Beaverton INFINITI

The service I receive at Beaverton Infiniti is always personal, professional and of high quality. Tony is a pleasure to work with and is very knowledgeable about the Infiniti line. The new showroom and personal, professional and of high quality. Tony is a pleasure to work with and is very knowledgeable about the Infiniti line. The new showroom and service department are a welcomed upgrade -- nice job. I wouldn't take my car anywhere else. More

What a disaster of a service department. I would suspect all the steller reviews are not from real customers. They never got my car fixed unde rwarranty right the first time, EVER. And it was in four times. all the steller reviews are not from real customers. They never got my car fixed unde rwarranty right the first time, EVER. And it was in four times. The alignment was quoted $125 to $175 depending on what they had to do, of course it was $175. What they didn't know was I marked all the adjusters to find they didn't adjust anything, just checked it. I sold the car so I'd never have to deal with them again. More

It was such a pleasure working with both Randall and David at Beaverton Infiniti. They made me feel very comfortable and at ease about my car services. Thanks again for everything! It was greatly app David at Beaverton Infiniti. They made me feel very comfortable and at ease about my car services. Thanks again for everything! It was greatly appreciated!! I will definitely be a returning customer. More

Sales process was on par with most dealerships. Was VERY disappointed to learn that Beaverton Infiniti is NOT in alignment with Infiniti's vision of no closing sales managers. Hate spending hours with 1 sa disappointed to learn that Beaverton Infiniti is NOT in alignment with Infiniti's vision of no closing sales managers. Hate spending hours with 1 sales rep only to be handed off to a "closer". Get with the times...that practice is outdated by about 10 years. As for the Service department....good luck getting anyone answer your call. Took me over one month to schedule an appointment for my G35x...no call back even after leaving well over 3 messages. Then, after the appointment my steering wheel is off center. Now no one is answering my calls and the service department since the move has no voicemail...awesome. Best part of all is today. After 1 week of attempting to schedule a time to come back and have them fix what should have been fixed last week; I get frustrated and ask for the General Manager. Of course he is not there...instead I am forwarded to a Paul (probably a made up name) who is the "acting" manager (sure). Paul apologies after listening to me voice my concerns. Well, Paul tells me he is walking to the service department and will watch "Tom" call me personally. He verfies my cell number. All done right? Wrong. That was 3 hours ago, and no call back. Fortunately, I have a family member that works for Infiniti in another state. I will be forwarding my concerns to the corporate offices. More

I came to Portland, Or to test drive a used FX35 that was for sale and, without an appointment, drove the vehicle to Beaverton Infiniti for an inspection. Their service department was extremely busy, but Dav for sale and, without an appointment, drove the vehicle to Beaverton Infiniti for an inspection. Their service department was extremely busy, but David Stout, the Service Manager, was kind enough to stop what he was doing to help me out. After waiting just a few minutes in the Customer Lounge (beautiful!) he test drove my vehicle, printed prior service history and spent time discussing it with me. When I tried to pay for such professional service, he refused. After purchassing the vehicle, I returned to Beaverton Infiniti for servicing and was extremely happy with the work. It is easily worth the 2 hour drive and I will continue to have my FX serviced here. More

I have a G35XS and love it! The service I receive at Beaverton Infinity is always high quality from start to finish. Tony is extremely knowledgeable, trustworthy and honest. I can always count on Tony Beaverton Infinity is always high quality from start to finish. Tony is extremely knowledgeable, trustworthy and honest. I can always count on Tony to explain the service needed and why, he is the best! He always answers the many questions I have and the fact that I can trust his judgement is truly awesome. Your new location is wonderful, I know I will always be a happy satisfied customer when dealing with Beaverton Infinity. Thank you! More

I purchased a G37x sedan from Beaverton Infinity after doing extensive online reasearch on Infiniti, BMW, and Audi. I test drove both BMW 328 and the Infiniti. Doug Foley did an exceptional job as a consu doing extensive online reasearch on Infiniti, BMW, and Audi. I test drove both BMW 328 and the Infiniti. Doug Foley did an exceptional job as a consultative salesman. His knowledge of the Infiniti technology, car attributes, comparison with competition, and trade-off for various options was excellent. His willingness to go recognize my key points during price negotiations was admirable; he was able to balance his dealership profit objectives with my pricing requests taht were grounded in competitive offerings and Web research. The sales manager was pro-active and customer oriented. Doug's G37 tarining was very well done...efficient and clear. More

I brought my 03 M45 to Beaverton Infiniti to fix a airbag warning light on the car. The first thing I thought is it would cost me a bundle to fix, so I went in there with a bad attitude to start with, but af warning light on the car. The first thing I thought is it would cost me a bundle to fix, so I went in there with a bad attitude to start with, but after they checked it out and found out is was just a bad connection in the seat, I was elated. Then they did a full inspection on the car too, and told me no charge for anything and sent me on my way. So far this has been the best experience I have ever had at a dealership. I would highly recommend them for servicing your Infiniti. R Rivett. More

All my experiences with the service department have been very satisfying. Theservice personnel go above and beyond what's needed, including always washing and vacuuming the car before returning it. They very satisfying. Theservice personnel go above and beyond what's needed, including always washing and vacuuming the car before returning it. They recently noticed some blemishes in the interior details (I hadn't noticed them), and replaced the affected parts, under warranty. I am very impressed, and pleased with the quality of service I receive from this excellent company. More

I came in to have my wheel locks removed because I didn't have the key. David went above and beyond from the moment I arrived. I had inquired about the difference in price in simply replacing the wheel lock have the key. David went above and beyond from the moment I arrived. I had inquired about the difference in price in simply replacing the wheel locks with new ones or simply putting on regular lug nuts. He came back with a quote and also some great news that he had some lug nuts laying around and that they would put them on free of charge. I was expecting a hefty price to pay and they instead do it for free. I cannot say enough. Coming to this dealership they make you feel like you have been coming there for years. I didn't even purchase my Infiniti at this dealership and they treat you like you did. I have always received over the top service and professionalism from everyone there. Thank you soo much. More