Beaverton Toyota

Extremely long process, pushy and unsafe the dealership called back quickly when we inquired online. We arranged a test drive for early that afternoon. We drove the car and expressed further the dealership called back quickly when we inquired online. We arranged a test drive for early that afternoon. We drove the car and expressed further interest, specifically what financing would look like. Before getting a straightforward answer, the seller attempted to sell us additional warrantees beyond the vaunted Toyota certified used car warrantee, which we did not want. This all took some unnecessary time.. Financing also had its issues. There was a bottle neck at the front desk, since few people were available to do this work, despite many ongoing transactions (it was a Sunday, with many shoppers). After these delays we asked to finance with our local credit union, which participated in a program with that dealership. The associate then asked us to consider financing with Toyota and then came back with a fully filled out financing agreement with Toyota, which only beat the credit union rate by .1 %. Since things had already taken a long time we decided to go ahead with that to avoid further delays. Even after this it took more that an hour for the associate to come back with the papers we needed to sign. By the time we closed the deal, we had been at the dealership for five hours. We have bought cars from dealers before, but the time this took was excessive. Of equal concern, however, was the fact that staff at the dealership frequently removed their masks to converse with one another, wore them incorrectly, and at times walked through the showroom not wearing a mask. This is very dangerous and negligent behavior in a closed indoor setting where people are spending several hours. More

Beaverton Toyota gives great service. Very professional, clean and friendly. I highly recommend them to anyone! Alex Smith was very helpful in the process of getting a new car. clean and friendly. I highly recommend them to anyone! Alex Smith was very helpful in the process of getting a new car. More

Bought a new 2020 RAV4 Professional, no pressure sale. Respected our choices and decisions. Had COVID protections in place. Salesperson followed through with what was pro Professional, no pressure sale. Respected our choices and decisions. Had COVID protections in place. Salesperson followed through with what was promised. But it still took 2.5 hours to process us, that needs some improvement. More

I have bought 3 cars in the last 60 days.. two from Toyota and this was the worst experience. I flew to Portland from Florida to buy a car for my daughter. I wanted to pay for it with my credit card f Toyota and this was the worst experience. I flew to Portland from Florida to buy a car for my daughter. I wanted to pay for it with my credit card for the points and already had it cleared with the company but Beaverton Toyota will only take $ 3000 on a card. So we financed it with Toyota until we can get it home to pay it off. THREE DAYS LATER, the dealership needs more paperwork. Something that could have been done the day after we bought the car but they wait till we are leaving on a plane for Florida. If I wasn’t trying to get back before the hurricane hits, I would be returning this car and going back to another dealership where they had no issue me using my credit card! More

Repair of Venza start up For the first time in 35+ years we were very disappointed in the communication and follow up by the service department (Cody Yeack). Cody did not retu For the first time in 35+ years we were very disappointed in the communication and follow up by the service department (Cody Yeack). Cody did not return phone calls or emails promptly. Misled us on the timeline for part delivery. Also the day of service, the original work order number (June 8th) was assigned to the job which should have been a new one dated for July 27. As a result the Venza was in the shop from Monday at 10:00 until Tuesday at 6:00 for a five hour repair job. The repair on our Venza took at least 7 weeks, from June 8th until July 27th. More

Company Car This is the second vehicle I have purchased from Beaverton Toyota, the first for personal use and this one for work. Muhammad was fantastic to work w This is the second vehicle I have purchased from Beaverton Toyota, the first for personal use and this one for work. Muhammad was fantastic to work with. I could not have been more pleased with his level of professionalism, wonderful communication, and follow through. Muhammad had all the paperwork ready to sign upon our arrival and we were down the road in less than an hour with our new Rav. I have and will continue to recommend this dealership to friends and family for their honesty, amazing customer services, and unbeatable prices. More

2nd time fan When I first moved to Portland, I went to Beaverton Toyota and bought a used Prius. I was attracted to the "Clear" buying process and was pleasantly s When I first moved to Portland, I went to Beaverton Toyota and bought a used Prius. I was attracted to the "Clear" buying process and was pleasantly surprised it was as easy as advertised. This year my needs changed and I decided to trade-in for a used hybrid Rav 4. Once again, the Clear system was smooth. This time my sales agent, Bud, was a little more car knowledgeable, which was comforting because I have never had a Rav 4 before. It was also nice to have someone and a sales process that was quick, masked and clean during COVID. More

Purchase of new car Gabby Shepard was low key, not pushy at all. Good experience. She seemed down to earth and a very nice person. Nice service waiting room with TV and r Gabby Shepard was low key, not pushy at all. Good experience. She seemed down to earth and a very nice person. Nice service waiting room with TV and refreshments. More

disappointed with process of buying a new car. After buying two Prius autos over the last 10 plus years, it was time for a new one. We were pleased with the the initial exchanges with the salesman After buying two Prius autos over the last 10 plus years, it was time for a new one. We were pleased with the the initial exchanges with the salesman, but the information on installing a sun roof on the unit was not clear. Initially the sun roof install was going to take a few days, but then after all papers were signed, it came out that the install would not be done until September as the installing company's inventory was negligible. Had we known this in advance, we would have put off signing the papers. More