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Beaverton Toyota
Beaverton, OR
8,679 Reviews
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Helpful June 14, 2024
Beaverton Toyota is a great place to buy a car but the service representative, Ally, was not customer friendly. When the car was dropped off at 8;20am I was told that it would be ready by 5:00pm. I calle service representative, Ally, was not customer friendly. When the car was dropped off at 8;20am I was told that it would be ready by 5:00pm. I called at 3:41 pm because I had heard nothing about the progress of the service. I had to leave a voicemail but it was not answered. Finally at 5:45pm I called and was informed that the car was ready but the dealership was closing in 15 minutes. I had to rush to pick up the car and when I got there Ally, was rude and argumentative. She kept saying “ I am sorry MA’Am! She had forgotten my name apparently . I will be scheduling future service at my SoCal dealer Toyota of Orange where I am treated extremely well. More
by Debby Forester
Employees Worked With
Ally
June 11, 2024
Friendly customer service staff. They took care of oil change but even their 'lead technician' has know idea why the lane departure feature all of a sudden changed. It resets every t They took care of oil change but even their 'lead technician' has know idea why the lane departure feature all of a sudden changed. It resets every time we turn off the car. More
by s.taggard5
Employees Worked With
don't recall name
June 06, 2024
Working with David Stephens at Beaverton Toyota was a pleasure throughout the whole process. He really made us feel at home, in the best sense of the word. From test drives to financing, he helped us rea pleasure throughout the whole process. He really made us feel at home, in the best sense of the word. From test drives to financing, he helped us realize we could manage a nicer car than we thought possible. We had never leased a car before, he gave us just the right amount of information to make a confident decision. We also loved the dealership’s transparency & no added cost surprises. Felt like working with a good friend. We’ll definitely return again when it’s time to replace our other car. More
by zvmallinson
Employees Worked With
David S
June 06, 2024
Positive experience with routine maintenance. Staff has been proactive and helpful. Bad experience with a special request, poor communication and unwilling to do only the TSB I requested and not Staff has been proactive and helpful. Bad experience with a special request, poor communication and unwilling to do only the TSB I requested and not the extras the technician recommended. Have to find another mechanic. EDIT: Beaverton Toyota's response to my Google review was disingenuous and intended to mislead others by discrediting my review. I think that's a terrible way to treat a customer giving an honest review that you asked them to write. Here is their original response in case they choose to change it later: "Thank you for the feedback Darren. The TSB you requested does not cover 2024 models and also does not apply to vehicles that have after market wheels and tires. The 'extras' the technician recommended is what would need to happen in order to prevent the rubbing noise of your new tires. If you change your mind, we are here and happy to help. - Team Beaverton Toyota" Here's the background: The claim that the TSB only applies through 2023 models is only a half truth. T-SB-0070-19 has been updated to apply to new model years several times. The link I gave them was 2015-2020, it had already been updated to 2023, and will certainly be updated to include 2024 since they perform this TSB on the TRD Pro at port (trimming the front bumper cover and moving the fender liner forward to clear the -4mm offset TRD Pro wheels and tires). They told me they could do this on the phone. I told them I had modified the vehicle in a way similar to the TRD Pro, and I understood what I was asking was unusual, but should still apply - which they agreed to. The problem came when the tech refused to perform the modification if I didn't also allow them to remove the mud flaps. I was not experiencing rub on the mud flaps and had intended to address any possible rub (maybe at full extension) with a different workaround. This in no way impacts their ability to perform the TSB, they just refused to do it. And they would still have performed the TSB if I would allow them to remove my mud flaps - so their response here saying it only applies to 2023 models is a blatant misdirection and irrelevant since they were willing to perform that part of the service. Their response was disingenuous and intended to discredit, and I felt it was important to call that out. Badly done Beaverton Toyota. Badly done. Downgrading to 2 stars for that. More
by dvhart
Employees Worked With
Enrique Vega
June 05, 2024
Jerrod was very professional and helpful. Although I decided not to buy a specific car we saw, I’m enjoyed my experience with Beaverton Toyota! Although I decided not to buy a specific car we saw, I’m enjoyed my experience with Beaverton Toyota! More
by Vladimir
Employees Worked With
Jerrod Roderick
May 30, 2024
Gabriel Bolano helped me find and purchase a new 4Runner and he was amazing! He was super knowledgeable, patient, and helpful. I never felt pushed or rushed and I really appreciated all of his advice and in and he was amazing! He was super knowledgeable, patient, and helpful. I never felt pushed or rushed and I really appreciated all of his advice and input. I would highly recommend Gabriel and Beaverton Toyota! More
by cjones
Employees Worked With
Gabriel Bolano
May 29, 2024
Service department is always trying to upsell repairs that are not needed yet from maintenance schedule. Had to ask to see table of what Toyota recommends at which mileage to get a clear answer. that are not needed yet from maintenance schedule. Had to ask to see table of what Toyota recommends at which mileage to get a clear answer. More
by Firequacker
Employees Worked With
Andrew
