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Beck & Masten Buick GMC - Service Center

Houston, TX

3.7
327 Reviews

327 Reviews of Beck & Masten Buick GMC - Service Center

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March 09, 2018

Service overall was great, I was given a loaner while my truck had work done. The shuttle drivers were also really friendly. I’ve always taken my truck there More

by Lilly28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Naz
Mar 13, 2018 -

Beck & Masten Buick GMC North responded

Thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Beck & Masten Buick GMC North. If there is anything more that we can do please come back and see us again. Take care! Best, Melynda Lewis, melynda@beckmasten.net

March 02, 2018

Fast no hassle Joe in service was very helpful... He offered us great customer service he was very happy to help us with our questions we had about our radio and eve More

by Rana2459
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Hughes
Mar 07, 2018 -

Beck & Masten Buick GMC North responded

We truly appreciate you taking the time to leave this review about our service department. Joe truly is a wonderful member of our team, and I'll be sure to pass along your kind words to him. Thank you for continually choosing Beck & Masten Buick GMC North for your vehicle needs, and we hope to see you again soon. Warm regards, Melynda Lewis, melynda@beckmasten.net.

February 12, 2018

repair Service work was done in a timely manner. The are thorough and efficient in there service dept. employees went above and beyond to help me. More

by Albert Panzer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erik Ochs, Vennie Trevino
Mar 07, 2018 -

Beck & Masten Buick GMC North responded

Albert, I'm glad to hear that you feel you had such a wonderful experience at our dealership. It's always great to hear from our customers, and we appreciate you taking the time to give us feedback. Thank you for choosing Beck & Masten Buick GMC North for your vehicle needs, and we look forward to seeing you again soon. Until next time, take care! Sincerely, Melynda Lewis, melynda@beckmasten.net.

January 27, 2018

Great service I had the best service today from Beck&Masten, my serivcell advisor ZACK got me in and out quickly and took great care of me More

by Smac112
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zack
Mar 07, 2018 -

Beck & Masten Buick GMC North responded

Thank you so much for this wonderful five star review! I will be sure to pass along your praises to Zach and the rest of our team, and all of us hope to see you again when the time comes to service your vehicle. Sincerely, Melynda Lewis, melynda@beckmasten.net.

January 23, 2018

Outstanding service department! Joe was extremely prompt and detailed with my service. Never once had to worry about what was going on with my truck and it runs GREAT now! Thank you More

by Glennramsey37
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Hughes
Mar 07, 2018 -

Beck & Masten Buick GMC North responded

Thank you for this awesome feedback! Joe is an excellent service advisor, and we appreciate all that he does for us! We're very happy to hear that he was there to provide you with such great service, and if there is anything more we can do for you, please feel free to come back and see us anytime! Sincerely, Melynda Lewis, melynda@beckmasten.net.

January 23, 2018

Thorough and efficient The service was excellent! The staff was friendly and helpful. My car was ready faster than expected. I recommend Beck and Masten for quality service! More

by Karen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach
Mar 07, 2018 -

Beck & Masten Buick GMC North responded

Karen, it's humbling to know that we managed to exceed your expectations during your visit. We always strive to provide the utmost in customer service to all of our guests, and we're happy to hear that you feel you managed to experience this value first hand. We hope to see you again soon. Sincerely, Melynda Lewis, melynda@beckmasten.net.

January 09, 2018

Excellent service in the service department Joe Hughes demonstrated his skill in customer service during my visit, when I arrived Joe checked my vehicle and had a good understanding of what my v More

by Les123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Hughes
Jan 10, 2018 -

Beck & Masten Buick GMC North responded

Hi Les123, thank you for the awesome 5-star review! We are so happy you enjoyed your experiences with Joe Hughes. We really appreciate your feedback and loyalty. Thanks again for choosing the #1 Buick & GMC dealer in Texas.

January 08, 2018

Great service from Steve! Beck and Masten has been selling and servicing our family for over 25 years. I trust them with all of my family members autos and have even switched More

by Will
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Sherman
Jan 09, 2018 -

Beck & Masten Buick GMC North responded

Hi Will, thank you for the awesome 5-star review! We are so happy you enjoyed your experiences with us. We really appreciate your feedback and loyalty. Thanks again for choosing the #1 Buick & GMC dealer in Texas.

December 29, 2017

excellent service dept Vinnie runs an excellent service dept. They are always helpful, knowledgeable, and willing to go the extra mile for their customers.I recommend them h More

by ChampionBuyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vennie Trevino
Jan 02, 2018 -

Beck & Masten Buick GMC North responded

Hi Champion, thank you for the awesome 5-star review! We are so happy you enjoyed your experiences with us. We really appreciate your feedback and loyalty. Thanks again for choosing the #1 Buick & GMC dealer in Texas.

December 20, 2017

Excellent service and determined to fix the issue! I had an intermittent noise coming from rear of car when AC was on and at idle or parked. Erik Ochs (service rep) and Curtis Hofheinz (master technic More

by fsfuse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Curtis Hofheinz, Erik Ochs
Dec 22, 2017 -

Beck & Masten Buick GMC North responded

Hi Fsfuse, thank you for the awesome 5-star review! We are so happy you enjoyed your experiences with us. We really appreciate your feedback and loyalty. Thanks again for choosing the #1 Buick & GMC dealer in Texas.

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