Beaverton Hyundai

Beaverton Hyundai responded

Thank you very much for your purchase and we hope you enjoy your new Palisade. Please let Joel know if there is anything we can do for you in the future.

Beaverton Hyundai responded

Thank you for your review Mr. Rancik.

Meow responded

(UPDATE 12/31: *The original review has some sarcasm intended in a tone more like Bianca del Rio or a Willam Beatdown video, though that doesn't always translate well. *Beaverton Hyundai posted a rather nasty response, but they deleted it shortly after I replied. In other words, they don't even stand by what they put in writing.) "You forgot to mention that this was your third time in our dealership wanting to drive the car again for another 40 miles." I drove an N once for a little over 10, heading to Scholls Ferry and back. 40 miles is a lie, and/or you weren't keeping track of the car's miles as well as you claim, simply attributing the miles to me since I was just the latest dumb customer who didn't buy that day. I pointed out in my review the dealer markup was why I left the first time, and the reason I came in again was because you had the red one on sale. Had it not been on sale, I wouldn't have come in to look at the N a *second* time. At one point I drove an Ioniq on your standard test drive route while I was debating performance vs. efficiency. I know your records don't show two N drives (and definitely not for 40 miles each). ----- "We sold the first one and got another one in." I've been watching local N inventory since that drive, hence why I noticed the red one on sale and reached out. You've had a blue one on the lot since then. Inventory changes, so you may be right. You *have* had this one since summer though - the pictures on your own website include a display temperature of 88 degrees on a sunny day. ----- "Yes we do have customers from Seattle looking at them as well." Forgive my skepticism; I heard this line during a few drives when I was still comparing models. Suggesting other customers are looking at an item is a standard sales tactic used to push a customer into buying today, not limited to cars, nor to your dealership. ----- "Could it be because everything my sales person was saying was true but you just didn't want to hear what he was saying because you only wanted to do things your way?" Except it wasn't true, nor is everything in your response to my review. In an e-mail I proposed a route for a test drive on a car I was interested in buying. That was it. I was by no means whatsoever dead set on the route, especially since I arrived towards the end of rush hour with a headache. I wasn't haggling over price either; the sale price was great. Your response was positive until I actually showed up. Your salesperson did nearly all of the talking. You even acknowledge I sat there for 15 minutes. Unless someone else's records are mixed up with mine in your system, my only "way" is expecting to be treated like a human being. ----- "Your very colorful and disrespectful name calling of our staff is probably not the best way to get your point across." Treating me the way you did that night was unacceptable. Now you're flat-out lying about me while including my name, which constitutes defamation. Perhaps my language doesn't come across in the tone I was hoping for, but stooping to libel for being called a goober (after the conversation prompting my review, no less) seems like overkill. And look, I worked in retail for years and even had one summer as a car salesman myself. Sometimes customers are, in fact, disrespectful. Sometimes their day's going badly and you just get stuck taking the brunt of it regardless of the situation. But I make it a point NOT to be that kind of person. It's why I actually sat and continued listening even though I was essentially being insulted and berated. I don't take reviews like this lightly. I only write one if I've truly had an unforgivably bad experience. I freely acknowledge I took many months to narrow down my options. Cars aren't like other products. You can't simply return one with a receipt after 30 days if you're unhappy with it. They're expensive and depreciate quickly, so selling one you regret buying to get a different one means your pocketbook takes a big hit. As I point out in my review, I explained my reasoning to your salesperson. I've had my car for about 12 years now. I want to make sure the new one's the right one for the next 12. I've decided on a Veloster. You had a real opportunity to earn my business, particularly given my positive experience with LeAnna. Instead, I got this unexpected and really heavy-handed talking down to like an angry parent scolding and trying not to slap a misbehaving child, and you got a bad review for it. As I said, I don't write reviews like this lightly. Despite the amount of time I spent narrowing down a rather large list of car models (and probably annoying half the dealerships in Portland with my questions), you're one of only two dealerships I honestly believe earned one. The simple truth is it didn't need to happen. You had plenty of time to e-mail me or call me with any concerns and cancel the appointment, saying you had nobody available, that the car sold, that you were closing early, that you just don't do test drives on the N anymore, that Godzilla wandered by and crushed it, anything at all! I would've been none the wiser and literally would've gone home to take a nap instead. Or better yet, just talk to me like a normal person. An unprovoked, argumentative (at least on your end) confrontation was absolutely NOT necessary by any stretch of the imagination, nor is outright lying about me in response to the negative review that earned you.

Beaverton Hyundai responded

Thank you for your business and we hope your friends have many years of happiness in their new Hyundai Santa Fe.