Beaverton Toyota

Bought My Dream Truck Excellent experience. I drove 350 miles to get this specific truck, and Jessica London came in on her day off to deal with me. She was warm, not pushy Excellent experience. I drove 350 miles to get this specific truck, and Jessica London came in on her day off to deal with me. She was warm, not pushy at all, and skilled with the paperwork process. Very clear and easy. Jessica is also a great proponent for the dealership. She gave me a grand tour and talked with pride about the solar installation, water cisterns for the car wash, and recycling of oil to heat the facility. You can tell she loves her job and the product she sells. More

Service supervisors disconnected from the work they supervis One can tell on arrival that the staff are all trained to be effusively friendly and helpful. But the helpfulness does not extend to passing on helpfu One can tell on arrival that the staff are all trained to be effusively friendly and helpful. But the helpfulness does not extend to passing on helpful information. I was told by the service adviser that the reason reason my tires were not rotated was that they knew I intended to get new tires (correct) and they wanted to leave the better tires on the front. In fact they left the better tires on the rear. When I called in about this the service adviser said you want the better tires on the rear because of braking, then denied that the subject of braking had come up in the conversation and seemed confused about what she was trying to explain. I later went to Les Shwab for new tires and got a call that the struts needed replacement. When I went in to pick up the car and asked about the struts, the service person brought one front and one rear strut (the old ones) and demonstrated how they depressed too easily and rebounded too slowly. He then showed me with a model they had set up, how much pressure new strut and a used strut (50,000 miles) needed for compression. He then showed me a diagram of the struts as they are mounted on the vehicle. The struts have a life time warranty and the tires come with free mileage care for the life of the warranty (flats, balancing, rotations, brake and alignment checks). As I thought back on my earlier experience at Beaverton Toyota and on the phone afterwards, the impression I had was that the service advisers are disconnected from the work they are "supervising." None of them have grease on their hands. They do not have the ability to talk in detail about the work. Their well trained and practiced pleasantries are indeed pleasant but I would rather have trust in their understanding what it is they are supervising. More

NEVER USE DAN MARTINI USED SHUTTLE AND WAS NEVER CALLED ABOUT CAR BEING READY. DAN MARTINI TOLD ME AN UNTRUTH IN THAT HE SAID HE HAD CALLED ME, I HAVE A SMART PHONE!!!!! USED SHUTTLE AND WAS NEVER CALLED ABOUT CAR BEING READY. DAN MARTINI TOLD ME AN UNTRUTH IN THAT HE SAID HE HAD CALLED ME, I HAVE A SMART PHONE!!!!! WHEN I ASKED HIM ABOUT IT HIS DEFENSE WAS THAT HE "THOUGHT" HE HAD CALLED ME, THEN SAID IT WAS UP TO THE SHUTTLE DRIVER TO TELL ME MY CAR WAS READY. I OWN TWO TOYOTAS I HAVE SERVICED THERE AND AM CONSIDERING TAKING MY BUSINESS SOMEWHERE ELSE. TRIED TO TALK TO GREG HOFFMAN, BUT HE WAS TOO BUSY TO HAVE A CONVERSATION!! THE WORKMENSHIP IS GREAT, BUT THE SERVICE MANAGERS ARE THE OPPOSITE. More

Despite poor customer treatment I still bought a car I will be writing two reviews for the customer service that my family and I received at Beaverton Toyota. We had two different experiences at the deal I will be writing two reviews for the customer service that my family and I received at Beaverton Toyota. We had two different experiences at the dealership and my review will highlight not only positive but also negative experience. I will highly advise you to read my negative review as much as my positive reviews because I do not want you to go through what my family and I did. For Chase & Brenda: My family and I were helped by Chase and he did an excellent job of matching us with our new car (2016 Camry). He was very knowledgeable and knew what he was talking about in terms of our interests and demand that we had presented in front of him. He stayed well beyond the closing time of the dealership and made sure that we knew how to use the functions of our new car even though it was late night. Chase was very friendly and the entire car purchasing procedure was completed without any hassle. Brenda was the one who matched us with Chase and I would like to thank her for being professional and understanding to the particular sets of demands we had asked to fulfill and she did so with great promise. However, the professionalism of Chase and Brenda cannot overshadow the horrible experience that we had with this other personnel who had helped us out before Chase (I will not mention particular name, but if Toyota truly cares about their reputation and their professionalism of being customer caring then they will somehow find a way to figure out the name of the sales representative). The review that I was asked to write will not only include the positive review but also some negative review of the other salesman from whom we had THE most horrible sales experience. I will explain this in great detail in the next review. For Unprofessional sales person: I understand that everyone has a bad day and sales personnel are busy helping out other customers during their office time. But, that does not give them right to ignore or mistreat the customer unprofessionally who are seeking additional information regarding the car and might not be sold on a particular car yet. We as a customer want to make sure that the car we purchase is the best one for us so we would not have any regrets later. If the experience my family and I received from the sales person is common, then why does Toyota have “CLEAR ONE PERSON…” slogan? Maybe they should rethink their business strategy if they are gonna treat their customers like this. Or maybe, train their employees better (few not all) because if I experienced this from this particular sales person, I am sure someone out there has faced similar treatment as well. More

Great service In and out quickly for an oil change. Excellent customer service. They have all my records so everything is always up-to-date. Jay Robinson In and out quickly for an oil change. Excellent customer service. They have all my records so everything is always up-to-date. Jay Robinson More

On Time No BS!!! Just an oil change. Service rep did not try to sell me on other services...just suggested something after one or two more oil changes. I could tell Just an oil change. Service rep did not try to sell me on other services...just suggested something after one or two more oil changes. I could tell he read my car's unusual service history. Good job More

Excellent This was my first car buying experience and Pierceon really made me feel comfortable and put no pressure on me to buy. He answered all of my questions This was my first car buying experience and Pierceon really made me feel comfortable and put no pressure on me to buy. He answered all of my questions that I had and was really knowledgable about the car I was interested in. I will be back for my next car buying experience! More

Excellent service with friendly people I have taken my truck here for service since I bought it ten years ago. Still the great service with great Sales people! I would definitely buy my I have taken my truck here for service since I bought it ten years ago. Still the great service with great Sales people! I would definitely buy my next truck or vehicle with them. More

Easy New Car Buying Experience! No muss, no fuss – the easiest car buying experience I have ever had. My RAV4 is exactly what I wanted, no pressure, felt I was treated fairly and got No muss, no fuss – the easiest car buying experience I have ever had. My RAV4 is exactly what I wanted, no pressure, felt I was treated fairly and got an excellent trade-in value for my car. Highly recommended. More

Very positive Dan was very courteous and helpful, and made my tire buying experience very positive. He even helped me save a few bucks which I appreciated. Thanks D Dan was very courteous and helpful, and made my tire buying experience very positive. He even helped me save a few bucks which I appreciated. Thanks Dan! More