Bayside Chrysler Jeep Dodge - Service Center

Worst service experience I've ever had. Brought my 2009 Dodge Caliber in because of a check engine light. I was told there is an engine problem requiring most of the engine to be taken apart Brought my 2009 Dodge Caliber in because of a check engine light. I was told there is an engine problem requiring most of the engine to be taken apart. I then found out that my "lifetime" power train warranty expired in 2014 because I never brought it in for a "power train inspection", of which I was never told was necessary nor that was expiring. Was quoted almost $2000 for the repair. The dealer left the car on the street so I took it over the weekend to a local repair shop who repaired the car for $192. I am so disgusted by the way I was treated by Chrysler regarding the warranty that I will never buy another chrysler vehicle again. ( I have purchased three in the last number of years). Jay at the service desk was very professional but nothing makes up for the obvious price gouging that I experienced. Never again. More

Firstimer 2 cars inspected, tire rotation and oil change in good time...not bad at all. Thought that I would be stuck there all day but not the case. Great expe 2 cars inspected, tire rotation and oil change in good time...not bad at all. Thought that I would be stuck there all day but not the case. Great experience. More

Willing to go above and beyond All I can say is that I was impressed with Bob Kennedy's willingness to go above and beyond to rectify our initial experience. You can't always preven All I can say is that I was impressed with Bob Kennedy's willingness to go above and beyond to rectify our initial experience. You can't always prevent unsatisfactory things from happening, but if you are willing to make things right for the customer in the end -- that's what matters. More

Great Service and People Service department thorough and gave accurate updates with regards to how long the service was going to take. The staff was friendly and provided deta Service department thorough and gave accurate updates with regards to how long the service was going to take. The staff was friendly and provided detailed info on what was done with regards to software updates. More

My service advisor, Sheng was fantastic Sheng was so helpful and so knowledgeable and really helped me as much as possible. Really Awesome experience. Bayside Jeep has serviced my vehicle Sheng was so helpful and so knowledgeable and really helped me as much as possible. Really Awesome experience. Bayside Jeep has serviced my vehicle twice and it has always been really easy More

The same great service Bayside has set the bar high. I just expect the same great service. Everytime I am there repairs are done on time and properly. Scheduling is easy. Bayside has set the bar high. I just expect the same great service. Everytime I am there repairs are done on time and properly. Scheduling is easy. Pricing is more than reasonable. Staff is always friendly and resourceful. More

nocomplaints hete Every one I had the pleasure of interacting with has been cordial and acted in a professional manner. A am very satisfied with the service so far. Every one I had the pleasure of interacting with has been cordial and acted in a professional manner. A am very satisfied with the service so far. More

Second time that the wrong parts were ordered I brought my vehicle in for repair and was told that parts had to be ordered. When I was informed that the parts were in, I brought the car back. Af I brought my vehicle in for repair and was told that parts had to be ordered. When I was informed that the parts were in, I brought the car back. After waiting over an hour and a half, I was told that they were the wrong parts. This is the second time that I have had to return for an extra visit because the wrong parts were ordered. This is unacceptable. Jay in the service department couldn't have been nicer but one can't service a car with the wrong parts. I previously always purchased Hondas and it has been disappointing to have this problem two times out of the two times, I brought the car in for service. More