Beaverton Toyota

Above and beyond Rebecca was super helpful resolving the work that needed to be done on my vehicle and communicating with the warranty people to get the service work Rebecca was super helpful resolving the work that needed to be done on my vehicle and communicating with the warranty people to get the service work covered. More

2 Hour oil change I was very disappointed with the service I paid for. From start to finish the process seemed to be designed to waste my time. When I first called to m I was very disappointed with the service I paid for. From start to finish the process seemed to be designed to waste my time. When I first called to make an oil change/service appointment, I had to wait almost two weeks. Arriving at the appointed time, the car sat for over 40 minutes, before the dealership started in on it. This dealership does get some points for having a pleasant waiting area, with coffee, wifi, and loaner computers, and also including a car wash voucher. But those things don't make up for the slowness of the service. From drive in to drive out, almost 2 hours. But wait, that's not all. At home I went over the car, and found the coolant, brake, and windshield washer fluids were low. So much for honesty on the multipoint inspection. Toyota is supposed to be legendary about their LEAN practices, too bad they didn't make their way to the Beaverton Oregon Toyota dealership. When most oil change companies take half the time and charge half of the dealership price, plus top up 'all' the fluids, it becomes apparent how far Beaverton Toyota needs to improve. More

Easy thoughtful purchase Thanks to John Callaghan(salesman) and Beaverton Toyota for my custom order 4Runner Limited. John was very thorough with no pressure. Best experience Thanks to John Callaghan(salesman) and Beaverton Toyota for my custom order 4Runner Limited. John was very thorough with no pressure. Best experience I have ever had purchasing a car! More

Customer, thank you Thank you very much for your exellent work you do everyday. Beaverton toyota dealer is best in oregon areas and I will recomend other people to visi Thank you very much for your exellent work you do everyday. Beaverton toyota dealer is best in oregon areas and I will recomend other people to visit your facilty. More

it was great! i went in with a complicated sell. i needed to trade in two cars and i was looking to lease a RAV4. we saw nick ralston and he was so patient, knowled i went in with a complicated sell. i needed to trade in two cars and i was looking to lease a RAV4. we saw nick ralston and he was so patient, knowledgeable and funny, he even let my daughter play with his batman fidget spinner. needless to say, we all felt well taken care of and completely at ease and satisfied with our experience. so thank you, nick, for helping us out during a difficult time in our lives, and for getting us an incredible deal on our gorgeous RAV4. we love it so much! More

Dissatisfied & Alienated Customer Check engine light came on. Diagnostics showed Error Code 0420 which is Catalytic Converter. Your service rep insisted it was a faulty Water Pump and Check engine light came on. Diagnostics showed Error Code 0420 which is Catalytic Converter. Your service rep insisted it was a faulty Water Pump and changed it at a cost of approx. $450 to me. I do NOT for a minute believe there was a problem with my Water Pump! Left the dealership after having to pay for what I feel is an unnecessary new water pump. My position is, you owe me a full refund for that unnecessary water pump. Three days later, light comes back on. Same error code. Took my car 3 OTHER places for diagnostics. All agreed it was the Catalytic Converter, confirmed by 3 different service centers. My position? Beaverton Toyota ripped me off 100% for the new water pump. Plus I still had to replace the very expensive catalytic converter. Last few times I was in, your service reps used these words: "you have a seep". That is vague and says nothing. Even though I pushed, it was like pulling teeth to get them to be specific. Finally, one rep became frustrated with me and in a very annoyed tone said "it's an oil leak". Guess what? I DON'T have an oil leak OR SEEPING OIL. I believe your reps are trained specifically to use the words "you have a seep" so you can up-sell customers on parts & services they don't need. All 3 of your reps used those same words to me. That's not a coincidence -- that's instruction they've received. How dishonest! I happen to be in the market for a new car but won't even consider buying from your dealership, nor will I ever set foot on your property again. By the way, one garage I went to for diagnostics has a "Wall of Shame" and your dealership happens to be on it. How interesting! You seem to be gaining a well-earned reputation as being sleazy! More

Terrible service Had an appointment to have my oil changed and waited over 2 hours - both times I had my oil changed at Beaverton Toyota were ridiculously long waits. Had an appointment to have my oil changed and waited over 2 hours - both times I had my oil changed at Beaverton Toyota were ridiculously long waits. Sat in my car for more than 25 minutes to just check my car in last time. Then almost 2 hours to get an oil change. I will never go back again!! More

Excellent service, honest service advice Patrice Porter did an excellent job advising us what we needed to get done to have our 2001 Camry serviced. Everything was handled professionally and Patrice Porter did an excellent job advising us what we needed to get done to have our 2001 Camry serviced. Everything was handled professionally and smooth as silk. Thanks, Patrice, you are a credit to the Beaverton Toyota Service Department. More

JLC26 - Great job!! Gabe Segovia is super!! He listened to what I was saying and was very helpful in answering questions. I found the perfect Rav4 for me! Love it!!! Gabe Segovia is super!! He listened to what I was saying and was very helpful in answering questions. I found the perfect Rav4 for me! Love it!!! Thank you Gabe and the Toyota team!! More

Nice car.....but the follow up assistance has been abysmal I cancelled my warranty coverage plan a few days after purchasing my car, as I found it was not, upon closer inspection and reviewing it with my insur I cancelled my warranty coverage plan a few days after purchasing my car, as I found it was not, upon closer inspection and reviewing it with my insurance carrier, going to cover any real problems I might have with my car. They started out giving me the run around and it just got worse from there. It's been over 4 months, no refund of my $2300.00. They have lied, obfuscated, ignored us, given us the run around. We are beyond frustrated. They are sooooo nice when you're going to give them money----they turn into an entirely different creature when you're asking for money back. At this point, I neither have coverage NOR my money back. Bud Delva, who sold us the car, has passed us off to other folks, all of whom have turned out to be unresponsive. The buck stops with no one, apparently. They don't care about you after they have your money. Not for one second. And that is exactly where you find out how good a company is---when there are issues. Based on that, I can say that this company is poorly run with no interest in actually helping you. A lot of "salesy" talk, but not any action to speak of (unless it's to say they did something that they never did---otherwise known as a lie). So disappointed and will never, ever shop with these folks again. I am telling everyone I know to steer clear. Sad that I didn't go with another Toyota dealership, as friends have told me of their experiences elsewhere and they were not like this at all. No guarantees, of course, but wish I had read the Yelp reviews of this dealership. Very bad. I just wanted my money back, followed all their protocols, and they just won't give it to me. Terrible and shortsighted customer service. I shudder to think what would happen if I actually had problems with the car---aside from the fact that they only gave me one key and told me it would be 250.00 for another set. That happened, of course, AFTER they already had my money so they had no interest in giving me another set of keys without gouging me. Who doesn't get two sets of keys with a car that has a fancy security system? Anyway, an all around not cool company. Hope the economy gets real tight again and these guys who suck at customer service find out what other crap jobs they could be doing and regret their lack of service. At this point, we are going to the DMV and the Attorney General of Oregon to get resolution. We've told them that, by the way. They STILL ignore us. Oh, and just to be clear, we've never once yelled at anyone or been anything other than civil on the phone and in person. It isn't me or my husband, who has spent hours on the phone. Hours. We are not weirdos or hostile people. Just normal people who spent over 22,000.00 on a car and then got treated like crap. Really quite unbelievable. More