Beardmore Hyundai

Elantra lease I was satisfied with the service I receive at Todd Archer. The staff was friendly and professional and thoroughly explained everything involved in th I was satisfied with the service I receive at Todd Archer. The staff was friendly and professional and thoroughly explained everything involved in the leasing process. More

Lip service, not customer service Our experience at Todd Archer Hyundai was awful. After test-driving and checking over a used vehicle, and asking what maintenance work was put into t Our experience at Todd Archer Hyundai was awful. After test-driving and checking over a used vehicle, and asking what maintenance work was put into the car by Todd Archer (we were told no work was done) we purchased it. While waiting to sign documents, we overheard two salesmen privately berating a customer who had just purchased a new car for deciding not to purchase an upgrade that would have pocketed him $1200. We drove the car 45 miles home, and the next day we noticed oil under the car. I immediately called Todd Archer Hyundai to report we had found oil and asked them to call me back. A day went by with no calls. I called back several times the following day, but my call was never returned. Finally my wife called from a different cell phone number and got through immediately to the gentleman who sold us the vehicle. She told him what was going on, and he said there was nothing he could do. She asked to speak to his manager and was told he didn’t have one. She hung up and called back and asked the front desk lady to speak with the site manager and was connected with a gentleman. After explaining what happened and asking if they would stand behind their customer services claim, she was hung up on. She called back and was connected with the site manager. She explained what happened and asked him to speak with me. I called back and we arrived at a solution that involved bringing the car back in and getting refunded full price that could be put towards a different vehicle. I asked how soon the title would be sent so we could get this nightmare behind us and was told it will be there within 15 business days. After several phone calls over several days, the title finally arrived with 1 business day to get it titled to make it legal to drive. We took the car back to Todd Archer Hyundai. The gentleman who originally sold it to us told us said he was sorry--he thought the oil leak was fixed by his mechanic who is no longer with the company (he said nothing was touched by Todd Archer mechanics when we originally purchased it). After spending two hours test driving, we settled on a different one. I went to discuss the purchase and was told that Todd Archer Hyundai never made any deals with us, and that they would only buy it back at used car price. After arguing with him, we ended up leaving with our oil-leaking vehicle. We will never step foot on Todd Archer’s property again. We were deceived during the original purchase, and their highly publicized customer service is nothing more than lip service. More

Mark Heenan was the best If you are looking for a Hyundai and want fast, knowledgeable, no-nonsense service, Mark Heenan is your man. When I go to a car lot, I am on a mission If you are looking for a Hyundai and want fast, knowledgeable, no-nonsense service, Mark Heenan is your man. When I go to a car lot, I am on a mission: be straight, upfront, and honest, and you will sell me a car. Mark was all the above. As a women, I have often encountered men who are patronizing and downright rude to me when I am looking for a car. Mark answered my questions, got as technical as I needed him to be, and didn't extol the virtues of the vanity mirrors and cup holders over safety features of the 2015 Hyundai Tuscon I had come to potentially purchase. When I was cautiously driving during our test drive, he encouraged me to "drive the way I usually do" and when I went weaving in and out of traffic at high rates of speeds, he commented that I hadn't scared him yet. Test drives cab be awkward for both parties, but Mark bantered right back, and made the ride enjoyable. When we got back into the office, he went over some of the additional features and warranty of the Tuscon, even offering to pair my phone, when I mentioned prior difficulties. In the past four years, I have purchased 4 used vehicles, and I must say that this was, by far, the easiest transaction I've had. I definitely will come back to Mark at Todd Archer in Bellevue for any future need. Thank you, Mark, for a most positive and enjoyable experience. Sincerely, Karol Warchola More

Santa Fe Steve Rogers is very knowledgeable about Hyundai vehicles and was a pleasure to work with. He found the car we wanted and at the price we feel is very Steve Rogers is very knowledgeable about Hyundai vehicles and was a pleasure to work with. He found the car we wanted and at the price we feel is very fair. We had a great experience with Todd Archer Hyundai. More

2017 Hyundai Elantra Lease We went to Todd Archer because we had purchased a car their before from Derek Pruett, and asked for him again, and he did an excellent job and Todd Ar We went to Todd Archer because we had purchased a car their before from Derek Pruett, and asked for him again, and he did an excellent job and Todd Archer is at the top of our list of car places to go to. More

Fabulous Dealership I cannot thank Todd Archer and his staff enough for the excellent experience that I had with the purchase of my 2016 Tuscon. Everyone was very friend I cannot thank Todd Archer and his staff enough for the excellent experience that I had with the purchase of my 2016 Tuscon. Everyone was very friendly and worked hard to find the car that was just right for me and my family. From the salesman Ron Stessman to the young man who detailed my car and everything in between I can't thank you enough for working hard to meet my needs. I am looking forward to doing business with them again. More

Wilcox I felt that everyone was making a good effort to make our visit pleasant. I would recommend them to anyone. This is our second purchase there. I felt that everyone was making a good effort to make our visit pleasant. I would recommend them to anyone. This is our second purchase there. More

Superb experience Had contemplated never purchasing from a dealer again after our first experience. Went to Todd Archer Hyundai in Bellevue, NE where Derek went above a Had contemplated never purchasing from a dealer again after our first experience. Went to Todd Archer Hyundai in Bellevue, NE where Derek went above and beyond to meet our needs. He found us two vehicles that perfectly suited all of our wants and most importantly our budget. Robert in finances was a huge help, he caught and rectified a minor flaw in the red tape. Ultimately a seamless experience, will definitely be returning here in the future for any and all of our car purchasing needs. More

NA Mark Heenan did an excellent job. For starters he was prompt with returning my email when I inquired about buying a car. He was professional, asked go Mark Heenan did an excellent job. For starters he was prompt with returning my email when I inquired about buying a car. He was professional, asked good questions and wasn't pushy. He kept the price of the car within a price range that made it both acceptable for the dealership and for me. This is the second car that I've purchased from this location. I did feel he was one of the most seasoned sales persons there. More than likely if the other sales persons approached me at this location I would not have purchased a car, I do believe that the standards have dropped slightly in the 9yrs since I bought my first car. I will continue to give this dealership a shot at my business. Thank you, Colin More

Did not want to give us the advertised price. Had to talk to the general manager to get it. He did eventually honor the pricing, after some discussi Did not want to give us the advertised price. Had to talk to the general manager to get it. He did eventually honor the pricing, after some discussion. More