Beaverton Toyota

Customer, thank you Thank you very much for your exellent work you do everyday. Beaverton toyota dealer is best in oregon areas and I will recomend other people to visi Thank you very much for your exellent work you do everyday. Beaverton toyota dealer is best in oregon areas and I will recomend other people to visit your facilty. More

it was great! i went in with a complicated sell. i needed to trade in two cars and i was looking to lease a RAV4. we saw nick ralston and he was so patient, knowled i went in with a complicated sell. i needed to trade in two cars and i was looking to lease a RAV4. we saw nick ralston and he was so patient, knowledgeable and funny, he even let my daughter play with his batman fidget spinner. needless to say, we all felt well taken care of and completely at ease and satisfied with our experience. so thank you, nick, for helping us out during a difficult time in our lives, and for getting us an incredible deal on our gorgeous RAV4. we love it so much! More

Dissatisfied & Alienated Customer Check engine light came on. Diagnostics showed Error Code 0420 which is Catalytic Converter. Your service rep insisted it was a faulty Water Pump and Check engine light came on. Diagnostics showed Error Code 0420 which is Catalytic Converter. Your service rep insisted it was a faulty Water Pump and changed it at a cost of approx. $450 to me. I do NOT for a minute believe there was a problem with my Water Pump! Left the dealership after having to pay for what I feel is an unnecessary new water pump. My position is, you owe me a full refund for that unnecessary water pump. Three days later, light comes back on. Same error code. Took my car 3 OTHER places for diagnostics. All agreed it was the Catalytic Converter, confirmed by 3 different service centers. My position? Beaverton Toyota ripped me off 100% for the new water pump. Plus I still had to replace the very expensive catalytic converter. Last few times I was in, your service reps used these words: "you have a seep". That is vague and says nothing. Even though I pushed, it was like pulling teeth to get them to be specific. Finally, one rep became frustrated with me and in a very annoyed tone said "it's an oil leak". Guess what? I DON'T have an oil leak OR SEEPING OIL. I believe your reps are trained specifically to use the words "you have a seep" so you can up-sell customers on parts & services they don't need. All 3 of your reps used those same words to me. That's not a coincidence -- that's instruction they've received. How dishonest! I happen to be in the market for a new car but won't even consider buying from your dealership, nor will I ever set foot on your property again. By the way, one garage I went to for diagnostics has a "Wall of Shame" and your dealership happens to be on it. How interesting! You seem to be gaining a well-earned reputation as being sleazy! More

Terrible service Had an appointment to have my oil changed and waited over 2 hours - both times I had my oil changed at Beaverton Toyota were ridiculously long waits. Had an appointment to have my oil changed and waited over 2 hours - both times I had my oil changed at Beaverton Toyota were ridiculously long waits. Sat in my car for more than 25 minutes to just check my car in last time. Then almost 2 hours to get an oil change. I will never go back again!! More

Excellent service, honest service advice Patrice Porter did an excellent job advising us what we needed to get done to have our 2001 Camry serviced. Everything was handled professionally and Patrice Porter did an excellent job advising us what we needed to get done to have our 2001 Camry serviced. Everything was handled professionally and smooth as silk. Thanks, Patrice, you are a credit to the Beaverton Toyota Service Department. More

JLC26 - Great job!! Gabe Segovia is super!! He listened to what I was saying and was very helpful in answering questions. I found the perfect Rav4 for me! Love it!!! Gabe Segovia is super!! He listened to what I was saying and was very helpful in answering questions. I found the perfect Rav4 for me! Love it!!! Thank you Gabe and the Toyota team!! More

Nice car.....but the follow up assistance has been abysmal I cancelled my warranty coverage plan a few days after purchasing my car, as I found it was not, upon closer inspection and reviewing it with my insur I cancelled my warranty coverage plan a few days after purchasing my car, as I found it was not, upon closer inspection and reviewing it with my insurance carrier, going to cover any real problems I might have with my car. They started out giving me the run around and it just got worse from there. It's been over 4 months, no refund of my $2300.00. They have lied, obfuscated, ignored us, given us the run around. We are beyond frustrated. They are sooooo nice when you're going to give them money----they turn into an entirely different creature when you're asking for money back. At this point, I neither have coverage NOR my money back. Bud Delva, who sold us the car, has passed us off to other folks, all of whom have turned out to be unresponsive. The buck stops with no one, apparently. They don't care about you after they have your money. Not for one second. And that is exactly where you find out how good a company is---when there are issues. Based on that, I can say that this company is poorly run with no interest in actually helping you. A lot of "salesy" talk, but not any action to speak of (unless it's to say they did something that they never did---otherwise known as a lie). So disappointed and will never, ever shop with these folks again. I am telling everyone I know to steer clear. Sad that I didn't go with another Toyota dealership, as friends have told me of their experiences elsewhere and they were not like this at all. No guarantees, of course, but wish I had read the Yelp reviews of this dealership. Very bad. I just wanted my money back, followed all their protocols, and they just won't give it to me. Terrible and shortsighted customer service. I shudder to think what would happen if I actually had problems with the car---aside from the fact that they only gave me one key and told me it would be 250.00 for another set. That happened, of course, AFTER they already had my money so they had no interest in giving me another set of keys without gouging me. Who doesn't get two sets of keys with a car that has a fancy security system? Anyway, an all around not cool company. Hope the economy gets real tight again and these guys who suck at customer service find out what other crap jobs they could be doing and regret their lack of service. At this point, we are going to the DMV and the Attorney General of Oregon to get resolution. We've told them that, by the way. They STILL ignore us. Oh, and just to be clear, we've never once yelled at anyone or been anything other than civil on the phone and in person. It isn't me or my husband, who has spent hours on the phone. Hours. We are not weirdos or hostile people. Just normal people who spent over 22,000.00 on a car and then got treated like crap. Really quite unbelievable. More

Still can't work technology They can't seem to get email to the right person. Why should you trust your car to be serviced by them? Eventually one would hope that they catch on. They can't seem to get email to the right person. Why should you trust your car to be serviced by them? Eventually one would hope that they catch on. More

Best Service Dealer ever Every time I leave happy, cause the service and the attention my car and I receive is excellent. Can't ask for much more. I can't complaint for anythi Every time I leave happy, cause the service and the attention my car and I receive is excellent. Can't ask for much more. I can't complaint for anything, maybe just that i live so far from them now and that is not really their fault. Next car i buy i'll buy it from Beaverton Toyota for sure. More

Second time around. The reason this dealership is getting such low ratings is specifically due to there lack of customer service skills. I went in knowing that they had t The reason this dealership is getting such low ratings is specifically due to there lack of customer service skills. I went in knowing that they had two vehicles that I was interested in, I did my research and had already gotten preapproved for a loan. I did two test drives and knew which one I was getting within 45 minutes. They took 5 hours to get my paperwork in order. They redid it twice due to errors on there side. I asked how much longer and my sales person Justin would say 10 minutes than 30 minutes later say there's an error and they have to redo parts of it. It was long and tedious. I don't even want to think about how much longer it would have taken if I hadn't done my homework and got preapproved. So I left that day irritated but excited I finally got the truck I wanted. Five days later I get a message saying that they needed my signature because they had me sign in the wrong spot. I was out of town for the weekend so I could not come in right away. When I finally did come in I went to the counter and tried to get the gentleman Behind the counter to help me but as I walked up he tried to walk away and honestly it seemed like he was just going to keep walking until I stopped him and said I had come into sign some paperwork. He didn't acknowledge me in a friendly way and made me feel like I was inconveniencing him. There were no other customers in the area and they didn't look busy. He went and got my paperwork and I explained to him how my sales person had said he could give me a free car wash for the inconvenience. I then asked him if there was a way to get a discount for the parts I was interested for the hassle and wasting my time. He dismissed me and said he didn't know anything about my situation and that he needed a signature and initial, "it was that simple". He said it in a very rude tone that made me feel stupid. I then told him that I'd sign it once they got someone who wasn't rude and that they could call me when they had someone. I left there pretty upset and the fact that he couldn't be sympathetic and at least look into it for me came across as very disrespectful. I then called and talked to a John who was a manager, he said he didn't know my situation so I explained what had happened and he said he'd check with parts and see what he could do to help me out. I get another phone call and the person said that they would give me $65 off of the part. I said ok and that I wanted the name of the guy I talked to at the counter and a customer service number so I could make a formal complaint. The guy on the phone said it was him, I said excuse me, he said his name was Andrew and the one I had spoke to at the counter. I told him that I said specifically when I called that I didn't want to talk to him. Why would I want the same person who was short and disrespectful to me to help me. He said he told me who he was at the beginning of the call, but he hadn't. Andrew said he was trying to fix the issue, I said that if he wanted to fix the issue he should have told me who he was to begin with, and he should have helped me while I was there in person instead of just dismissing me. I told him I would not deal with him and that someone else could call me. A few minutes later John called me back about the parts, I asked him if he knew that Andrew just called me and he said no. I explained to him how I felt about being deceived like that and how I didn't appreciate him trying to help me. I then explained to John that this was the second time I was actually trying to purchase a vehicle from them, and the first time was about a year ago and I had a terrible experience than as well. They made me feel dumb and it seemed like my salesperson at the time talked down to me. I informed John the only reason I gave them a second chance was because they had exactly what I wanted on the lot. John then said he'd give my number to customer service and have them call me. Kayleen then called me and I had to explain everything all over again. I ended up calling the national customer service number and lodging a c omplaint about the whole situation. I then get a message from Kayleen the next day saying they appreciated that I called them and did that, she left a message asking me what I would like to do. I then called her back and left a me Savage saying that if the deal wasn't finalized and was going to fall through because of the lack of signature that they could give me my trade in back and I would take my business somewhere else. Than the next day at 5 in the afternoon she calls me and said they went ahead and contacted the bank and got them to make an exception for the signature and that everything was finished. I asked her if they could have done that this whole time why didn't you to begin with to save me all this hassle and stress. She said we only did it because you said that it was because my main compliant was the fact that I had to drive there and sign it. I informed her that it wasn't the fact that I would have to drive there it, the issue was how they treated me. She said well that's what your compliant was for so now you got what you wanted. Overall I would say this was the worst customer experience I've ever had. I have never felt so disrespected, and dismissed as I did throughout my interactions with Beaverton Toyota. This was my first time buying a brand new vehicle and it was terrible. I wouldn't recommend this dealership to anyone, even if they have the vehicle you want it's not worth the stress of dealing with people like that. More