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Beaver Toyota St. Augustine - Service Center

St. Augustine, FL

4.7
588 Reviews

588 Reviews of Beaver Toyota St. Augustine - Service Center

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January 13, 2021

Very professional and attentive. My wife usually takes the car for service and she says that they are second to none. First class operation always very nice will be buying more vehicles there in the futur More

by Fruiz1982
Recommend Dealer
Yes
Employees Worked With
Chad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2021 -

Beaver Toyota St. Augustine responded

We are very happy to hear Chad provided you and your wife with positive experiences! We sincerely value your business and look forward to your next visit. Nancy West Customer Relations 904-797-8800, nwest@beavertoyota.com

December 31, 2020

I have used Beaver Toyota for 8 years now. The last couple oil changes left a bad taste to the point that won’t be going back. I questioned high price for oil change and rotation previous encounter dur More

by sabinekurz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Usman Seyal
Jan 17, 2021 -

Beaver Toyota St. Augustine responded

Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully, we can get to the bottom of this. Nancy West Customer Relations 904-797-8800, nwest@beavertoyota.com

December 31, 2020

Very happy with Beaver and have sent many to you for service. Check in is easy and they keep you appraised of anything needed. The curtesy van is wonderful. I usually request that they take me to St. More

by Sandrag1940
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Delvon WrIght
Jan 01, 2021 -

Beaver Toyota St. Augustine responded

Sandra, Thank you so much for your kind words regarding your recent experience, and for taking the time to leave us this wonderful feedback! Nancy West Customer Relations 904-797-8800, nwest@beavertoyota.com

Jan 01, 2021 -

Sandrag1940 responded

Thank you Beaver Toyota for making me feel secure with the knowledge that you will always be honest with a woman alone. Check in is easy and when the Curtesy Van took me to St. George street you called to give me a update for what you found. Check out was just as easy. I’ve sent so many people who were going closer to us and they thanked me many times over because they were happy with the service. They were pleased to have them accept their well behaved dog and even asked about it if the animal wasn’t accompanied with its owner.

December 29, 2020

Dealer disregarded my service request, ignored my complaint and used a service to respond to texts that were unprepared to help me. The follow up caller was unprepared to speak to my concerns and unf More

by Saltlifephil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chuck Golden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2021 -

Beaver Toyota St. Augustine responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. Nancy West Customer Relations 904-797-8800, nwest@beavertoyota.com

December 22, 2020

My service guy is very professional and very nice. He is Very helpful and detailed in explaining what is wrong with my car. The price is reasonable also. More

by Cubi704
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Barletta, Hector Centeno
December 15, 2020

Steve is the best and we always feel he is taking great care of our vehicles. I like how the VIN# is taken making sure the proper parts are in stock. More

by Matos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2020 -

Beaver Toyota St. Augustine responded

Thank you very much. We appreciate your business!

December 08, 2020

So this is my second time getting my 2019 4Runner worked on at Beaver. I live 78 miles away from Beaver and make the trip expressly because they are that good. I used Lee as the tech each time to install tw More

by Seth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Brownlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Cotney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lee the tech
November 19, 2020

Bobby Harvey is a ROCKSTAR! I contacted him today with my concern about a recall. He provided guidance and support that lead to me getting a resolution same day! I trust him! Thanks to him I will now feel s More

by ambergmartell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Harvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2020 -

Beaver Toyota St. Augustine responded

Safety is our priority for our customers. Thank you for your business.

November 17, 2020

Had an A/C issue and Steve Miller got me right in for servicing. Always use him because he knows how to meet expectations. Customer area is always clean with snacks and social distances/mask in use. More

by Jlore61840
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Beaver Toyota St. Augustine responded

We are so glad to hear that Steve took good care of you. Thank you for your business!

November 17, 2020

Fixed lid over gas cap quickly and at fair price. Great automated service and professional nice people to deal with. A really good dealership and service department More

by joehiggins
Recommend Dealer
Yes
Employees Worked With
Robert Cotney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Beaver Toyota St. Augustine responded

We appreciate that and we are happy they took good care of you!

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