Beardmore Hyundai

Good experience I found Ken to be very helpful. He answered all of my questions and tried hard to provide a good buying experience. This is my first Hyundai car, so I found Ken to be very helpful. He answered all of my questions and tried hard to provide a good buying experience. This is my first Hyundai car, so I may have more to post after driving it for a while. More

Friendly atmosphere Todd Archer dealers were not "pushy"...though I understand they must do their job to earn the business of the customer, the individual's I dealt with Todd Archer dealers were not "pushy"...though I understand they must do their job to earn the business of the customer, the individual's I dealt with were understanding and professional and friendly. EVERYONE there when I ended coming back to relook at the vehicle and check it out were friendly and did everything possible to locate the dealer (who was with another customer & was unaware that I was planning to come back the same day). The day I did finally make my decision, the dealer I dealt with responded promptly to my email and I set up an appointment that very day and was told it would only take me 1 hour to accomplish everything (though it actually took 2hrs) no fault of the dealer who was multi-tasking and working with other customers. He was however very thorough and explained EVERY detail of my car and its functions. He was very friendly and enjoyed talking and I was very much aware that he would do anything he could to get my business, BUT he NEVER was pushy and understood my decision whether it would be with Todd Archer or another Dealership. When it came to seeing the Business Manager (finance side of the house), Patrick Wagner was very patient and understanding, especially when I had asked many questions and explained how I was understanding the paperwork. He took his time and made sure I understood what he was explaining and even though he must do his job, he never "pushed" me into buying anything I did not want to. To me THAT is good customer service - "Never being TOO aggressive or 'pushy" on a customer. (my career has been in customer service so I understand this position very well). Todd Archer Hyundai in my opinion gives good customer service, does everything in their legal standings to work with the customer. One thing I did really like was when any employee saw me sitting and waiting on my dealer (who was running my paperwork around), they would ask if I was being taken care of and if there was anything they could do to help. All in all Todd Archer, from my experience in purchasing a vehicle (have yet to try the service department) is there to take care of the customers needs and does everything they can to fulfill the customers "dream" car wishes. More

2014 Hyundai Sonata SE This is the second Sonata I have leased from this dealership and the seventh car that my family has purchased from Ken "Curly" Mason. I have had great This is the second Sonata I have leased from this dealership and the seventh car that my family has purchased from Ken "Curly" Mason. I have had great experiences in both Sonata leases and have paid reasonable prices. More

Great car buying experience from Todd and the crew and Todd Archer Hyundai. Took the time to explain all options and went the extra mile to make sure our experience was the best it could be. Thanks Todd! Todd Archer Hyundai. Took the time to explain all options and went the extra mile to make sure our experience was the best it could be. Thanks Todd! More

Great service always! Just a busy place and sometimes hard to get appointment on weekend as that is only time I am available. Overall great people to deal with. Always friendly and courteous as well as hard to get appointment on weekend as that is only time I am available. Overall great people to deal with. Always friendly and courteous as well as helpful and knowledgable about my car More

I purchased a used low mileage used Elantra for my college aged daughter at this dealership. Arnold Lane was the salesperson who advised me the vehicle had just gone through the standard muti-point college aged daughter at this dealership. Arnold Lane was the salesperson who advised me the vehicle had just gone through the standard muti-point inspection that is conducted on all used cars. I advised him and his manager that I would be driving the vehicle home to Maryland and wanted to make sure it was safe to drive. I repeatedly asked for a copy of the multi-point Inspection Report on the day I paid (cash) for the car and was promised I would receive that but in the end, Arnie refused. I noted the two front tires looked low on air and he assured me there was sensor that would tell me if that was the case. Two days later, driving 70 mph on I-80, both front tires went flat and I almost lost control of the car. There is no "sensor" on the tires. I had the car towed and the auto shop showed me that all four tires (original to the 2007 car) were suffering dry rot. The air was literally seeping from the sides of the tires. I faxed the dealer copies of the bills for towing and the 4- tire purchase. When I called the dealer to complain that they sold me a defective car and knowingly put my life at risk without mentioning the tires were bad, they offered me no apology, no compensation, and not even the inspection report. It would have indicated a problem with the tires and by concealing that information, they did not have to make that adjustment on the price. I think this is the sign of an inferior dealership. They endangered a customer and would not make it right. I am grateful to have not flipped the car or handed off an unsafe car to my daughter on the word of Arnie Lane. More

We were looking for a specific model of Hyundai and Patrick was very helpful and had a vehicle available. He seemed very knowledgeable of the features and operation of the Azera we were interested in. Patrick was very helpful and had a vehicle available. He seemed very knowledgeable of the features and operation of the Azera we were interested in. He has continued to follow up with us and helped with features that we are still becoming familiar with. We have a limited budget and he worked with us to find a price pt we could agree on. We ended up leasing when we would have preferred to purchase the vehicle. We have not Leased before and are not 100% comfortable with that. We are repeat Azera owners and like the 2013 Azera we Leased from him. We would work with Patrick again. More

My purchasing experience at Todd Archer Hyundai received the highest ratings due to the excellent customer service which was provided by every person I dealt with. The employees LISTENED to my concerns and the highest ratings due to the excellent customer service which was provided by every person I dealt with. The employees LISTENED to my concerns and questions, HELPED me by providing direct and clear answers and were EXCEPTIONALLY friendly and professional. Buying a new car can be stressfuI, but I felt comfortable throughout the entire process thanks to the PEOPLE that made the entire experience stress free. THANK YOU!!! More

Great service and they were friendly. The dealership worked on my car right away so I would not have to wait very long. They even washed my car. worked on my car right away so I would not have to wait very long. They even washed my car. More