Beaverton Toyota

Beaverton Toyota responded

We're sorry to hear about your experience with the additional charges on the final invoice for the Toyota Sienna. We want to clarify that there was no intentional dishonesty on our part. When your mom came in to put down the deposit on your behalf, we informed her that the vehicle had tint and Xpel. We understand your frustration, and we sincerely apologize for any miscommunication. We even offered to secure the same vehicle that was arriving slightly later, but you chose to decline. We wish you the best of luck in your search for a vehicle. - Team Beaverton Toyota

Aaron Mc responded

My mom was not the purchaser of the vehicle was she? Only had to have her drive over and put a deposit down physically because you refused to take credit cards. As a business, you should be communicating with the purchaser, not the person delivering a deposit. Why would I want to do business with you after such a bait and switch. I was able to put a deposit down via credit card that very night on another identical Sienna (without the added XPel, etc.) at a dealer who was honest, up front and communicated well. I picked it up literally the next day without any hassles. I've shared my experience with the owner of your business, the BBB and Toyota NA as well. Others should not go through what we had to and the community should know. I can only hope you change your business practices.

Beaverton Toyota responded

Thank you so much for your kind words! We're thrilled to hear that Hisela was able to assist you and took the time to explain everything in detail. It’s great to know that you got the car you wanted, and we’re happy we could be part of your experience. If you need anything else in the future, don’t hesitate to reach out! Enjoy your new car! - Team Beaverton Toyota

Beaverton Toyota responded

Thank you for sharing your feedback. We’re sorry to hear about your frustrating experience and the difficulty you had reaching someone directly. That’s certainly not the level of service we aim to provide, and we apologize for any lack of communication regarding pricing. We take your concerns seriously and will be reviewing this situation with our team to ensure a clearer and more transparent process moving forward. Please feel free to reach out directly if you'd like to discuss this further. We appreciate your feedback and hope to improve your experience in the future. - Team Beaverton Toyota

Beaverton Toyota responded

¡Muchísimas gracias por compartir su experiencia! Nos alegra saber que quedaron contentos con la compra de su nuevo Toyota Camry 2025. Hisela se enorgullece de brindar un excelente servicio a nuestros clientes, y estamos encantados de que haya hecho su experiencia aún mejor. Gracias nuevamente por su confianza en nosotros, y esperamos seguir atendiéndolos en el futuro. ¡Disfruten su nuevo Camry! - Team Beaverton Toyota

Beaverton Toyota responded

Thank you for the 5 stars! We look forward to seeing you around again! -Team Beaverton Toyota

Beaverton Toyota responded

Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with our team. Providing professional and kind service is always our goal, and we're glad we could make your visit a great one. We truly appreciate your support and look forward to serving you again in the future! - Team Beaverton Toyota