Beardmore Hyundai

Car Service I recently had my car in for a regularly scheduled oil change. The service manager looked up my history and mentioned that I may be due for a tire ro I recently had my car in for a regularly scheduled oil change. The service manager looked up my history and mentioned that I may be due for a tire rotation. I told him to go ahead and do the rotation along with the standard service. Within 30-45 minutes the service manager came to me and mentioned that the service technician recommended to NOT rotate the tires; just leave them alone until the next scheduled service and they would re-evaluate. That just blew me away. Here was a chance to get a few more dollars out of me and I would have been no wiser to the fact. However, a stand-up service technician went out of his way and saved me money and time. I will go no other place now for service and I will definitely ask for that particular service technician to service my car. Outstanding service and a testament to the culture at Todd Archer... Jim More

Extremely unhappy buyer!!!!!!!!!!!!! I came to this dealership to purchase a used vehicle because my old car had finally died. I was approached by Jeff Stangl and he asked me what I was l I came to this dealership to purchase a used vehicle because my old car had finally died. I was approached by Jeff Stangl and he asked me what I was looking for. We proceeded to go through with the purchase of a 2008 Ford Fusion. I told Jeff that my old car was sitting in the parking lot of Performance Dodge and needed to be towed because it was not operable and that once they had it towed to this dealership I needed to clean it out before they sold it to the salvage yard. He said that was fine and did not specify a time that I had to have this done by and said that he would even call me before they sold it to make sure that I had everything out of there that I wanted. I came back about 2 weeks later to clean my car out finally. The reason it had taken me so long to do so is because life happens and I had been extremely busy. When I came back Jeff informed me that they had already sold my car to the salvage yard and that it was my fault for not coming back sooner to clean my car out. He was extremely rude about it and proceeded to try and tell me that I never told him that I wanted to clean it out and denied saying that he would call me even though my fiance was sitting right there when he said it. He then also said that I should have called instead to let him know when I was gonna come by to clean it out and that he didn't understand why I was so mad. He then walked away from me shaking his head with attitude as if I was the one that was wrong in this whole situation. No one ever called me like he said they would to warn me that they were selling my car and to make sure I had my stuff out of it. Because of this horrible incident this dealership has cost me hundreds of dollars in Cd's that were in my car that were very valuable to me and were taken at the salvage yard. I will never purchase another car from this place again and I will definitely not be recommending anyone to this dealership either. Jeff obviously has no idea what the true meaning of customer service is and most certainly did not care that he was treating a customer so horribly. It was totally unprofessional and uncalled for. If I could I would make this dealership reimburse me for all the Cd's I lost because of them!!!!!!!!!! More

Awesome experience! These guys were so helpful and friendly! They made me feel really good about my decision! They really seemed to want to help me out! They worked with These guys were so helpful and friendly! They made me feel really good about my decision! They really seemed to want to help me out! They worked with what I had! Only people I saw who were able to get me in a great car! More

Good experience I found Ken to be very helpful. He answered all of my questions and tried hard to provide a good buying experience. This is my first Hyundai car, so I found Ken to be very helpful. He answered all of my questions and tried hard to provide a good buying experience. This is my first Hyundai car, so I may have more to post after driving it for a while. More

Friendly atmosphere Todd Archer dealers were not "pushy"...though I understand they must do their job to earn the business of the customer, the individual's I dealt with Todd Archer dealers were not "pushy"...though I understand they must do their job to earn the business of the customer, the individual's I dealt with were understanding and professional and friendly. EVERYONE there when I ended coming back to relook at the vehicle and check it out were friendly and did everything possible to locate the dealer (who was with another customer & was unaware that I was planning to come back the same day). The day I did finally make my decision, the dealer I dealt with responded promptly to my email and I set up an appointment that very day and was told it would only take me 1 hour to accomplish everything (though it actually took 2hrs) no fault of the dealer who was multi-tasking and working with other customers. He was however very thorough and explained EVERY detail of my car and its functions. He was very friendly and enjoyed talking and I was very much aware that he would do anything he could to get my business, BUT he NEVER was pushy and understood my decision whether it would be with Todd Archer or another Dealership. When it came to seeing the Business Manager (finance side of the house), Patrick Wagner was very patient and understanding, especially when I had asked many questions and explained how I was understanding the paperwork. He took his time and made sure I understood what he was explaining and even though he must do his job, he never "pushed" me into buying anything I did not want to. To me THAT is good customer service - "Never being TOO aggressive or 'pushy" on a customer. (my career has been in customer service so I understand this position very well). Todd Archer Hyundai in my opinion gives good customer service, does everything in their legal standings to work with the customer. One thing I did really like was when any employee saw me sitting and waiting on my dealer (who was running my paperwork around), they would ask if I was being taken care of and if there was anything they could do to help. All in all Todd Archer, from my experience in purchasing a vehicle (have yet to try the service department) is there to take care of the customers needs and does everything they can to fulfill the customers "dream" car wishes. More

2014 Hyundai Sonata SE This is the second Sonata I have leased from this dealership and the seventh car that my family has purchased from Ken "Curly" Mason. I have had great This is the second Sonata I have leased from this dealership and the seventh car that my family has purchased from Ken "Curly" Mason. I have had great experiences in both Sonata leases and have paid reasonable prices. More

Great car buying experience from Todd and the crew and Todd Archer Hyundai. Took the time to explain all options and went the extra mile to make sure our experience was the best it could be. Thanks Todd! Todd Archer Hyundai. Took the time to explain all options and went the extra mile to make sure our experience was the best it could be. Thanks Todd! More

Great service always! Just a busy place and sometimes hard to get appointment on weekend as that is only time I am available. Overall great people to deal with. Always friendly and courteous as well as hard to get appointment on weekend as that is only time I am available. Overall great people to deal with. Always friendly and courteous as well as helpful and knowledgable about my car More

I purchased a used low mileage used Elantra for my college aged daughter at this dealership. Arnold Lane was the salesperson who advised me the vehicle had just gone through the standard muti-point college aged daughter at this dealership. Arnold Lane was the salesperson who advised me the vehicle had just gone through the standard muti-point inspection that is conducted on all used cars. I advised him and his manager that I would be driving the vehicle home to Maryland and wanted to make sure it was safe to drive. I repeatedly asked for a copy of the multi-point Inspection Report on the day I paid (cash) for the car and was promised I would receive that but in the end, Arnie refused. I noted the two front tires looked low on air and he assured me there was sensor that would tell me if that was the case. Two days later, driving 70 mph on I-80, both front tires went flat and I almost lost control of the car. There is no "sensor" on the tires. I had the car towed and the auto shop showed me that all four tires (original to the 2007 car) were suffering dry rot. The air was literally seeping from the sides of the tires. I faxed the dealer copies of the bills for towing and the 4- tire purchase. When I called the dealer to complain that they sold me a defective car and knowingly put my life at risk without mentioning the tires were bad, they offered me no apology, no compensation, and not even the inspection report. It would have indicated a problem with the tires and by concealing that information, they did not have to make that adjustment on the price. I think this is the sign of an inferior dealership. They endangered a customer and would not make it right. I am grateful to have not flipped the car or handed off an unsafe car to my daughter on the word of Arnie Lane. More