side door. I had asked Eric to replace the lock. He told me that it could not be done and a new door skin was required since since the area around the lock had been used to pry out the lock and was slightly dented. He quoted me $2,200 to fix this. Pam at Weisner fixed the whole thing for $475 - no new door skin and paint job needed. The Beck and Masten service department and especially Eric Ochs are a bunch of incompetent shysters - stay away from them! I would highly recommend taking your vehicle to Weisner GMC/Buick. More
by Scott Wright
Employees Worked With
Erik Ochs
December 04, 2017
Outstanding service department Drove in, Eric took my information walked me to the waiting room had coffee and donut and before I knew it car was ready and washed. Drove in, Eric took my information walked me to the waiting room had coffee and donut and before I knew it car was ready and washed. More
by Navarrete, Robert
Employees Worked With
Erik Ochs, John Gerges
November 26, 2017
Thank you GMC Cypress My service was fast and easy. Everyone there has always been nice and helpful. Thank you Naz for your friendly, professional service. I will be going My service was fast and easy. Everyone there has always been nice and helpful. Thank you Naz for your friendly, professional service. I will be going back again for any further service needs I may need. More
by Pam
Employees Worked With
Naz Haq
November 23, 2017
great experience Joe, our service provider, went above and beyond to make sure we had an easy service experience. He was ver friendly, knowledgeable and kept us infor Joe, our service provider, went above and beyond to make sure we had an easy service experience. He was ver friendly, knowledgeable and kept us informed along the way. More
by HappyGMCOwner
Employees Worked With
New Joe from Indianapolis in Service
November 10, 2017
Service In the absence of my regular service guy Joe was assigned to me. He was very polite, quick with answers and explained everything thoroughly. This give In the absence of my regular service guy Joe was assigned to me. He was very polite, quick with answers and explained everything thoroughly. This gives me another person to see when showing up for service. More
by Braylon
Employees Worked With
James Hughes. New service advisor
October 26, 2017
great dealer service I had issues with my running daylight. George Avila did a great job explained to me the issues with my car and took care of it in a timely manner. Exc I had issues with my running daylight. George Avila did a great job explained to me the issues with my car and took care of it in a timely manner. Excellent service. More
by jun1234
Employees Worked With
George Avila
October 25, 2017
Outstanding!! We have always gone to the dealership for all are needs on our truck and have been very satisfied. All the people on duty are eager to help and take We have always gone to the dealership for all are needs on our truck and have been very satisfied. All the people on duty are eager to help and take care of all our needs as well. More
by Happydriver13
Employees Worked With
George Armando Avila
