Beaver Toyota St. Augustine - Service Center

great customer service people Thank you Chad Hector and Scott. Every time I come in my truck and I leave happy filters, oil changes, locks fixed, we appreciate you going the extra Thank you Chad Hector and Scott. Every time I come in my truck and I leave happy filters, oil changes, locks fixed, we appreciate you going the extra mile More

Laura was great! Thanks to the mechanic as well-not an easy fix!! We have always had great service at Beaver Toyota! We will be back in the future. Thanks to the mechanic as well-not an easy fix!! We have always had great service at Beaver Toyota! We will be back in the future. More

Satisfied with chad, service advisor Beaver Toyota services our two cars and we are very satisfied with the work and service we have received. Chad Johnson is a great service advisor to w Beaver Toyota services our two cars and we are very satisfied with the work and service we have received. Chad Johnson is a great service advisor to work with. More

3 HOURS FOR AN OIL CHANGE I’m sitting in here still, got here @ 11:30. It’s coming up on 2:30. I needed an oil change & they were not busy. Best way to spend my birthday, this I’m sitting in here still, got here @ 11:30. It’s coming up on 2:30. I needed an oil change & they were not busy. Best way to spend my birthday, this is pretty typical of them. xxxx is kinda ridiculous if we keeping it 100. More

Always satisfied Love this place everyone is helpful and nice and service always have me in and out my 2018 Toyota is the best car I ever owned Love this place everyone is helpful and nice and service always have me in and out my 2018 Toyota is the best car I ever owned More

Service is awesome This place is getting better by the visit. I feel so confident in leaving my truck for service anytime and trusting my advisor . Setting appt was such This place is getting better by the visit. I feel so confident in leaving my truck for service anytime and trusting my advisor . Setting appt was such an ease with Hayley and Steve is always the best More

Service-Maintenance Kathy in service is very helpful and professional. She always give good service and gets me the shuttle van back and forth to my office. Kathy in service is very helpful and professional. She always give good service and gets me the shuttle van back and forth to my office. More

FALSE ADVERTISING AND EXTREMELY RUDE MANAGERS WE BOUGHT A USED 2014 CAMRY THAT CAME WITH LIFETIME BATTERY REPLACEMENT. WE WHERE TOLD AT ANOTHER DEALERSHIP THAT THE BATTERY WAS BAD AND NEED TO BE WE BOUGHT A USED 2014 CAMRY THAT CAME WITH LIFETIME BATTERY REPLACEMENT. WE WHERE TOLD AT ANOTHER DEALERSHIP THAT THE BATTERY WAS BAD AND NEED TO BE REPLACED, SO WE DRIVE AN HR AND A HALF TO BEAVER FROM SOUTHERN GA ONLY TO BE TOLD BY THEM THAT ITS STILL GOOD. SO TO DAY THE BATTERY DIES AND WE CALL TRYING TALK TO A GM OR SOMEBODY HIGH UP THERE SO WE CAN RESOLVE THIS AND GET A BATTERY TO US SOMEHOW, REMEMBER WE ARE AN HR AND A HALF AWAY. WELL ALL WE GET FOR A MANAGER IS THE SALES MANAGER THAT CALLS US A LAIR AND WHEN WE HANG UP THE PHONE SEND US A TEXT STATING "WHEN SOME IS TRYING TO HELP YOU YOU SHOULD STAY CALM" OK FOR ONE HOW CAN SOMEONE STAY CALM WHEN YOU ARE TOLD NO OTHER MANAGERS ARE IN AND ONLY THE SALES MANAGER AND THEN HE CALLS YOU A LAIR. I HATE PLACES LIKE THIS THAT TAKE ADVANTAGE OF PEOPLE!! AND THIS ISNT THE ONLY PROBLEM WE HAVE HAD WITH BEAVER!! THEY REALLY KNOW HOW TO WOW YOU WITH xxxxTY CUSTOMER SERVICE More

I came for service, not to buy I brought my 2018 Tundra Crewmax in for 8000 mile service. I hadn’t even made it to the coffee pot before being asked about trading up to a new vehicl I brought my 2018 Tundra Crewmax in for 8000 mile service. I hadn’t even made it to the coffee pot before being asked about trading up to a new vehicle. 🤦🏼??? I can’t even count how many times I was asked about purchasing a new vehicle in the time it took to change the oil, rotate the tires and update two open computer recalls. That type of “high sell” environment is uncomfortable and stressful to service customers. My service advisor was helpful and kept me updated. When my truck service was complete, I couldn’t find it in the parking lot. It had been parked amongst the trucks in the used vehicle lot. I’m handicapped, so that was quite inconvenient. I was also very disappointed to see that once again my truck hadn’t been washed when serviced. I believe in taking my vehicle to the dealer for service, and I drive past two other Toyota dealers to get to Beaver with my truck. I’m questioning my decision now, as I most certainly was not “wowed.” More