Beck & Masten Buick GMC - Service Center

Outstanding Service! I visit the Beck & Masten North location repeatedly and the service is always outstanding! The staff is very professional and courteous. Special thank I visit the Beck & Masten North location repeatedly and the service is always outstanding! The staff is very professional and courteous. Special thanks to Evie for the great customer support and service. More

Oil change and multi point check Took little longer this time and had an appointment but took 2 hours. But dealer, feel less worried about overall service. Still my dealer will return Took little longer this time and had an appointment but took 2 hours. But dealer, feel less worried about overall service. Still my dealer will return. More

Oil and wash Appointment drop off and picked up had free truck wash while they had it This is my fourth vehicle from this dealership. Lov GMC. Hands above Chevy Appointment drop off and picked up had free truck wash while they had it This is my fourth vehicle from this dealership. Lov GMC. Hands above Chevy More

Sales Good, service bad Scheduled appointment for oil change and it took 1.5 hours. I was able to purchase the vehicle in about the same amount of time. Scheduled appointment for oil change and it took 1.5 hours. I was able to purchase the vehicle in about the same amount of time. More

Very helpful! Evie was great as always. Very helpful and knowledgeable. Price raise was noticed in the recommended fluids-disappointing to see that. No addition Evie was great as always. Very helpful and knowledgeable. Price raise was noticed in the recommended fluids-disappointing to see that. No additional services were purchased. More

Overall review My buying experience was great here, so we purchased a second time, but the 2nd visit with the scheduled maintenance was over 2x as long as it was su My buying experience was great here, so we purchased a second time, but the 2nd visit with the scheduled maintenance was over 2x as long as it was supposed to be. I wasn't too thrilled about that. Overall everyone was very polite and informative. More

Great Service Always a good experience & great service! Dillon was my service guy today & he was very friendly and had a good attitude. I was in and out very quickl Always a good experience & great service! Dillon was my service guy today & he was very friendly and had a good attitude. I was in and out very quickly!!! More

Oil changed tires balanced and rotated Excellent customer service and Dillion was very professional. I would definitely recommend people to come in and buy a car or truck or a suv. Excellent customer service and Dillion was very professional. I would definitely recommend people to come in and buy a car or truck or a suv. More

Excellent Guest Service I was welcomed with a sincere friendly smile by Dillon. He was genuinely friendly and helpful. He explained the service provided and suggested additio I was welcomed with a sincere friendly smile by Dillon. He was genuinely friendly and helpful. He explained the service provided and suggested additional service needed. He also gave me a timeframe in which the service would be completed. I inquired about complimentary beverages. He explained that coffee was available and he could have a fresh pot made if asked. He thanked me for my time and invited me back again. I was very pleased with the service experience and Dillon was Awesome 👏🏾 ?? More

Poor customer service service and sales! 3 vehicle in 1.5 years, took it in and was asked for an appointment, which have always been told didn’t need one. Was told would be out in 1.5 , which 3 vehicle in 1.5 years, took it in and was asked for an appointment, which have always been told didn’t need one. Was told would be out in 1.5 , which was ok. Then after an hour advisor tells me, I do need an appointment and after waiting an hour , gonna be another 2.5 hours. Service manager Vinnie was no help as he said you need an appointment. Again; this is new to me since everytime I fall they say come on in. I drive 45 minutes one way, To be told there’s a 3 hour wait. Go to talk to General Manager while it seemed like they were going to be helpful, an asst manager named CODY DINGMAN gets involved and says he will get the GM Joe Pearce. Well, all of the sudden he’s not in. He says he will be in around 9-10 AM. I say ok, I’ll make the drive , can you call to make sure he will be in. He laughed at me and said he would not bother his manger with this kind of stuff. So I asked, your GENERAL MANAGER JOE PEARCE doesn’t want to be bothered with customer concerns? CODY DINGMAN replies nope. All I could think was if this is how the GENERAL MANAGER feels about customers, then I know this is what’s passed on down to managers below him. It’s no wonder I received BAD SERVICE EXPWERIENCE! I would NOT RECOMMEND coming here and would advise anyone and everyone to steer clear! More