Beaverton Toyota

I bought a Toyota Sienna about a year and a half ago. Since I live in Montana, I had to travel to Beaverton to pick up the van. It was a 2007 and certified, and all of the pictures looked great when I l Since I live in Montana, I had to travel to Beaverton to pick up the van. It was a 2007 and certified, and all of the pictures looked great when I looked online. When I picked up the van, it had several (6 or 7) chips in the windshield. I knew that a certified vehicle shouldn't have chips in the windshield so I asked them to fix it. They actually suggested that I HAVE MY OWN INSURANCE COMPANY FIX THEM AFTER I RETURNED TO MONTANA! I couldn't believe the fraudulent suggestion. Finally, they agreed to give me a new windshield. They fixed it, but not without a fight. Then, a week after I got home, the front left fog light fell out and was dangling by the cord. I had to just take the light out because there was no way to get it to stay in. A piece of the bumper was broken internally. Shortly thereafter, a horrible knocking noise showed up--also on the front left. Since I was in MOntana I had to take the van to my own dealership, and they tried to find the cause of the noise. They tried many things, but nothing seemed to work. The gal in my dealership did some research and found out (on the toyota website which the service department in Beaverton had access to) that the previous owner had hit a curb and some work was suggested. He declined and then traded the car in. Apparently he also had heard the knocking noise. (It's in the records) I spent an ENTIRE YEAR with my dealership trying to figure out the cause. Luckily, after talking with TOYOTA CARE they agreed that warranty would cover the costs. Finally, the noise got fixed, and I turned my attention back to the fog light. This summer I came back out to Beaverton with my fog light and asked that they fix that. John Cantwell took my number and agreed to get back to me the next day (Friday before the 4th of July). However, before I left, he actually had the gall to suggest duct tape and had the mannerisms to imply that I was just some no brain blonde. Insulting. That Friday I waited until 4:00 for a phone call, but finally just went down to the dealership. I walked in and immediately John Cantwell was there. He got John Golden (who sold me the vehicle) and we discussed the situation. I told them that I had all sorts of problems with the vehicle and it probably should not have been certified. They didn't seem to take my fog light seriously. They left me at the table to go talk to the service department. When they returned John Cantwell said in his demeaning manner "Well we obviously aren't going to replace the bumper for you." (Replacing the entire bumper is how this SHOULD have been fixed.) Instead, they told me that perhaps the service department could plastic weld a piece to hold the fog light in. Since this was better than his initial "duct tape" idea I agreed and they got the van in to be fixed right then. I would NEVER do business with this company again. Unfortunately, the toyota dealership in Montana had to eat much of the costs for repair--which would not have been necessary had I known beforehand that this car had been in an accident; I never would have bought it! The accident wasn't reported to me because it had not been reported to insurance. NEVER should they have certified this vehicle. AND, though they claim they didn't know it had hit a curb, they MUST have known because they did some REPAIR for the problem. After spending over $20,000 on a vehicle said to be certified, you bet I don't think I should have to pay to repair previous damage to the vehicle. Mostly, the reason I won't go back, however, has to do with John Cantwell. He was the most rude person I dealt with there; he didn't seem to want to help, he NEVER called me when he said he would, and he made rude jokes about my circumstance. More

We came to the dealership to "just look" and we were approached by Doc. He was not pushy, he listened to what my wife and I wanted, and he said he would do what he could to help. He tr look" and we were approached by Doc. He was not pushy, he listened to what my wife and I wanted, and he said he would do what he could to help. He treated us like family and not just a customer. The finance guy Mohammed was great as well. He went over our info with us and gave us a price range that we'd be approved for. He found us the right car, and the price was great. The only reason they didn't get all fives and really the only thing I have to say negatively would be regarding my trade in. They did not give me what I felt my trade was worth, but they did try to get close. They truly did help us out, we have terrible credit, and even a repossession, but they got us financed and didn't make us feel like second class citizens just because of our situation. This is the second car I've bought from them, and this experience was even better than the last. If they say they will do something they absolutely will. The first car I bought was used and they fixed it a few weeks later with no cost to me, no warranty, and no hassle and it wasn't even a Toyota it was a Dodge Intrepid! This time around they set us up with a 3 year 36000 mile warranty, even though I am confident they will stand behind whatever they sell. I would recommend this dealer to everyone I know. UPDATE: I take back everything I have said previously. I have submitted a new review. I have gone to them in the past and they were WAY more helpful. This car I purchased has a broken seat belt, now that 3year 36000 mile warranty wont cover it when they promised me "IF ANYTHING GOES WRONG YOUR COVERED." This is a severe disappointment. More

We bought a new 2011 Camry. The sales transaction was okay but too lengthy for signing a few papers. They sold you a lot of add on's which is obviously where they make there money - a hassle to listen t okay but too lengthy for signing a few papers. They sold you a lot of add on's which is obviously where they make there money - a hassle to listen to but I get they have a job to do. We bought them but we can cancel most of them pro-rated so we didn't feel pressured to make the decision at that time. What has been miserable is the service after the fact. The installation of some clear-shield and the rental care fiasco that ensued was annoying. The car took forever to get and they asked us to return the car with the dial past full. We drove all of 6 miles and the dial didn't move so we didn't touch it. A week later we got a bill for 1 gallon which was infuriating. I know it's not the sales guy who helped us fault but his service departments are really letting him down. I am tempted to cancel all the warranty services we purchased. I really am confused why people who make money on the big dollar purchases focus on the pennies. Probably not returning to this dealership anytime soon. These guys latch onto your phone number so give them a number they can leave a message at because they will leave several. More

BY FAR A REALLY EXCEPTIONAL EXPERIENCE, NO PRESSURE JUST A REAL FAIR, HONEST DEAL AND THEY WORK WITH THEIR CUSTOMERS. NO BAIT AND SWITCH TACTICS. NO DEALING WITH DIFFERENT PEOPLE ,ONLY ONE PERSON,THROUGH A REAL FAIR, HONEST DEAL AND THEY WORK WITH THEIR CUSTOMERS. NO BAIT AND SWITCH TACTICS. NO DEALING WITH DIFFERENT PEOPLE ,ONLY ONE PERSON,THROUGH OUT THE PROCESS. I WOULD RECOMMEND THEM TO FAMILY MEMBERS AND FRIENDS, I THINK THAT SAYS IT ALL. More

We were greeted when coming-in, told Greg what we were looking for in either a new or pre-owned vehicle, and he took it from there. We came-in three days in a row to test drive and re-test drive and compa looking for in either a new or pre-owned vehicle, and he took it from there. We came-in three days in a row to test drive and re-test drive and compare the vehicles he found for us. We were indecisive, and on the third day, he came-up with the perfect vehicle for us. We sooo appreciate his patience with us. More

The sales team and finance manager work their magic to make sure I got the Prius I was looking for. It was a very positive experience. I appreciate the time they spent trying to locate the Prius model I make sure I got the Prius I was looking for. It was a very positive experience. I appreciate the time they spent trying to locate the Prius model I wanted. They were very patient. I love my new Prius. More

We were very thrilled that the sales team came up with an option to help us get out of situation we were in with a truck that was only getting 13mpg. When we decided we would rather try and sell the truck o option to help us get out of situation we were in with a truck that was only getting 13mpg. When we decided we would rather try and sell the truck out right rather than take have negative equity put into our lease option, they said: "Go ahead and take 2 weeks and try to sell the truck on your own, take the car and come back in and we'll do the paperwork." We were astonished. Then when we actually did sell the truck the next day we were so happy that they allowed us to do that. I would recommend this dealership to anyone. They are not high pressure, but work to find the best solution for you. Thank you Beaverton Toyota and Diane and Dan. Marty and Sherri Mudd More

This weekend I bought a Scion xB from Beaverton Toyota/Scion, and it was a shockingly positive experience all around. John (the manager) was friendly, polite, and helpful, as was Mo who took care Toyota/Scion, and it was a shockingly positive experience all around. John (the manager) was friendly, polite, and helpful, as was Mo who took care of the final paperwork signing (and he was very good-humored). But the shining star was and is Shaun T., my salesman. I did a lot of research prior to shopping and also was pre-approved for a loan through my credit union, so I knew my price range and what I could afford as a monthly payment. I was convinced I would have to settle for a small car, although I really, really wanted a Scion xB but I thought they were out of my price range. Shaun T. helped me buy the right car in an unexpected way - he was honest, straightforward, and always approached things in terms of helping me get what I wanted and was best for *me*. I can spot BS a mile away and I have a low tolerance for it as well as for pushy salespeople - it's the fastest way to send me packing. I never once had a sense Shaun T. was BSing me about anything, and working with him was so easy and relaxing, and I came to feel so much trust in him that I even traded in my beloved 24-year old pickup (to which I had very strong sentimental attachment...I'd thought I'd keep that truck for the rest of my life). They gave me a better interest rate than my credit union and with Shaun T.'s help and hard work I wound up with the car I wanted but hadn't dare dream of owning, as well as feeling very good about the entire experience - a rarity. I would feel very lucky if I could buy every single car for the rest of my life from Shaun T. I give him SIX out of five stars. It really was the car-buying dream experience. More

Dan was great to do business with. He gave us a great experience not only in my first time buying a car, but my first new car. He was very friendly and is highly recommended. Felt like I was working with experience not only in my first time buying a car, but my first new car. He was very friendly and is highly recommended. Felt like I was working with family rather than a car dealership. Regularly checked in while we were talking to salesmen and financing. More

We worked with RJ Neil and he was a great person to work with on purchasing a new car. He was friendly, knowledgeable and really not pushy. We were interested in a BMW on their lot which was used and sinc with on purchasing a new car. He was friendly, knowledgeable and really not pushy. We were interested in a BMW on their lot which was used and since he mostly sells Toyota's we asked him a few questions that he needed to find the answers for, but in each case he did the work and made the deal. Great job, R.J! The dealership website is second to none as far as other Toyota dealerships. It's easy to navigate and has accurate information on it. I liked the no-hassle situation when we purchased. It streamlines the entire process and we were in and out of there in just a couple of hours (which included the financing information process). More