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319 Reviews of Beck & Masten Buick GMC - Service Center
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November 21, 2024
Nice clean an friendly people It was a great in an out quick keep you informed quick keep you informed More
by Frank
Employees Worked With
November 19, 2024
I’ve been a loyal Beck & Masten for five years. The last two experience with have been terrible. For starters, the last time I came in for an oil change it took 5 hours. I scheduled an early mo The last two experience with have been terrible. For starters, the last time I came in for an oil change it took 5 hours. I scheduled an early morning appointment to hopefully be in and out. The mechanic was being sloppy and damaged my truck trying to get my truck in the stall. I witness the mechanic damage my truck, while assessing the damage he acted as nothing happened and hurried off. Talked to the Service representative and was affirmed the situation would be taken care of. I had to routinely call to make sure the issue was resolved. Recently, I brought my truck in for a transmission issue. I was told that the diagnostician would be in at 1pm and I’d have an answer by the end of the day. However, when I called to check the status of my vehicle I was then told it would be two weeks. After a week & a half I finally get a call telling me I needed a new transmission. My truck ends up being at Beck & Masten for 2 months. During that time, I had to routinely call GMC customer service support, Beck & Masten service supervisors just to find out the details of my transmission issue due to the service representative I was assigned to never returned my numerous voicemails/phone calls. Not once was I offered a loaner or a rental. For me to only pay the deductible informs me that it was a factory issue or my vehicle was under warranty. To wrap it all up, as I go to pick up my vehicle, the delivery specialist left trash in my vehicle is still giving me issues. Terrible experience. More
by Ishmaeledwards11
Employees Worked With
Itati
November 16, 2024
Excellent service and customer attentiveness, great communication and quick response, although the changed something and now I'm stuck on. The phone with onstage trying to reset my truck so I can make communication and quick response, although the changed something and now I'm stuck on. The phone with onstage trying to reset my truck so I can make phone calls again More
by Kvill
Employees Worked With
None
November 16, 2024
Wesley best advisor ever before great job and best service ever I have done before service ever I have done before More
by prezeslewy84
November 14, 2024
Been using Beck & Maston since 2010 and they are still my go-to dealership for both new vehicles and service. go-to dealership for both new vehicles and service. More
by OkieLongShot
November 12, 2024
I showed up without an appointment to get an oil change and tire rotation and Oscar was very helpful and thorough. I was in and out in a little over an hour. and tire rotation and Oscar was very helpful and thorough. I was in and out in a little over an hour. More
by louiscaldwell
Employees Worked With
November 10, 2024
Service advisor Chris, excellent! Service was timely. A small section of my dash had a print on it that appeared to be oil. Wiped off easily, Service was timely. A small section of my dash had a print on it that appeared to be oil. Wiped off easily, More
by Jackie_chafin
Employees Worked With
Service Tech Chris
November 09, 2024
The Service Manager; Kara saved this dealership from getting a low rating. Ms. Kara has outstanding customer service skills! She was knowledgeable, kind (I felt welcomed and important)and professional. getting a low rating. Ms. Kara has outstanding customer service skills! She was knowledgeable, kind (I felt welcomed and important)and professional. Also, Service rep; Chris was very patient and informative. However, Service rep; Wesley was disappointing because I felt unwelcomed and rushed by his customer service. Overall, I have been coming to this dealership for my service needs for 4 years and since the change in ownership, I have noticed the difference in the quality of workmanship and customer service being disappointing. Please keep and hire more employees like Ms. Kara and Chris. They are an asset to the dealership. I will only return if Ms. Kara and Chris are still there. More
by IlaC
Employees Worked With
Kara, Chris, Wesley
