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370 Reviews of Beck & Masten Buick GMC - Service Center
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September 10, 2021
Great advisor , good team , very knowledgeable and prompt, vehicle better than ever. Will keep bring my car there. They are very welcoming and hospitable. Thanks guys! prompt, vehicle better than ever. Will keep bring my car there. They are very welcoming and hospitable. Thanks guys! More
by Deraseddie
Employees Worked With
Service department
August 31, 2021
Their service dept car wash damaged the paint job on my gmc Yukon xl. When asked about it they berated and were rude to us . This guy named Joe actually blamed gmc and said their bad paint job caused the p gmc Yukon xl. When asked about it they berated and were rude to us . This guy named Joe actually blamed gmc and said their bad paint job caused the paint checking. Not so. These are scuff marks and scratches in linear and circular fashion. Lee admonished me by flatly saying pay 1000 dollars and we will fix ur paint and our car wash did not cause the damage . They damage my vehicle and I have to pay for it ?? Wow. I want to give them a zero but that was not an option More
by KIRPALJUDGE
Employees Worked With
Lee
August 14, 2021
From scheduling an appointment to having my concerns addressed EXCELLENT customer service. Will be a returning customer for sure! George, thank you for great customer service.. addressed EXCELLENT customer service. Will be a returning customer for sure! George, thank you for great customer service.. More
by DD
Employees Worked With
George and Daisy
May 27, 2021
Good work, but I really get tired of you trying to sell up to me. Service recommend throttle bottle cleaning, which cost less than $20 for product, and easy to do. Wanted to charge me $160 to do. Also reco up to me. Service recommend throttle bottle cleaning, which cost less than $20 for product, and easy to do. Wanted to charge me $160 to do. Also recommended a front-end alignment, which was based on mileage, and not on that the alignment was actually out..another $150 expense. Stop recommending work or service which isn’t required. Don’t trust service advisors to be honest. More
by brholvey5
Employees Worked With
Parrish Hadley
July 05, 2020
Always a great experience working with George Avila. Very professional and courteous. Knowledgeable as well. George special ordered a rear bumper for my 2015 Silverado. He said it would be 3 days for it to a professional and courteous. Knowledgeable as well. George special ordered a rear bumper for my 2015 Silverado. He said it would be 3 days for it to arrive. It came in 2 days. I was very pleased. More
by peteiii56
Employees Worked With
George Avila
March 06, 2020
I had not heard from Mr. Pierce. However, I resolved by someone else. Mr. Trevino was wonderful in getting me resolved. Thank you for following up with me. someone else. Mr. Trevino was wonderful in getting me resolved. Thank you for following up with me. More
by Missy77036
Employees Worked With
Vennie Trevino
November 05, 2019
Alex and Raul really went above and beyond! Very satisfied with my purchase! Finance and management team, awesome job! Thank you so much guys ! Tre satisfied with my purchase! Finance and management team, awesome job! Thank you so much guys ! Tre More
by Raul
Employees Worked With
Raul, Alex
August 25, 2019
Great service work on lost keys! Great service work on lost keys. Very nice to work with and keep the cost at a very reasonable level. Done in one day. Very pleased. Great service work on lost keys. Very nice to work with and keep the cost at a very reasonable level. Done in one day. Very pleased. More
by Dgl
Employees Worked With
Dee
February 27, 2019
Why would I pay for a GM defect Took my 17 Sierra Denali in for oil change and tire rotation. I also am having the transmission problems and the clunking issue that G.M. has a class Took my 17 Sierra Denali in for oil change and tire rotation. I also am having the transmission problems and the clunking issue that G.M. has a class action suit against them. Lee acted like he was doing me a favor by having the tech look at the problem and not charging for the troubleshooting. My problem still exists. More
by Bad transmission
Employees Worked With
Lee Velazquez
