Beaverton Toyota

did not perform service agreed to over the phone Dealership contacted me to schedule 25k service. I informed the caller that I had 16k on my 2014 fj cruiser and asked if front and rear differential w Dealership contacted me to schedule 25k service. I informed the caller that I had 16k on my 2014 fj cruiser and asked if front and rear differential would be covered as it is recommended service per the manual as I do a lot of off road driving. I also asked if the transfer case fluid would be covered. She said the differential fluid would be covered but the service adviser would check if the transfer case would be eligible. Once I arrived at the dealership and told the adviser I expected the differential fluid changed, he told me he would have to check with the manager. After about 15 min he came to the waiting room and informed me that it was not covered, I told him when I setup the appointment I asked three times if the differential fluid would be covered and was told it would be. He then told me he would check again, I never heard back from him until the car was done. At this point I was throughly disappointed in the way I was treated. I was told that they listened to the call and that they determined I was never told the diff fluid would be changed. Again, I clearly remember being told that the diff fluid would be changed, but the transfer case may not be. The service adviser then told me that it is NOT even recommend to change the diff fluid until 30k miles. I then showed him that in my Toyota provided service manual it is indeed recommend under certain conditions. He then proceeded to tell me that the service Tech checked all the fluids and they did not recommended to change it. Nowhere was it documented on the multipoint inspection that the diff fluid was inspected. Unfortunately so much time was wasted going back and forth with the adviser that I had to go back to work, and was not able to talk to the Manger More

Fabulous experience at Beaverton Toyota My family loves the service that we had received at the dealership, , Sales person Hasan had helped us ALOT on our two new vehicles that we had bought My family loves the service that we had received at the dealership, , Sales person Hasan had helped us ALOT on our two new vehicles that we had bought there in three months,, excellent service from Hasan and Brain G.,Hasan was with us and explain every step at the time of our selection of our vehicles, ,, overall excellent service,,experience from Hasan and we consider him a great friend for our Family !! We'll de glad to go back at Beaverton Toyota to buy our future car.... More

Awesome It was Awesome - Biff is the man!!! We bought the car over the phone and email from Colorado.. Seamless deal.. Love the car and will be back.. It was Awesome - Biff is the man!!! We bought the car over the phone and email from Colorado.. Seamless deal.. Love the car and will be back.. More

Honest & professional at Beaverton Toyota Often when having my car serviced I feel like people try to take advantage of my apparent lack of auto knowledge by trying to sell me the premium vers Often when having my car serviced I feel like people try to take advantage of my apparent lack of auto knowledge by trying to sell me the premium version of services in excess. Beaverton Toyota did not try to do this. The personnel that I worked with provided me with some auto education about my vehicle even though it meant taking a few extra minutes in their already busy day. I greatly appreciate this extra effort. More

Very positive experience! It had been years since I had purchased a car from a dealership. I was not looking forward to the process. I was very interested in a 2016 Rav4 hybrid It had been years since I had purchased a car from a dealership. I was not looking forward to the process. I was very interested in a 2016 Rav4 hybrid. Chase was my first and only contact with the dealership. There weren't any Rav4 hybrids in stock. Chase took the time to search other dealerships for what I wanted. There was no hard sell on what was available. Once I decided on exactly what I wanted, he found one in production and reserved it for me. Chase was always open and honest throughout the process. Chase made it a very positive experience and I got the exact car I wanted. More

In/out quick with a great deal The professionalism was outstanding. A very polite and respectful team of people to buy a car from. This is the first car I have ever bought from a de The professionalism was outstanding. A very polite and respectful team of people to buy a car from. This is the first car I have ever bought from a dealership and I would recommend James Vogeli at Beaverton Toyota to anyone that is interested in car shopping. Thank you James and everyone else that had a hand in my automobile purchase! More

Great Service Dennis made sure that I was taken care of. He went above and beyond what was expected, and made sure that my vehicle was safe. Due to his honesty an Dennis made sure that I was taken care of. He went above and beyond what was expected, and made sure that my vehicle was safe. Due to his honesty and attention to detail, the charges were much less than anticipated. I cannot thank you enough. Great service team work. More

30K checkup In for 30K checkup. I asked for to be picked up when service was completed. I was told it would take 2hrs and after 4hrs I finally called to find ou In for 30K checkup. I asked for to be picked up when service was completed. I was told it would take 2hrs and after 4hrs I finally called to find out status. Car was finally ready after 6hrs! More

Treated with respect First off Beaverton Toyota has by far the best car web page that I looked at and I looked at quite a few. I was treated with respect and in a timely First off Beaverton Toyota has by far the best car web page that I looked at and I looked at quite a few. I was treated with respect and in a timely manner. Great place to come an bury a car. More

Reliable and Honest Brought my car in because I was worried about a vibrating noise I heard when I started my car in the mornings. The staff was accommodating to my sched Brought my car in because I was worried about a vibrating noise I heard when I started my car in the mornings. The staff was accommodating to my schedule and did a thorough inspection, reporting no issues. In a situation where they could have tried to sell me on different services, they gave me confidence in my vehicle. They also provide great shuttle support to drop you off and pick you up at work when your car is being serviced! More