Beck & Masten Buick GMC - Service Center

Adrian is always a pleasure to deal with. Top notch customer service!! 10/10 recommend Top notch customer service!! 10/10 recommend More

Assigned new service advisor, Steven Stacy. I asked him to review my service history and advise what work should be considered. I knew an oil, filter, lube (OFL) and inspection were due. Vehic I asked him to review my service history and advise what work should be considered. I knew an oil, filter, lube (OFL) and inspection were due. Vehicle was taken in and inspection/checks completed. I was advised to replace the cabin air filter and OFL. I approved the work. All work completed in one hour thirty-two minutes. Steven reviewed the vehicle's eight-year service history and we discussed service recommendations that may be needed in the near future. Steven Stacy was very professional and expressed a desire to satisfy the customer. Thank you Steven and the service technicians. More

Ahora obtuve un mejor servicio que los anteriores, ahora si me ofrecieron las ofertas en mantenimiento que tienen, las otras veces la lady que me atendió fué muy displicente si me ofrecieron las ofertas en mantenimiento que tienen, las otras veces la lady que me atendió fué muy displicente More

Service depth changes are apparent since my last visit. More streamlined customer interfacing leveraging technology. I like the changes. More streamlined customer interfacing leveraging technology. I like the changes. More

Above and beyond service writer, need TVs fixed second time in service no TVs working. time in service no TVs working. More

Loved the service. Friendly, helpful, kind.. two thumbs up from beginning to end. They handled my car trouble without stressing me out. Answered my questions and made.m Friendly, helpful, kind.. two thumbs up from beginning to end. They handled my car trouble without stressing me out. Answered my questions and made.me.feel comfortable I was in good hands. More

Cameron, the service representative was awesome. It was the conversation in the customer waiting room that concerns me. Also, the TV was set to a GMC Channel full of ads. It didn’t feel “at home” It was the conversation in the customer waiting room that concerns me. Also, the TV was set to a GMC Channel full of ads. It didn’t feel “at home”. Atmosphere was more cold and impersonal. Customers were talking about how the dealership has changed for the worse. Lots of personnel changes. For example, my service representative is no longer there. Many said this was their last visit. The conversation among the customers were all negative. What has happened there? More

Had an oil change appointment and was promptly greeted by a serice rep. Work was completed quickly and thoroughly and I was able to follow the progress on my phone. Good experience! a serice rep. Work was completed quickly and thoroughly and I was able to follow the progress on my phone. Good experience! More